Senior Desktop Support Engineer - Cape Town at South African National Biodiversity Institute

• This position requires a degree in Information Technology, Computer Sciences or equivalent qualification with NQF 7.  Honours degree or equivalent degree at NQF 8 will be and added advantage.  This position also requires 5 years’ work experience in the relevant field.

The following competencies are required for the candidate to be successful in this position:

• Minimum of 5 years’ work experience as a Desktop Engineer or Support Technician; supporting computer hardware and peripherals; supporting computer software applications; supporting remote connection systems / technologies; supporting mobile device management; advanced planning, organizing, problem solving skills; proven ability to work under pressure with diverse team while being quality and safety conscious;
• extensive knowledge and experience in working with legislation, policies, procedures, processes, practices, systems, and frameworks related to provision of information technology support and services; excellent financial report writing, and communication at all levels (both verbal and written); excellent computer literacy and experience in the application of software tools including (Ms Word, MS Project, PowerPoint, Excel, Internet and Outlook). The possession of a valid driver’s licence with at least one-year practical driving experience and a willingness to travel is essential. 

Key Performance Responsibilities include:

• Support user needs related to desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs;
• Monitor the performance of the company's desktop infrastructure and make suggestions for improving efficiency;
• Champion reporting issues and problems related to supporting user needs about desktops, laptops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs; and
• Support regional offices.