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  • Posted: Mar 13, 2024
    Deadline: Not specified
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    Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


    Read more about this company

     

    Senior Client Manager

    What the day will look like

    • Responsible for delivering on the agreed plan for the business unit/ area of specialty in line with the Aon SA strategy
    • Responsible for leading, developing and improving the day to day client relationship for high premium clients and within the scheme
    • Responsible for a portfolio of client accounts and manages and co-ordinates all related activities including building a “client profile” of risks and needs analysis
    • Structures an insurance programme to meet these needs including producing client documentation, leading or contributing to renewal meetings and leading or contributing to fee negotiation
    • Responsible for leading the tender processes (where applicable) within the area of specialty
    • Responsible for maintaining and improving client satisfaction, retention, revenue and profitability including fee negotiation
    • Responsible for analysing and interpreting the markets/ relevant industries for competitive advantage and emerging opportunities
    • Responsible for compliant dealings with clients
    • Upholds development of new business either with existing or new clients – spots opportunities for increasing revenue and follows up appropriately
    • Co-Ordinate teams of Client Service Advisors/ Client Managers to ensure client service standards are met
    • Responsible for managing financials for a portfolio of clients and/ or for area of specialty
    • Responsible for all technical advice and/ or related training within the area of specialty

    Skills and experience that will lead to success

    Qualifications.

    • A minimum of Grade 12 or equivalent
    • A Bachelor’s degree is preferable
    • Must be registered as a representative with the FSCA in terms of the FAIS Act
    • Must be registered as an associate with the IISA

    Knowledge.

    • Excellent knowledge of policy wordings.
    • A comprehensive knowledge of the South African and international short-term insurance markets.
    • An in-depth strategic knowledge of industry and business strategies and company goals.
    • Computer literacy with advanced know-how in MS Word and Excel.
    • A working knowledge of risk management methodologies.
    • Good knowledge of the legislative framework governing the industry.
    • Have knowledge of underwriting and claims administration / management – including the handling of complex claims

    Skills and Attributes.

    • Skill and confidence to articulate Aon’s proposition and how it differentiates Aon and benefit clients.
    • Advanced analytical, technical and problem-solving skills and abilities.
    • Well- Developed communication skills.
    • Fluency in the English language, both written and spoken.
    • Good interpersonal and organizational skills.
    • Ability to work effectively in and with teams.

    Experience.

    • Have a minimum of 10 years’ experience in a similar or related role.
    • Have experience in budgets, forecasts and financial planning
    • Have a proven track record in the provision of risk management and
    • insurance solutions across the full spectrum of the business enterprises in South Africa

    Method of Application

    Interested and qualified? Go to AON on jobs.aon.com to apply

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