Senior Customer Care Officer at eThekwini Municipality

Key Responsibility Areas

• Oversees the efficient and effective performance of a designated one stop shop.
• Responsible to supervise and monitor the performance at satellite centres.
• Compiles annual estimates for capital and operational needs in conjunction with the Manager.
• Monitors and controls expenditure within the units approved estimates.
• Interacts with relevant stakeholders.
• Deals with disciplinary and grievance issues.
• Attends to related tasks.

Essential Requirements

• Diploma (NQF Level 6) in the Administrative field.
• Valid motor vehicle driving license.
• 4 years relevant experience in customer and client care.
• Computer Literacy.

Preferred Requirements

• Degree (NQF Level 7) in the Administrative field.
• 5 Years relevant experience.