Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
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Description
- We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Team Leader.
- The incumbent will be responsible to ensure the effective management of a team of Financial Associates in order to achieve business objectives.
- You will be working for a well-established company that is over 100 years old with strong values.
- An organization that values employee development and reward excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
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Description
- We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Team Leader.
- The incumbent will be responsible to ensure the effective management of a team of Financial Associates in order to achieve business objectives.
- You will be working for a well-established company that is over 100 years old with strong values.
- An organization that values employee development and reward excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
go to method of application »
Description
- We are looking for a highly motivated, proactive and resilient individual with strong knowledge of sales and marketing to join our sales team as a Team Leader.
- The incumbent will be responsible to ensure the effective management of a team of Financial Associates in order to achieve business objectives.
- You will be working for a well-established company that is over 100 years old with strong values.
- An organization that values employee development and reward excellent performance.
RESPONSIBILITIES INCLUDE:
- Recruit high quality representatives timeously and accurately
- Ensure that appointed representatives are adequately trained
- Manage a team of insurance representatives optimally
- Ensure that the set insurance sales targets are reached
- Ensure and monitor compliance with respect to FAIS/FICA/LTIA and all other relevant legislation
- Risk management
- Develop and expand markets
Requirements
- Grade 12
- A suitable industry entry qualification within the requirements of the FSCA
- Comply with FAIS legislation for registration as Fit and Proper individuals:
Applicants who entered the industry as follows:
- From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
- From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
- All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
- Clear ITC
- Clear criminal record
- RE5 certificate
- RE1 will be an advantage
- Drivers’ license, own reliable transport and cell phone
go to method of application »
Description
- We are looking for a reliable, detail oriented, and service driven individual to join our team as a Group schemes administration clerk.
- The successful candidate will play a key role in managing monthly scheme reconciliations, processing claims, supporting new business, and providing exceptional customer service to both internal and external stakeholders.
- You will be working for a well-established company with strong values.
- In exchange for your services, you will receive a competitive compensation package.
- You will be joining an organisation that values employee development and rewards excellent performance.
Your responsibilities will include the following:
- Reconcile monthly schedules with member lists and supporting documentation
- Validate and process receipts from branches, and apply premiums after reconciliation
- Communicate any adjustments or queries to branches or scheme chairpersons
- Maintain accurate, up-to-date records for all schemes
- Professionally handle telephone and walk-in enquiries from internal and external clients
- Resolve complex queries and ensure consistent follow-up
- Liaise with staff regarding outstanding correspondence
- Compile reports on outstanding payments, surplus premiums, shortfalls, and corrective actions
- Maintain and update scheme records and member documentation
- Distribute commission statements and ensure efficient email and document management
- Provide on-then job training and support for team members where necessary
- Assist with workload management during colleague absences
- Review and process new scheme applications for compliance
- Verify, capture, and communicate the outcome of claims
- Ensure documentation and system records are accurate and complete
Requirements
- Matric (Grade 12)
- Minimum of 2 years’ experience in the insurance industry
- At least 2 years’ experience in an administrative role
- Strong computer literacy, particularly in Microsoft Office
- High level of accuracy and attention to detail
- Excellent organisational and time management skills
- Strong interpersonal and communication abilities
- Ability to work independently and collaboratively
- Professional, customer-centric approach
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Description
- We are looking for a highly motivated, proactive and resilient individual to lead the execution and monitoring of regional sales and operational strategies to achieve sales targets and profitability.
- Oversee the implementation of funeral services marketing and operational plans, managing both profitability and operational risks.
- Ensure that agencies are well-equipped to deliver dignified funerals and drive business growth through the cultivation of strong stakeholder relationships.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE:
ACHIEVE STRATEGIC OBJECTIVES
- Analyse the province’s strategic plan and create and execute a short- and medium-term regional sales, marketing and operational plan for the agencies under control.
- Collaborate with the Provincial Manager: Funeral Service to develop the integrated marketing and operational plans for the areas of responsibility, to operationalise and execute the province’s business plan.
- Create and implement plans to achieve the targeted conversion rate for fund funerals in the region.
- Create and implement plans to achieve the sales target for private funeral and tombstones within the region.
- Submit monthly progress reports on the achievement of the set objective as per the plan and any changes that were made to the plan.
- Identify inclusive of the financial implications, recommend business opportunities and innovative ways to improve current business practices and processes.
- Achieve the annual targets with regard to productivity, client services, profitability, etc for the region.
- Evaluate performance of the region by analysing and interpreting data and metrics.
- Ensure all agencies under your control meet the set targets and take corrective actions should the targets not be met.
- Ensure that agents and their staff members selling our insurance policies are properly accredited.
- Achieve the business split for Funeral Services between Private, Fund, and contract business
CUSTOMER SERVICE
- Actively participate with management and all relevant stakeholders in the process of developing and improving relationships so objectives are met.
- Attend funerals and oversee funeral arrangements to ensure the delivery of high-quality service and proper client care.
- Execute the customer service strategy to ensure that the objectives for customer service are met.
- Engage continuously with internal and external key stakeholders.
- Ensure good cooperation between the different departments in the region, such as insurance, funeral service and senior citizens and that all these stakeholders are involved in marketing activities
- Work closely with the senior citizen’s liaison consultant to increase market share in facilities that care for the aged.
- Utilise community Involvement funds effectively to create relationship and build trust with communities in the region.
- Investigate and resolve complaints that are escalated.
- Proactively build strong commercial relationships agenda with key stakeholders within business sources to increase funeral sales.
- Attend, manage and assist to execute high profile funerals.
- Achieve the targeted NPS and CSAT scores which are used to measure customer satisfaction.
FINANCIAL MANAGEMENT
- Ensure financial soundness of the province through profitability and cost control, Asset Efficiency, and optimisation.
- Compile a capital budget for revision by the Provincial Manager for the region that addresses vehicle, furniture, equipment, computers, telephones, and other ICT equipment, and fixed properties requirements.
- Ensure that all funeral agencies are profitable, and expenses are within budget.
- Manage the stock levels of coffins, wreaths, and other products offered at AVBOB Funeral Service Agencies
- Manage stock levels and, effective utilisation of the fleet and other assets
- Plan and implement effective cost-saving measures.
- Ensure that policy and procedures of financial transactions and management are met.
- Manage the ratio expense versus income in the region.
- Analyse and control funeral service expenditure within the region in line with the annual budget.
- Monitor and report on variances and remedial action implemented/to be implemented, where this is required.
RESOURCE MANAGEMENT
- Create world-class infrastructure to stay relevant in a highly competitive world, expand and maintain existing infrastructure to the benefit of customers and policyholders
- Allocate resources and optimise infrastructure to effectively respond to market demands and operational priorities.
- Ensure that newly opened offices are meeting the set sales objectives.
- Ensure that the Company’s infrastructure (buildings, equipment, vehicles, stock, etc.) are maintained to the prescribed standards and standard operating procedures and attend accident committee meetings when a vehicle in the region was involved in an accident.
- Conduct regular stock counts to ensure accurate inventory management and report any discrepancies.
- Ensure that adequate infrastructure is in place at all agencies to serve customer needs.
- Conduct regular asset counts and report any deviations to ensure accuracy, compliance, and operational efficiency.
HUMAN RESOURCE MANAGEMENT
- Create an effective and successful team through open discussion, coaching and mentoring.
- Maintain a sufficient pool of Assistant Agents in training to support future workforce needs.
- Ensure that all agencies have signed performance contracts in place, aligning their objectives with the AVBOB goals.
- Oversee the development and implementation of development plans for funeral agents and their staff to ensure increased sales and high levels of customer service.
- Ensure that all agencies are adequately staffed to meet all operational and business requirements.
- Ensure that all the non-compliance and non-performance issues of agents are identified and that the required legal steps are taken to ensure compliance to the SLA.
- Regularly communicate regularly policies, practices strategies on marketing strategies, operational and other relevant business updates and issues to agents through multiple communication channels.
OPERATIONAL EFFECTIVENESS
- Ensure the optimisation, resource utilisation and adherence to quality standards to enhance performance, streamline workflows, and achieve the organisational goals.
- Achieve the set performance targets by ensuring that funeral service operations meet or exceed the performance targets set within the allocated budget.
- Oversee all funeral service-related operations and business activities in the region to ensure that agents produce the desired results and are consistent with the overall strategy.
- Liaise with business support services (HR, Fleet, Operations Support ICT and Finance) to increase operational effectiveness and efficiency to achieve business goals.
RISK MANAGEMENT
- Manage risk within respective departments/ business units and compliance to all relevant policies and legislations.
- Do a bi-annual audit in line with the requirement, at all agencies to ensure that operational risks are identified.
- Review Internal and External Audit reports and implement the necessary corrective action to ensure that clean audit reports are achieved across the business divisions to mitigate reputational damage.
- Ensure agents consistently follow established policies and standards operating procedures and guidelines to maintain operational integrity.
- Conduct annual audit and bi-annual asset count across all agencies under control to ensure proper asset management and compliance
- Manage the fleet of vehicles under control to ensure that vehicles are maintained in line with policy and that all kilometres travelled are recorded.
- Conducting a comprehensive audit and stock count when an agents is replaced.
- Due regular inspections on buildings to determine maintenance requirements and consider the bill of quantities and sign off on renovation and maintenance projects.
Requirements
QUALIFICATIONS
- Have a relevant tertiary qualification in marketing or sales and operations or Business Administration.
- Proficient in MS Office Suite (MS Word, MS Excel, MS PowerPoint)
KNOWLEDGE AND EXPERIENCE
- Well-developed commercial acumen gained through experience
- Understand the complexities of potential reputational risk in the delivery of funeral services.
- Have both operational and tactical strategic management experience.
- 5+ years in managing large and diverse teams in target-driven, sales-focussed, customer-centric environments.
- Have a sound understanding of and practical experience in the application of human resources, operations management, risk, and customer service practices and principles.
- Good understanding of financial management, budgeting, cost management, and financial reporting.
TECHNICAL AND BEHAVIOURAL COMPETENCIES
- Computer literacy – high level of proficiency in Microsoft Office,
- Decision making skills
- Interpersonal skills
- Leadership skills
- Analytical skills
- Research and information gathering abilities
- Planning and organising
- Business Acumen
- Negotiation skills
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Description
- We are looking for a highly motivated, resilient and passionate individual to join AVBOB Phalaborwa as a Undertaker.
- You will assist the agency by offering a holistic service to clients from collection of the deceased to conducting of the funeral in a professional and respectful manner.
- You will be working for a well-established company that is over 100 years old with strong values. An organization that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE:
- Conduct all funerals and cremations.
- Preparation and care of the remains of the Loved one.
- Execute mortuary operations.
- Confining and Embalming.
- Maintain funeral records.
- Maintenance of the fleet.
- Keeping the mortuary in hygienic order.
- Assist with preparations and repatriation of bodies for out-state- burials.
- Prepare the deceased for viewing and assist with all collections of Loved one.
- Take care of all funeral equipment
Requirements
QUALIFICATION REQUIREMENTS FOR THIS POSITION:
- Matric/Senior Certificate (Grade 12)
- Valid Driver’s license
- 2 – 3 Years practical experience in the Funeral Industry
- Functional experience in the funeral industry
- Communication skills
- Team player
- Service Orientation
- Work accurately under pressure
- Deadline driven
- Coordination skills
- Time Management
- Basic administration skills
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Description
- Are you a detail-oriented professional with experience in credit management? AVBOB Financial Services is looking for a Credit Administrator to join our team.
- In this role, you will be responsible for assessing, processing, and monitoring credit applications while ensuring compliance with the Group’s policies and risk management guidelines.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.
- You will be working for an organization that values employee development and rewards excellent performance.
Key Responsibilities:
- Evaluate new and existing loan applications by interpreting financial data to assess creditworthiness and affordability.
- Ensure effective execution of credit applications, evaluation, and approval processes.
- Make informed decisions on loan applications based on credit policies and product guidelines.
- Ensure all loans are disbursed following the Standard Operating Procedures.
- Analyse credit data and assess associated risks.
- Adhere to lending criteria based on AFS’s risk tolerance and credit risk appetite.
- Ensure compliance with the National Credit Act to promote responsible lending and prevent reckless lending.
- Communicate credit decisions to customers and explain loan terms.
- Assist customers with queries related to loan applications, repayments, and account statuses.
- Provide clear guidance on credit policies and repayment obligations.
- Prepare reports on credit approvals, outstanding debts, and risk analysis.
- Support with general administrative duties and assist with tasks arising within the department.
Requirements
- Grade 12.
- National Diploma in Credit Management, Accounting, Financial Accounting, or Banking.
- 2-3 years’ experience in credit management, banking, lending, or a similar environment.
- Good understanding of NCA (National Credit Act), lending products, and banking procedures.
- Computer literate (MS Office).
- Strong attention to detail and ability to work independently.
- Analytical and numerical reasoning skills.
- Problem-solving and initiative-taking capabilities.
- Good interpersonal and communication skills
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Description
- We are looking for a Fraud Investigator to join our Retentions team and play a key role in detecting and investigating suspicious transactions, application activity, trends related to fraud, misrepresentation and maladministration.
- This position is vital in ensuring that all findings are escalated appropriately and in alignment with AVBOB’s policies, procedures, and compliance standards.
- You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package.
- You will be working for an organization that values employee development and rewards excellent performance.
YOUR RESPONSIBILITIES WILL INCLUDE:
Exception Report Analysis & Investigations
- Analyse daily exception reports across multiple internal systems.
- Identify fraudulent or irregular transactions such as duplicate contact details, repeated policy cancellations, and suspicious payment activity.
- Investigate anomalies like tampered documents and forged paperwork.
- Communicate findings with District Managers, Broker Consultants, and Area Managers, ensuring timely follow-ups.
Fraud & Misrepresentation Detection
- Investigate repeated use of bank accounts or cellphone numbers across unrelated policies.
- Detect signs of policy churning, low-retention high-sales patterns, and irregular stop order cancellations.
- Verify employment and supporting documents for facility-based business to confirm legitimacy.
Reporting & Escalation
- Report validated fraudulent or suspicious transactions to relevant internal stakeholders.
- Escalate cases to Operations Support or Employee Relations for disciplinary consideration.
- Compile and submit monthly reports to monitor fraud trends.
- Maintain accurate and complete case files according to internal guidelines.
Regulatory Compliance & Oversight
- Confirm accreditation status of brokers and representatives, ensuring compliance with industry regulations.
- Track unusual shifts in broker/marketer business volumes to identify risks.
- Contribute to system improvements affecting fraud detection.
- Assist team members with system training or exception report guidance when needed.
Requirements
- Matric (Grade 12) – Required
- FAIS-accredited qualification – Advantageous
- RE5 Regulatory Exam – Advantageous
- 2–3 years of experience in the insurance industry
- Strong administrative, investigative, and reporting capabilities
- Proficient in MS Office (Word, Excel, Outlook – Intermediate)
- Clear credit and criminal record
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Description
- AVBOB Mutual Assurance Society invites unemployed South African graduates between the ages of 18-35 to apply for the 2025/26, twelve months Internship Programme.
- You will be working for a company that is over 100 years old with strong values which are customer centric.
- You will have access to personal services through the employee assistance program and wellness programs.
- You will be working for an organization that values employee development and rewards excellent performance.
Opportunities available at
- PIET RETIEF
- SECUNDA
- NELSPRUIT
- ACORNHOEK
- STANDERTON
- BETHAL
- KWAMHLANGA
The areas of responsibility include but are not limited to:
- Deliver a positive and professional client service experience to branch customers.
- Manage client inquiries at branches and documenting activities and outcomes.
- Escalate customer complaints or complex queries to supervisors and branch managers in a timely manner.
- Provide clients with technical assistance on products and services offered by AVBOB Member Value.
- Build positive client relations by checking in regularly and following up on active processes.
- Maintain client records and documenting processes.
- Through post service surveys, identify potential client services concerns and facilitate proactive intervention steps.
- Keep an eye on emerging trends in client services and assist the team in leveraging these trends.
- Recommend product improvements based on client services feedback.
Requirements
Qualifications
- Financial Degree or
- Accounting/Economics Degree or
- BSc Information Systems or
- Marketing Management Degree or
- Business Administration Degree
Skills and Experience
- Data Analytics
- Sales Experience is advantageous
- Customer Service experience advantageous
- Problem solving
- Resilient and able to work under pressure.
- Effective communication skills both written and verbal.
Role based competencies
- Excellent customer service skills
- Team player
- Customer focused
- Communication
- Analytical
- Patience
Method of Application
Use the link(s) below to apply on company website.
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