Senior Fractional IT Manager at Reflex Solutions

The key purpose of the job is to collaborate in the development and communication of ICT Strategy for key customers with a focus on C-Level engagements. The Senior Fractional CIO is seen as a member of the senior management team and will provide day-to-day leadership within the Enterprise Business Unit and other departments to ensure excellent strategic leadership towards our clients and contributing to our key purpose of creating opportunity for our customers, our people and our country.

The Senior FCIO will provide senior-level guidance and strategic advice to the selected Customers in all matters related to information and communications technology (ICT) and digital transformation. The FCIO will work closely with key stakeholders to assess, evaluate and make recommendations for IT strategies that support the organisation's goals and objectives.

To be successful in this role, you should have excellent leadership, organisational, design, and communication skills with hands-on experience and a strong understanding of ICT Strategy, Business Strategy, Risk Management, Relationship Management, Business Leadership, and ICT Technologies. Ultimately, you will ensure that all aspects of our Customer expectations are met.

Key Responsibilities

Customer Relationship Management (Innovation, Growth, Customer Experience)

• Provide expert advice and recommendations on the development and implementation of a comprehensive IT strategy for high value Customers.
• Offer thought leadership on the latest digital technologies and their potential applications for high value Customers.
• Advise on the management of all IT systems and infrastructure, including hardware, software, networks, and data centres.
• Ensure the security and privacy of sensitive data and intellectual property is considered in all IT recommendations.
• Provide guidance on the development and implementation of technology-enabled business processes and systems.
• Manage relationships with key stakeholders, including business leaders, vendors, and partners.
• Stay up to date on industry trends and developments and provide insight on their potential impact on the organization.
• Provide strategic direction and guidance on IT budget allocation and resource allocation
• Communicate complex technical concepts in a clear and concise manner to non-technical stakeholders.

Internal Leadership (Innovation, Growth, Customer Experience)

• Drive and lead a successful and power FCIO team with the vision they are experts towards understanding and meeting key business objectives through means of technology.
• Provide guidance to FCIOs to ensure all customer ICT Strategies and relationship management are done at the highest standards.
• Provide guidance to FCIOs regarding account allocations, compliance and strategy documentation templates and Customer engagement practices.

Stability and Capacity Management (Customer Satisfaction)

• Provide timeous and accurate reporting of staffing risk, compliance, governance, and FCIO team capacity to EXCO.
• Assess the performance of FCIO team, by means of statistical metrics, make recommendations that will add value to Reflex’s strategic objectives.
• Identify Risks and Service Improvement opportunities and communicate these to EXCO.

Operational Best Practices (Customer Experience, Staff Satisfaction)

• Facilitate training programs for staff throughout the organization to enhance their skills and improve their job knowledge, in the interest of staff development, growth and succession planning. Understand the approach required to influence and motivate technical resources to deliver technically sound services – motivation and mentoring.
• Oversees and coordinates the activities of FCIOs. Provide Senior FCIO support and high-level relationship management expertise to customers.
• Maintain an up-to-date knowledge of relevant technical policies, procedures, SOPs, Knowledgebases, etc. Maintain knowledge of new technologies across the ICT landscape and how these technologies can benefit customers.
• Contribute to the development of medium- and long-term strategies for the FCIO function.

Minimum Requirements

• Bachelor's degree in Computer Science, Information Systems, Business Administration or a related field
• Minimum of 10 years of experience in IT and digital transformation, including a track record of successfully leading IT initiatives
• 10+ years of experience working as a key accounts manager or technical accounts manager dealing with C-Level staff.
• Proven experience as a CIO or similar senior-level IT leadership role
• Strong knowledge of current and emerging technologies and their potential applications
• Excellent leadership, management, and interpersonal skills
• Ability to think strategically and translate business needs into technology solutions
• Excellent project management and organizational skills
• Strong communication and presentation skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
• ITIL, Agile SCRUM, KANBAN, PMBOK, Business Analysis, Enterprise Architecture (Advantage)