Management Information Analyst at City of Tshwane

Appointment requirements

• Grade 12
• At least two years’ relevant working experience in a customer relations management call centre environment
• Experience in Microsoft Analysis database will be advantageous
• Computer literacy (including Microsoft PowerPoint, Excel, Word and Analysis)
• Must undergo a criminal record check and such a person shall allow their fingerprints to be taken by the Tshwane Metro Police Department at own cost

Personal attributes and/or competencies

• Problem solving: Ability to gather information from a range of sources and analyse data to identify problems and issues to make effective decisions
• Information management: Ability to gather and analyse data and to conclude thereon
• Attention to detail: Ability to scrutinise own work and that of others to ensure accuracy and compliance with the relevant municipal standards
• Organisational awareness: Ability to understand the City’s objectives and the impact of decisions on the community and the functioning of the department
• Planning and organising: Ability to plan activities within specific time frames and then execute these activities according to plan

Primary function

• Report on contact centre activities
• Prepare weekly and monthly high-level executive reports
• Perform data analysis and provide reports on ad hoc requests
• Attend meetings and participate in stakeholder engagement and cross-functional meetings to resolve recurring customer issues