Senior Customer Service Officer - Cape Town at Boxer Superstores

Minimum Requirements:

• Grade 12 (Matric) essential
• 2-year Diploma or Degree in Logistics/Supply Chain/Retail Management – advantageous
• Minimum 3 years' experience in a similar customer service/logistics environment
• Strong working knowledge of Microsoft Excel and Word
• Familiarity with WMS (Warehouse Management Systems)
• Understanding of the supply chain and FMCG retail operations
• Warehouse and logistics planning experience
• Strong numerical and analytical skills

Key Responsibilities:

Delivery Schedule Coordination

• Receive and verify transporter schedules from the transport management system
• Cross-check accuracy and communicate delivery ETAs to store managers
• Enable stores to plan staff around incoming deliveries

Pallet Estimation & Planning

• Retrieve store orders via the BOMM system
• Estimate pallet volumes per order
• Compile and share pallet spreadsheets (store name, code, order number, pallets) with transporters
• Advise on correct truck size for delivery based on pallet data
• Complete and send relevant collection documents for outsourced transport

Communication & Coordination

• Serve as the liaison between stores, regional managers, and DC operations
• Update stakeholders on order status, special delivery requests, and any issues
• Resolve delivery-related queries

Transporter Liaison

• Communicate directly with transport companies regarding orders and delivery times
• Confirm logistics details and follow up on outstanding or delayed deliveries

Order Monitoring & Reporting

• Monitor daily order cut-off times
• Highlight and report late orders to regional and DC managers
• Begin planning immediately for stores that meet submission deadlines

JABS Allocation Support

• Generate and merge store orders via BOMM system
• Print and submit orders for picking