Senior Customer Care Specialist at Kerry

Key responsibilities

• Maintain professional, timely and effective communication with all parties.
• Responsible for all aspects of account management, administration, account queries and sales support / business development
• Interaction with other functions, collaborate with staff from other functions to identify and resolve issues. Gather information and drive improvements.
• Manage the order process in line with account company procedures by proposing improvements where necessary. 
• Ensure service issues do not arise by clarifying customer requests. Managing expectations, by determining the cause, seeking solutions, and escalating appropriately
• Develop and maintain excellent relationships with customers and provide support to relevant Account Directors and Sales Managers
• Applies up-to-date knowledge of client’s business, relevant products, the market, processes, and suppliers. 
• Contribution to review and improvement of processes.
• Assists in analysis of new process or policies; recommend and suggest process or design modifications.
• Develop strong relationships with commercial and supply chain teams.
• Represent Customer Care in cross functional meetings and projects.
• Undertake customer visits, presentations, and face to face meetings. 
• Support sales by reporting on account activity and forecasting
• Remain fully flexible to meet business requirements and demands.
• Challenging Work: Working on difficult or demanding tasks requiring substantial effort and commitment.
• Continuous Learning: Increasing knowledge and skill when circumstances call for additional learning.
• Details: Working on tasks requiring great attention to detail, ability to multitask.
• Responsibility/Accountability: Receiving responsibility/accountability for completing tasks that might place heavy demands on one’s time and involvement.
• Task Variety: Working on several different tasks or projects.
• Flexible with a ‘can do’ attitude: Have the ability to work well on your own and as part of a team to meet and overcome challenges. 

Qualifications and skills

• Bachelor’s degree in Marketing Management or any business related.
• Second European language is advantageous.
• 4-6 years of related experience in a customer focused environment, preferably in a customer care, account management or sales support role within a B2B environment.
• The work environment is a changing, dynamic environment, where a need to adapt to change easily, show flexibility, prioritization, organization and time management skills are a prerequisite.
• Excellent communication and interpersonal skills.
• Change Management skills.
• The ability to integrate and work effectively with others in a changing environment.
• High level of attention to detail and strong organisational, analytical, problem solving and administrative skills.
• An experienced senior team player.
• A strong desire for continuous learning and a desire to grow professionally.