Senior IT Manager at Faircape Group

Job Description

• The Faircape Group constitutes a group of companies with interests in a number of activities including Healthcare, Retirement Holdings, Telecommunications, Utility Management, infrastructure installation, Property Management and related activities.
• Faircom, part of the Faircape Group, is a leading Internet Service Provider (ISP) and Fibre Network Operator (FNO) that connects you to the Internet through high-speed & uncapped fibre solutions, wireless fibre packages and VoIP connections.  We work with leading underlying infrastructure providers (including our own) which boasts a connection to the various Data Centres both locally and Internationally.
• We are looking for a strong technical professional to join our dynamic company and provide the vision and roadmap for our IT division.  
• The Senior IT Manager will drive continuous improvement and be responsible for overseeing our technology infrastructures and operations.  The successful candidate will also be responsible for ensuring the ISP’s network is performing, resilient and expanding market share . 

Duties will include but are not limited to the following:

Staff Management: 

• Overall management of the IT Department 
• Manage the following staff complement:
• 4 Cabling Technicians
• 1 ISP Support Technician
• 2 Desktop Support Technicians
• Schedule technicians for installations and site visits 
• Provide guidance and task assignment to staff 
• Identify training needs, motivate and uplift staff 
• Draft, review and implement IT policies and procedures for the organisation
• Ensure that staff adhere to standard operating procedures

Support 

• Google Suite Management and administration of the components thereof
• Support and upkeep of company websites
• Network health and upgrades, support and changes
• Upkeep of VOIP platform
• Ensure that all backups work optimally
• Ensuring the company’s IT equipment (PC’s, laptops, phones, WIFI) is up to date and functioning
• Maintain organisation’s effectiveness and efficiency by defining, delivering, and supporting strategic plans

Projects

• Planning, implementing & expanding the network
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, migrations and outages
• New fibre rollouts, planning, budgeting, ordering, configuring
• Customer base growth
• Integration with other business units

Maintenance 

• Identify and plan network changes and upgrades
• Troubleshoot hardware and software issues related to internal IT
• Ongoing maintenance of systems and networks to support the group and both commercial and residential clients
• Ensure scheduled changes are completed 
• Upkeeping Google Suite cleanups and ongoing maintenance
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure

MMR / Node Rooms:

• Manage all data rooms and node rooms by ensuring that the team documents all equipment in each room and follows maintenance procedures so that all equipment is correctly maintained, labelled and managed to the standard required for a first-tier network provider(TIA/EIA-568-B)
• Manage new ISP builds
• Regular reporting on the status of infrastructure health 
• Identifying and planning upgrades of network infrastructure and implementation thereof
• Ensure that scheduled changes take place and are completed 
• Investigate new infrastructure hardware on an ongoing basis that could improve both the company or customers and provide reporting

Business Unit Support 

• Manage network equipment stock levels and ensure that stock levels are sufficient for the business unit to perform both customer installations or infrastructure upgrades or repairs.
• Analyse business needs presented by users and recommend technical solutions with completion timeline

Wireless and Last Mile Installations:

• Management of last mile fibre installations
• Project management of fibre projects
• New build design, installations and commissioning

Qualifications

• Bachelor's degree in Information Technology or equivalent
• Mikrotik Qualification beneficial 
• Wireless Certificate beneficial

Experience and knowledge

• Proven work experience in a similar role
• ISP or telecommunications background, management and good understanding of Wireless High-Sites and Fibre Node rooms
• Project management experience is advantageous 

Skills and attributes

• Excellent communication skills (verbal and written)
• Proven organisational and administration skills
• Customer service orientated - ensuring corporate and residential customers are happy
• Ability to manage multiple projects simultaneously 
• Leadership skills
• Deadline driven
• Results oriented, high energy, self-motivated
• Ability to convey technical knowledge, liaise with providers and deal with issues proactively

Specific requirements

• Must have a valid drivers licence and reliable vehicle
• Clear health record
• Clear criminal record
• Clear credit record
• Contactable references