Senior Clerk - Group Schemes (Centurion) at AVBOB South Africa

Description

• We are looking for a reliable, detail oriented, and service driven individual to join our team as a Group schemes administration clerk.
• The successful candidate will play a key role in managing monthly scheme reconciliations, processing claims, supporting new business, and providing exceptional customer service to both internal and external stakeholders.
• You will be working for a well-established company with strong values.
• In exchange for your services, you will receive a competitive compensation package.
• You will be joining an organisation that values employee development and rewards excellent performance.

Your responsibilities will include the following:

• Reconcile monthly schedules with member lists and supporting documentation
• Validate and process receipts from branches, and apply premiums after reconciliation
• Communicate any adjustments or queries to branches or scheme chairpersons
• Maintain accurate, up-to-date records for all schemes
• Professionally handle telephone and walk-in enquiries from internal and external clients
• Resolve complex queries and ensure consistent follow-up
• Liaise with staff regarding outstanding correspondence
• Compile reports on outstanding payments, surplus premiums, shortfalls, and corrective actions
• Maintain and update scheme records and member documentation
• Distribute commission statements and ensure efficient email and document management
• Provide on-then job training and support for team members where necessary
• Assist with workload management during colleague absences
• Review and process new scheme applications for compliance
• Verify, capture, and communicate the outcome of claims
• Ensure documentation and system records are accurate and complete

Requirements

• Matric (Grade 12)
• Minimum of 2 years’ experience in the insurance industry
• At least 2 years’ experience in an administrative role
• Strong computer literacy, particularly in Microsoft Office
• High level of accuracy and attention to detail
• Excellent organisational and time management skills
• Strong interpersonal and communication abilities
• Ability to work independently and collaboratively
• Professional, customer-centric approach