Senior Interaction Designer at MultiChoice

Purpose of the Position:

• To design UX solutions using User Centered Design techniques, catering for user and business needs.
• To design interaction models that enhance user satisfaction by improving the usability, accessibility, and pleasure provided in the interaction between the user and the product,
• To make sure that digital applications work and function as expected in the hands of the user.
• To engineer near real, functional prototypes that allow for the interrogation of interaction and fine interaction.
• To test, measure and improve the user experience of digital products and services.

Key Performance Objectives

Tasks

 Consulting

• Design UX solutions using User Centered Design techniques.
• Research market, users and competitors, conduct analysis, collaborate with key stakeholders and run workshops to understand challenges.
• Base UX solutions on data/evidence, catering for business and user need.
• Produce task flows and wireframes and map user stories and scenarios to user journeys.
• Design interaction models for Web, Lean Back and Mobile experiences.
• Improve the usability, accessibility, and pleasure provided in the interaction between the user and the product.
• Make sure that digital applications work and function as expected in the hands of the user.
• Design fine interactions for user interfaces.
• Define how interactions happen and unfold, including: Loading, transitions, animations, states, moments, timing, interface affordance, input methods and commands, accessibility.

Conduct heuristic evaluations on Connected Video interfaces to:

•       Find usability problems in the user interface (UI) design
•       Identify areas for interaction improvement.

Engineer high definition prototypes that allow for the interrogation of near real flow, interaction and fine interaction.
Conduct tests with users to measure the quality of interaction design across platforms. Use various methods including usability testing and eye tracking studies.
Conduct tests at scale to determine effectiveness of interaction designs using UX metric data analysis.
Interpret the results of these studies, turning them into actionable recommendations.
Work on multiple projects at one time, using strong communication skills to manage time and expectations appropriately.
 

Stakeholder Management

• Provide proposals and present results from usability tests and other user research to project teams.
• Monitor statistics and analytics (such as Google Analytics) across sites with an aim of obtaining a better understanding of user behaviour and improving user journeys.
• Actively work on improving user experience and engagement across all our sites and products.
• Collaborate with teams and stakeholders to communicate UX direction and refine user interfaces.
• Participate in team activities and team planning with the aim of improving team skills, awareness and quality of work.
• Evangelise good user experience, demonstrating measureable value to other team-members and stakeholders, and encouraging a culture of UX.
• Foster a healthy tension between stakeholders, encouraging discussions that take into account business needs, user needs, and what is possible.

Qualifications

• A Bachelors degree in Digital Design, Information Technology, 5 - 8 years UX design experience.
• HFI CUA beneficial. Digital design experience beneficial.
   

Experience

• 5 – 8 years UX design experience.
• A solid grounding in designing experiences for TV, VOD and digital interfaces with proven track record.
• Experience leading UX design and visual design projects.
• Expert understanding of usability heuristics and UX design principles.
• Fundamental understanding of gestalt design principals.
• Strong technical markup ability and experience in building user interfaces for web, mobile and lean back.
• Detailed knowledge of IOS and Android Mobile UI guidelines, W3C web, and Lean Back UI standards.
• Experience in applying User Centered Design to solve complex problems.
• Ability to demonstrate concrete knowledge of user experience concepts that inform decision making within your portfolio.
• A demonstrated background in improving user flows and customer engagement.
• Understanding of, and experience with a wide array of testing techniques, including direct user testing, focus groups, card-sorting, tree-testing, etc.
• Experience in creating user testing scripts and leading testing sessions.
• Ability to understand business requirements and provide UX solutions that work within the technical boundaries.
• Experience in designing medium to large software systems within environmental constraints.
• Experience in presenting and articulating UX solutions to peers, executives and customers.
• Mastery of prototyping tools such as ProtoPie, Axure, Figma, Sketch, Framer.
• Ability to create complex front-end prototypes using web based technologies.
• Experience creating UX/Product specifications and presentations.
• Experience working with Agile processes.
   

Technical Competencies (List the key technical competencies)

• UX design
• UI design
• Research + testing
• Market awareness
• Concept presentation
• Communication and negotiation
• Assertiveness
• User empathy
   

Behavioral Competencies (List the key behavioral competencies)

• Relationship Building
• Decision Making
• Critical Appraisal
• Analytical Thinking
• Persuading & Influence
• Perseverance, good work ethic and initiative.