Senior Internal Sales Administrator at JenRecruitment

Job Description

• An established national and international manufacturing company is seeking a highly organised and detail-oriented Internal Sales Administrator to join their Johannesburg branch.
• This role is suited to a proactive and customer-focused individual who is comfortable managing the full internal sales administration process, coordinating customer orders, supporting external sales representatives, and ensuring exceptional client service within a fast-paced manufacturing environment.

Minimum Requirements

• Minimum 2–5 years’ experience in internal sales, sales support, or sales administration
• Strong administrative and order processing experience
• Excellent communication and customer service skills
• Strong organisational and multitasking ability
• High attention to detail and accuracy
• Ability to work well under pressure
• Computer literate
• Matric essential
• Diploma or certificate advantageous

Key Responsibilities

• Receive, process, and manage customer orders via phone and email
• Prepare and send quotations within required turnaround times
• Process invoicing accurately
• Support external sales representatives and account managers administratively
• Handle customer enquiries and maintain strong client relationships
• Act as the main internal contact for order status, stock availability, and lead times
• Coordinate with warehouse and logistics teams regarding deliveries and urgent orders
• Resolve customer and delivery-related issues professionally
• Assist with upselling and customer support functions
• Provide backup support to repairs and rental administration when required

Key Competencies

• Strong customer service orientation
• Excellent communication and telephone etiquette
• High level of accuracy and attention to detail
• Strong problem-solving ability
• Deadline driven and process orientated
• Ability to multitask effectively
• Strong teamwork and coordination skills