Senior Executive, Customer Success at Nielsen

Job Description

About the job 

Senior Insights Executive, Customer Success is an individual that will manage a selection of manufacturer client relationships across South Africa clients. The role will require the individual to deliver on the commercial agreements in place with our manufacturer clients. The individual will be required to manage the day-to-day relationship with key client stakeholders, and be comfortable in presenting data to key client stakeholders. 

 Responsibilities 

●     Maintain a client service orientation by managing day-to-day administration of client service activities and coordinating on analysis and reporting of assigned research projects.  

●     To build a strong partnership with your clients and seek to make an impact by creating & delivering pertinent analytical insights & presentations 

●     Client Management: undertake analysis for RMS and handle clients' queries.  

●     Technical: acquire knowledge of both RMS solutions by attending requisite trainings 

●     Financial Management: participate in financial discussions with team leader and provide necessary inputs  

●     Serve as primary contact to assigned client contacts on ad-hoc analyses and understand and respond to questions on content, basic data issues/questions, report generation, etc  

●     Assist managers in delivering quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards  

●     Provide "in office" research, administrative and operational support to senior staff. Be directly accountable for work conducted for their nominated clients in terms of analyses, charting, etc. and perform quality checks on all reports for alignment to request, accuracy and correctness 

Qualifications

You’ve dabbled in research and analytics and have the communication skills to translate data into conversation or presentations. You can see the big picture while paying attention to detail. You know what’s happening and you’re ready to influence what’s next. 

Qualifications 

●     2-4 years’ experience in FMCG / Service / Retail industry  

●     Experience in working in an analytical capacity  

●     Strong numerical confidence and ability to translate numbers into clear insights and recommendations 

●     A team player, capable of working in a team environment and sharing responsibilities with other team members 

●     Effective communication skills  

●     Strong Client Focus and Proactiveness  

●     Strong command on Microsoft Excel and Power Point  

●     Working knowledge of research techniques and methodologies  

●     Knowledge of Nielsen Retail Audit 

Additional Information

About NielsenIQ 

NielsenIQ is a global measurement and data analytics company that provides the most complete and trusted view available of consumers and markets worldwide. We provide consumer packaged goods manufacturers/fast-moving consumer goods and retailers with accurate, actionable information and insights and a complete picture of the complex and changing marketplace that companies need to innovate and grow. Our approach marries proprietary NielsenIQ data with other data sources to help clients around the world understand what’s happening now, what’s happening next, and how to best act on this knowledge.  We like to be in the middle of the action. That’s why you can find us at work in over 90 countries, covering more than 90% of the world’s population. For more information, visit