Senior Engagement Manager at Coupa Software

Responsibilities:

• Help customers focus on their goals and drive the implementation towards a successful, on-time implementation.
• Forge strong partnerships with customers, partners and colleagues.
• Lead all aspects (or agreed aspects when working with our partners) of an implementation and complete all Coupa configuration components.
• Be the central go-to and coordinating person for all Coupa needs, e.g. managing other Coupa experts (SMEs) for your projects.
• Provide technical and functional expertise to customers during the implementation process.
• Engage customers in enlightened business need discussions versus feature/function basics.
• Follow Coupa implementation methodology for all customers and tailor to meet each customer’s unique business needs.
• Share relevant prior experiences and procurement domain expertise.
• Liaise with internal functions regarding development direction of Coupa software based on Customer requirements
• Report internally on project progress and manage stakeholders and escalations whether they be internal or external accordingly.
• Work well in both individual and team settings both on and off client site.

Requirements:

• 5-10 years’ experience in systems applications consulting and/or Project Management, either internally via an IT organisation or externally with a consulting firm or software provider
• Experience of eProcurement, AP and/or Expense Management.
• Experience with Software as a Service is a plus as is any experience with financial accounting, customer management, and sales force automation software.
• A ‘can do’ attitude to work that needs to get done as part of a high-growth company and all the dynamics involved.
• Driven individual with analytical approach and high degree of:
• Personal organisation and motivation in a fast-paced and passionate environment.
• Strong customer and partner management skills able to hold a course despite challenging circumstances.
• Proactive stakeholder and escalation management.
• Proactivity towards problem resolution, focused on positive outcomes and rapid project to go-live deployments.
• Strong written and verbal communication skills in English and Dutch or German.
• Additional language capabilities useful.
• Travel: typically up to 50% between home base and customer site at busy periods during Project delivery.