Senior Claims Specialist: Mirabilis at Santam Insurance

The main purpose of the job is to administer claims which include accurate claim assessment, assessor appointment, corresponding with brokers and service providers and attending to claim documentation.  It further involves building relationships with brokers by responding to queries and other outstanding matters and filing of claim correspondence.

• Accurate registration of new claims
• Authorising of Claims within Mandate allocated
• Training of Staff
• Claim assessment within the parameters of the wordings
• Correspondence with brokers, assessors etc.
• Adherence to company SLAs
• Accurate reserving
• Attend to all queries
• Maintenance / administration of schemes
• Data capturing (loading payments, closing claims etc.)
• Correspondence: hard copies & e-mail
• Diary management and follow up
• Team coordination within claims and the company

QUALIFICATIONS AND EXPERIENCE 
AT APPOINTMENT

• Matric
• Bachelor’s degree (or studying towards) would be an advantage
• Minimum 5 Years Engineering Insurance Claims Experience
• RE5 Qualification
• FAIS Representative (Not working under supervision) 
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

PERSONAL QUALITIES

• Accuracy
• Attention to detail 
• Team player
• Confident, assertive, professional
• Excellent communication skills, verbal and written