Senior IT Field Engineer at Ntice Sourcing Solutions

Duties and Responsibilities:

• Resolve incidents on-site and remotely
• Load, Setup and Customize software/hardware and install PC's, Printers, and peripherals
• Hardware & Software fault diagnoses and problem solving on PC's Printers and peripherals
• Fault diagnosis and problem solving on LAN (Ethernet)
• Load, setup and provide administrative support on Windows 7, Windows 8, Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
• Have a basic understanding of VoIP and SIP
• Roll out Hardware and Software
• Participate in Customer IT projects
• Adhere to internal Administration & Operational processes
• Provide accurate and comprehensive Ticket Notes
• Ensure documentation is produced and updated as required
• Participate as part of a team and individually
• Available to work after-hours if required

Minimum Qualifications:

• Matriculation (Compulsory)
• MCSE or equivalent diploma (Compulsory) MCP (Advantage)
• A+ and N+ (Advantage)
• Valid Driver's License and Own Reliable Transport (Compulsory)

Minimum Experience:

• 8 Years' Experience in the IT industry. (Desktop & Server Support, PBX Support)
• Desktop Hardware, Software (Microsoft Products) and Windows operating systems. Peripheral installations and fault diagnosis
• Windows 7, Windows 8, Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
• Knowledge of LAN cabling and topology (Ethernet)
• Solid work experience as a Desktop / Server & LAN field technician
• Understanding of SIP and VOIP
• Experience with hardware/software PBX's (3CX Beneficial)
• Experience in providing site documentation (drawing, site layout, cabinet layout, etc.)
• CRM/PSA/ticketing system is beneficial

Requirements:

• South African Citizen
• Fully bilingual
• Presentable with strong people skills.
• Contactable references.
• No criminal record and clean credit check.
• Must be well organised, have good oral and written communication skills, leadership skills and a commitment to customer service.
• Self-motivated with the ability to work with minimal direction.
• Ability to handle confidential matters, set priorities, work well under pressure with attention to detail