Senior Credit Controller at Ecolab

Job Description

• Owns collection and account management activities for complex and high balance customer accounts. Resolves complex customer account issues, disputes, payment delays. Engages sales team on critical business decisions. Provides new associate training. May provide additional support to Credit manager/supervisor on team management.
• Education/Work Experience: Degree or a degree-seeking candidate in Finance, Accounting, Economics or a related field. Four years previous experience in credit, finance/accounting or related field may be substituted in part.
• Independence Level/Reports to: Reports to Credit Manager or Supervisor.

Additional Job Description

• Ecolab is seeking a Senior Credit Controller who will be responsible for an assigned portfolio of accounts. In this role you will be accountable for managing all aspects of a portfolio which include collection activities necessary to reduce AR aging, DSO and mitigate risk for the company. This requires good written and verbal communication skills and applicable accounting, reconciliation, analytical and collection skills necessary to achieve the company and department objectives.

What’s In It For You

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best

What You Will Do

• Adheres to company and department policies and procedures.
• Achieves individual objectives related to aged receivables, DSO, account management and SLA’s by utilizing good time management skills.
• Responds to incoming communications including e-mails, inbound calls from customers and field associates, and direct mail.
• Required to utilize collection strategies to initiate collection effort for managed cross-divisional customers via phone and e-mail.
• May be required to utilize knowledge of Credit systems to identify and resolve complex customer accounts issues (disputes, unapplied cash, reconciliation, refunds, etc.)
• Handles escalated issues from internal/external customers
• Effectively engages Sales Team on critical business decisions related to account management, orders, collection and placement.
• Uses critical decision making skills to insure orders are approved or held to insure corporate relationships are Researches disputes and invoice issues. Support dispute identification and resolution process.
• Provides customers with aging and supporting documents to maximize collections.
• Work with Credit risk management to minimize risk and support special handling on high risk accounts. Document understanding of customer specific processes (Payment process, approval structure, Acct History, Portal restrictions and risk profile).

Minimum Qualifications

• Bachelor’s degree or currently enrolled in a Bachelor’s Degree program in Finance, Accounting, Economics or a related field
• Four years previous experience in credit, finance/accounting or related field

Preferred Qualifications

• Bachelor’s degree in Finance, Accounting or business-related field
• Experience in Microsoft Office Suite software (Excel, Word, Outlook)
• Previous analytical experience with aptitude for research, analysis, and problem solving skills
• Effective communication skills with all levels within the organization, both oral and written
• SAP experience
• Excellent organizational and time management skills, with ability to manage multiple priorities
• Strong attention to detail