Senior clerk: Debit Orders (Centurion) at AVBOB South Africa

Description

• We are looking for a customer orientated and self motivated individual to join our Debit orders team.
• Under the direction of the Head Clerk, you will be responsible for ensuring that all payments files are processed accurately, correctly and in a timeous manner and keep the standard of the department at a high level.
• You will be working for a well-established company with strong values. In exchange for your services, you will receive a competitive compensation package.
• You will be joining an organisation that values employee development and rewards excellent performance.

Your responsibilities will include:

• Process and upload daily selection files to ABSA Bank and QLINK
• Ensure output files are submitted as per monthly schedules
• Monitor and verify file dates, selection periods, and report discrepancies
• Schedule premium increases and ensure accurate daily deductions
• Create and maintain ACB and Debit check deduction schedules
• Provide training and guidance to new clerks
• Review clerical work and identify training needs
• Conduct informal and formal performance appraisals
• Offer coaching, support, and disciplinary guidance where necessary
• Foster professional communication across department
• Investigate discrepancies (first premiums, daily errors, lapses, etc.)
• Maintain statistics on selections and non-payments
• Send daily broker non-payment updates and respond to queries promptly
• Update policy non-lapse indicators accurately
• Handle queries via phone and email with professionalism
• Keep policyholders, institutions, and life offices informed of progress
• Ensure timely follow-ups on non-payment issues

Requirements

• Grade 12 (Matric)
• Minimum 2 years’ experience in the insurance industry
• Strong computer literacy, with advanced Excel skills an advantage
• High attention to detail and ability to work under pressure
• Excellent communication and interpersonal skills