Senior Commissions Debt Specialist at 1 Life Insurance

RESPONSIBILITIES:

Administration

• Work on approved commission and administrative processes and databases to manage and monitor commissions debt. Manage all commissions debt for the 1Life Distribution department. Responsible for debt account for external partners. Administration of legal proceedings pertaining to commission debt.

Document and Data Management 

• Create and ensure compliance with a company wide document management system. Manage and track debt process and ensure accuracy of documented processes. When required, keep track of business logs that have an implication on commission debt outcome.

Data Collection and Analysis 

• Conduct research using primary data sources and select information needed for the analysis of key themes and trends. Exporting data, importing it into model, run validation checks on accuracy whilst complying with legislation.

Insights and Reporting 

• Contribute to the design and creation of reporting strategies and templates. Identify and interpret patterns and trends, and present findings to relevant stakeholders. Provide assistance with any ad hoc reporting that leads to any commission loss or gain.

Client & Customer Management

• Manage relationships with external and internal parties.

Business Process/Model Rethink 

• Analyse and identify opportunities to improve processes, practices, and procedures using prescribed methodologies, uncovering opportunities for innovation.

Operational Compliance 

• Monitor and review performance and behaviors within area of responsibility to identify and resolve non-compliance with the organisation's policies and relevant regulatory codes and codes of conduct. Ensure critical Long-term regulations are applied and adhered to in this channel regarding regulatory commissions.

Performance Management 

• Prioritise own workflow and ensure work is completed to the required standards of productivity, quality and timeliness; use performance management systems to improve personal performance.

Personal Capability Building 

• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Requirements

General Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• Relevant BCom Degree (Essential)

General Experience

• 5 - 7 years' experience in commissions debt management and administration (Essential)
• Experience in the Financial Service Industry (Essential) 4 or more years' experience
• Knowledge of the Long-term insurance Industry (Essential)