Senior ICT Support Technician ICT Department at Nelson Mandela University

CORE PURPOSE OF JOB

• To coordinate and supervise ICT support service delivery on a specific campus.
• To provide timeous PC/Network based solutions for customer’s hardware, software and network problems and errors and advise and assist them in the implementation and use of equipment and software.

KEY PERFORMANCE AREAS

• To perform campus coordinator responsibilities and manage the EUS technicians.
• To render PC software, hardware and network support for staff members.
• To render PC software, hardware and network support in computer laboratories.
• To arrange warranty/repairs with suppliers, manage stock and 5 year PC rollouts.
• Provide advisory services to customers.
• To coordinate and supervise the day to day ICT responsibilities of the campus.
• To provide support for end users PC Software, hardware and network requirements.
• To provide support for the computer laboratories PC software, hardware and network requirements.
• To liaise with supplier’s on warranty and repair issues.
• To provide System Engineer administration.
• To advise and assist end users in the basic use of the NMMU’s internal network and standard applications.
• To advise end users on their specific hardware and software needs.
• To advise end users on what software and hardware meets NMMU standards.
• To move ICT related equipment and consumables between user locations

CORE COMPETENCIES

• Possess good knowledge of the ICT, institutional and lab polices and procedures.
• Possess good knowledge of current trends, legislation and acts in Information Technology.
• Possess an in depth knowledge of computer software and hardware, as well as a good working knowledge of network infrastructure and server environment.
• Possess strong IT technical and Server Administration skills.
• Has confidence in her/his ability as well as willing to listen/consider other inputs.
• Possess good problem solving skills.
• Be capable of working under pressure and without supervision.
• Possess good interpersonal and communication skills.
• Have good leadership skills, as well as being capable of functioning effectively as part of a team.
• Be focused on the needs of the campuses ICT clients

REQUIREMENTS

• Relevant minimum M+4 qualifications (National Diploma in IT or Degree in IT field).
• 3-5 Years relevant and / or working experience.
• Relevant management experience will be advantage.