Senior Change Management Specialist - Brackenfell at Shoprite Group of Companies

Job Objectives

Change Impact Management

• Leverages the OCM Group framework, methodology, and practices leverage and aligns relevant strategies and operational outputs and leads change management interventions within the project context. 
• Creates a project-specific change management strategy, based on the scope, mandate, goals, and context of the project and respective inputs derived from the respective change assessment tools and techniques. 
• Develop and conduct impact assessments, assess change readiness and complete other relevant change assessments to contribute to the change strategy 
• Identifies, analyses, and prepares risk mitigation tactics. 
• Identifies and proactively paces the project and identified initiatives and communications to manage anticipated resistance. 
• Creates actionable deliverables for the five change management levers: communication plan, sponsor road map, coaching plan, training plan, and resistance management plan. 
• Design and implement change interventions that build core competencies and attitudes required to achieve corporate business strategies. 
• Coach and consult internally across the group, training project teams and line managers on change competency and facilitating change projects that includes career development, attitudinal surveys, etc. 
• Integrates change management activities into the project plan. 
• Defines key change success metrics and continuously links status check-ins and progress to performance (as established and measured against these metrics – as relevant at various stages of the project.

Stakeholder Management

• Effectively identifies all direct and indirect project stakeholders.
• Defines stakeholders and creates specific stakeholder strategies where relevant within the project context.
• Develop a communication and training plans as defined within the project activities - consults with, and coaches project teams on relevant change topics – works with other functional experts to build content and position 
• visual representations to enhance communications, change readiness and adoption.
• Engage senior leaders, provides coaching to managers and supervisors builds capacity to ensure change readiness and adoption.
• Acquires strong leadership support for the change and positions their role within the change context – to drive change and build ambassadors from within the group of impacted stakeholders.

Collaborative People Solutions and Services

• Identifies functional areas of expertise within the People team and proactively mobilises support and alignment of approaches, solutions, options and alternatives.
• Facilitates efforts with other functional expertise within the People Solutions and Services team – engages and includes selected functional representatives as stakeholders.
• Builds change ambassadors as relevant.

Adoption Tracking

• Evaluate and ensure user readiness – devises additional inputs as required to reach acceptable user readiness capacity prior to embarking on changes.
• Manage stakeholders while tracking and reporting issues – gets to the bottom of pockets of resistance and introduces additional steps in the process or communication etc. to ensure successful long-term outcomes.
• Define and measures success metrics and monitor change progress.

Qualifications

• Degree in Human Resources, Organisational Development or equivalent - (essential)
• Change Management certification, Prosci certified (ADKAR model) or similar - (highly advantageous).

Experience

• +4 years in a change management or equivalent role, managing change with large- or medium-scale organisational change efforts within a project context within Group orientated OCM frameworks, policies, procedures and guidelines - (essential).
• Experience within the FMCG, retail sector or similar - (preferred).
• Demonstrable knowledge of HR practices within the FMCG, retail sector, displaying an understanding of how change can be optimised given the practicalities of the retail environment - (essential).