Job Openings at City of Tshwane

Purpose

• To create a database that will be used to appoint candidates or students in training for fixed-term contracts for work-integrated learning, experiential learning or internship in different fields of study.
• As part of the City of Tshwane’s commitment and obligation to address the shortage of people with disabilities in the system and to foster social inclusion, unemployed qualified students are highly encouraged to apply.
• Reasonable accommodation, in line with the people with disabilities institutional threshold and the inherent and physical requirements of the specific internship, will be given to qualifying applicants with disabilities.

Qualifying criteria

Applicants must meet the following requirement to be considered:

• Educational qualification: Must have completed a tertiary qualification relevant to the specified fields

Students in the following categories can be accommodated in the City of Tshwane for work exposure:

• Final-year university students who have completed all academic modules except for the work-integrated learning component
• N6 certificate
• Three-year diploma
• National diploma
• Bachelor’s degree

Other requirements:

• Must require practical work experience of 12, 18 or 24 months, as prescribed by the academic institution and to fulfil graduation requirements
• Qualified candidates with no work exposure
• Must be a permanent resident within the City of Tshwane municipal area

go to method of application »

Job purpose

• To provide comprehensive and extensive financial administrative and management support and to manage, coordinate and control daily financial and logistical operations for Region 4

Appointment requirements

• An appropriate career-related tertiary qualification (three-year national diploma or degree) in Financial Management or Accounting or any study field related to the position
• Relevant working experience in a related financial support and administration environment
• Supervisory experience will be an added advantage
• Compliance with the unit standards of the Local Government: Municipal Finance Management Act, 2003 (Act 56 of 2003), as prescribed by Regulation 493 of 15 June 2007, as published in Government Gazette 29967 of 15 June 2007, will be an added advantage
• A valid Code B driving licence
• Computer literacy
• SAP financial knowledge and experience will be an added advantage
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Having integrity and patience; decisiveness; intelligence; ability to pay attention to detail; innovative thinking skills; imagination; flexibility; willingness to accept responsibility; reliability; negotiation skills; advanced linguistic proficiency; business acumen; ability to deliver presentations; leadership skills; technical skills; project management skills; communication skills; analytical thinking skills; organisational skills; budget management skills; financial skills; good interpersonal skills; appropriate experience in conflict resolution of subordinates; willingness to accept responsibility

Primary functions

• Deliver administration, auxiliary and logistical support registry and archive support operations
• Ensure remuneration and benefit administration document flow operations
• Ensure recruitment and selection document flow operations
• Assisting in administrative support operations
• Ensure asset and inventory management support operations
• Manage report flow management support operations
• Ensure messenger and catering / kitchen support operations
• Render office occupancy and parking support operations
• building maintenance support operations
• Assist with quality insurance management support operations
• Ensure effective meetings and events support operations
• Assist with occupational health and safety audit and reporting
• Assist with effective workplace safety inspections
• Ensure a climate conducive to promoting and sustaining motivational levels, productivity, performance by directing and controlling outcomes associated with utilization, productivity, and performance of personnel within the section.

go to method of application »

Appointment requirements

• Grade 12 plus a secretarial qualification or training
• At least two years’ relevant secretarial experience
• Computer literacy (Word, Excel and PowerPoint)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Excellent communication skills; ability to work under pressure and in stressful situations; ability to meet deadlines; good organisational skills; ability to work with limited supervision; ability to make decisions and establish work priorities; emotional intelligence; intellectual and cognitive ability; innovative thinking skills; report writing skills

Primary functions

• Provide a secretarial service
• Provide an office administration service
• Provide a telephone and reception function
• Provide a typing and computer-operating service
• Organise diaries
• Ensure meeting arrangements
• Render general office management services

go to method of application »

Appointment requirements

• Ability to perform duties
• Basic literacy
• Chain saw operator certificate
• Relevant working experience in operating a chainsaw will be an added advantage
• Physical fitness and good health with the ability to carry equipment and machines
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
• Willingness and ability to work shifts

Personal attributes and/or competencies

• Have a strong physique; ability to work in a natural environment without any allergies; ability to do physical work related to operational and maintenance activities for continuous periods in an outdoor environment; ability to work under pressure; ability to work in a group; good communication skills; good technical skills; high hand-eye coordination; willingness to accept responsibility flexibility and adaptability; being self-motivated; being hard-working; punctuality; responsibility; accountability; reliability; basic understanding of tree-cutting practices; no fear of heights; excellent eyesight

Primary functions

• Perform the reactive pruning and felling of trees and other vegetation on road reserves and in public open spaces using mechanical and non-mechanical equipment and tools, including aerial platforms and truck-mounted cranes
• Load branches and debris due to storms and at sites where the pruning or felling of trees and other vegetation have been done
• Maintain mechanical and non-mechanical equipment used in the execution of duties, as well as the allocated vehicle
• Use and operate an aerial platform and associated tasks as and when required during the pruning and felling of trees and other vegetation
• Assist as and when required with the operation of truck-mounted cranes and other associated tasks
• Deliver an emergency service after hours pertaining to the pruning and felling of trees and other vegetation
• Adhere to all health and safety regulations, and other required policies and procedures
• Assist with and perform all prescribed safety measures, tasks and duties at road works

go to method of application »

Appointment requirements

• Grade 10
• Relevant experience in the maintenance operations of roads and storm water infrastructure systems and full acquaintance with the operation of  heavy-duty road construction machinery, especially a grader
• A valid Code C1 driving licence with a valid PrDP
• Physical fitness and health
• Willingness and ability to work shifts
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Good communication and interpersonal skills; good team worker; leadership qualities

Primary functions

• Function as physical support service for a team to execute maintenance and road-building work required for the construction of roads, storm water systems and related services
• Assist the artisan (road builder/mason) in executing daily tasks
• Function as the first level of supervision
• Operate small equipment and drive municipal vehicles and machinery for roads and storm water maintenance activities

go to method of application »

Appointment requirements

• An appropriate trade certificate as Bricklayer/Mason (red seal) OR trained construction road maker
• At least two years’ relevant experience in the maintenance of road and storm water systems
• A valid Code C1 driving licence with a valid PrDP
• Physical fitness and health
• Ability to do physical work related to operation and maintenance activities for continuous periods
• Willingness and ability to work shifts, standby and overtime
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Ability to understand and analyse technical drawings; ability to understand and implement technical working methods; competent in operating all road construction machinery; good interpersonal skills; leadership skills; willingness to work in areas where criminal elements or road vehicle traffic is a threat

Primary functions

• Repair, rebuild and maintain storm water structures, pavements, channels and storm water pipes
• Conduct concrete work by preparing and casting according to drawings
• Lay pipes according to drawings and specifications
• Inspect contractors working on-site
• Supervise the operations team and assign duties
• Organise equipment and material for the execution of tasks
• Handle vehicles and equipment
• Ensure safety of staff on-site by enforcing occupational health and safety standards

go to method of application »

Appointment requirements

• Ability to perform duties
• Basic literacy
• Lawnmower operator’s course
• Relevant experience in a professional gardening services environment
• Physical fitness and good health with the ability to carry equipment and machines
• Willingness and ability to work shifts
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Ability to understand and follow given instructions; no physical disabilities; overall good health; no back problems; ability to keep to strict deadlines; ability to work in extreme weather conditions which are physically threatening; physical fitness to work outdoors

Primary functions

• Cut grass in all developed and undeveloped areas, at parks, on traffic islands and at sport and recreational facilities by means of lawnmowers and brush cutters
• Conduct general maintenance work in all public open spaces and at facilities in order to improve the quality of the environment
• Adhere to the Occupational Health and Safety Act, 1993 (Act 85 of 1993)

go to method of application »

Appointment requirements

• Grade 12
• At least two years’ relevant working experience in a customer relations management call centre environment
• Experience in Microsoft Analysis database will be advantageous
• Computer literacy (including Microsoft PowerPoint, Excel, Word and Analysis)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Problem solving: Ability to gather information from a range of sources and analyse data to identify problems and issues to make effective decisions
• Information management: Ability to gather and analyse data and to conclude thereon
• Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
• Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department
• Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan

Primary function

• Report on contact centre activities
• Prepare weekly and monthly high-level executive reports
• Perform data analysis and provide reports on ad hoc requests
• Attend meetings and participate in stakeholder engagement and cross-functional meetings to resolve recurring customer issues

go to method of application »

Appointment requirements

• An appropriate three-year career-related tertiary qualification (degree or national diploma) in Business Administration, Marketing, Economics, Finance or any study field related to the position
• At least six years’ relevant working experience in a customer relations management environment
• Supervisory experience will be an added advantage
• A valid Code B driving licence
• Computer literacy
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Written communication: Ability to communicate in writing as appropriate to specific audiences
• Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
• Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department
• Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan
• Problem solving: Ability to identify potential problem areas, break the problem into component parts, generate potential solutions, select an option and and implement it

Primary function

• Develop customer relations management strategies and policies
• Be responsible to improve the customer experience
• Consult with internal and external government departments on policy matters
• Conduct individual performance management of personnel

go to method of application »

Appointment requirements

• Grade 12 
• An appropriate career-related qualification will be an added advantage 
• At least two years’ relevant working experience in a walk-in centre, face-to-face or call centre (virtual contact centre) in a multi-site environment
• Supervisory experience will be an added advantage
• Computer literacy (knowledge of SAP CIC, SAP CRM and Sinch or any telephony system will be an added advantage)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
• Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Personal attributes and/or competencies

• Multilingualism; excellent verbal and written communication skills; ability to work under pressure; ability to meet deadlines; good organisational skills; planning skills; leading and controlling skills; ability to cope with stress; team leader attributes; being a team player; ability to pay attention to detail; coaching and mentoring skills; ability to handle people management issues with tact, diplomacy and maturity; ability to inspire and influence others positively; having patience; ability to enforce discipline as a corrective measure; competence in business writing etiquette; strong personal and customer care skills; strong supervisory skills; emotional intelligence; intellectual and cognitive ability

Primary functions  

• Supervise call centre agents or walk-in centre consultants and handle complaints and enquiries
• Handle complaints and enquiries received at the centre and those referred to by consultants, agents and management
• Manage overall team performance
• Ensure correctness of information
• Interact with external role players
• Implement and maintain systems
• Keep statistical data
• Ensure adherence to corporate occupational health and safety standards and procedures
• Report to management on team performance based on set targets

go to method of application »

Appointment requirements

• Grade 12
• At least two years’ relevant working experience in a customer relations management environment
• Computer literacy in Microsoft (knowledge of SAP CIC and SAP CRM will be an added advantage)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost
• Candidates must be willing to work at any of the regional customer care centres (walk-in centres and call centres), depending on operational requirements

Personal attributes and/or competencies

• Written communication: Ability to communicate in writing as appropriate to specific audiences
• Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
• Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department
• Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan
• Problem solving: Ability to identify potential problem areas, break the problem into component parts, generate potential solutions, select an option and implement it

Primary functions 

• Handle all complaints and enquiries received at the centre
• Provide detailed feedback to the supervisor on centre activities
• Assist the senior customer care consultant during interactions with external role players and activities
• Implement and maintain systems as and when provided by the senior customer care consultant
• Keep statistical data of all complaints and enquiries