Senior Debt Recovery Specialist at Hire Resolve

• A leading credit risk management firm—built on a culture of trust, family, and innovation—is seeking a Senior Debt Recovery Specialist to join their Cape Town team. This is not a traditional collections role; we are looking for an individual who balances human insight with automation to drive relentless improvement for our clients.

Key Responsibilities

•  Operational Excellence: Support Credit Risk Advisors and guide the team to improve customer cash flow and minimize risk through proactive debt recovery.
•  Strategic Recovery: Utilize a variety of creative approaches to recover outstanding debt while ensuring constant, real-time communication with customers and stakeholders.
•  Legal & Insurance Management: Manage legal files, attend business rescue and liquidation meetings, and oversee credit insurance processes, including claim lodgments and compliance with insurer deadlines.
•  Risk Assessment: Evaluate debtor financial statements, identify strengths or weaknesses in paperwork, and conduct risk assessment visits to assess recovery viability.
•  Stakeholder Engagement: Build collaborative relationships with attorneys, liquidators, and internal teams to ensure high levels of client satisfaction.

Minimum Requirements

• Experience: * 3 to 5 years’ experience in Debt Collection or Credit Control.
• 2 to 3 years’ experience with Credit Insurance 
• Experience in a legal firm is considered a significant advantage.
• Education: An NQF qualification, diploma, or degree is an advantage. 
• Technical Skills: * Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
• Basic understanding of accounting principles and annual financial statements.
• Knowledge of the legal processes regarding liquidations and business rescue.
• Competencies: Exceptional communication, resilience, and conflict-handling skills, combined with a pragmatic and disciplined approach to problem-solving.