Senior IT Warehouse Coordinator - Bloemfontein at The Shoprite Group of Companies

Purpose of the Job

The purpose of the ITFS Warehouse Coordinator is to provide efficient administrative support in coordinating the delivery, reception, maintenance, repair, or replacement of IT equipment, as well as executing admin-related query support for IT warehouse operations and producing monthly stock take records. This role closely co-operates with IT maintenance suppliers, whilst applying extensive knowledge in the reconciliation of hardware repair and replacement and the billing thereof to enable efficient IT warehouse services to the stores. The role helps to manage the flow of IT equipment and stock, ensuring efficient and accurate processing, organizing, and safe storing of inventory, including the physical handling of IT equipment from Receiving Bay through to warehousing and dispatch. This role interacts with relevant warehouse systems and processes for logistics and stock management to effectively capture continuous updates regarding IT equipment. The ITFS Warehouse Coordinator will assist with screening current INCs and REQs in the call management system and assign these tasks to the relevant owners. The role will also assist with first-line checks and set up appointments with end-users. The role will also be required to request quotes from cabling vendors and submit them to FSM/TL. The ITFS Warehouse Coordinator will also assist with Pool Cars, Tools, and Equipment checks assigned to the FSEs. The role will collect and submit fuel slips and fines to the FSM/TL.

Roles outcomes:

• Logistics
• Physical offloading, processing, packaging, and dispatch of IT equipment according to agreed standards and timelines. 
• Taking inventories of stock and products, ensuring that they are safely and properly stored. 
• Execute correct stock selection as requested on the issues documentation and packing stock according to the agreed layout. 
• Scheduling of stock provisioning to the staging area for imaging. 
• Assist with shipping equipment, packing, labeling, and palletizing during peak times. 
• Maintain turnaround of secondhand or returned equipment with the provisioning officer, label and catalog returned equipment. 
• Execute basic tests and refurbishments on equipment to properly separate and allocate usable equipment from e-waste and prepare e-waste donations to CSI. 
• Execute good housekeeping of work area and maintenance of the warehouse aisles and shelves as per safety and load requirements ensuring. 
• Perform proper stock handling in equipment maintenance, packing material stock holding, and PPE maintenance. 
• Ensure stock rotation on stock issued. 
• Complete monthly stock take counts.
• Capture receiving delivery documentation on SAP when requested by receiving, and track stock movements on the main warehouse stock system. 
• Provide stock counts for cyclic and regular stock takes. 
• Update and capture the stock dispatch sheet and various project stock sheets with stock quantities, SOH, stock issued, and stock received. 
• Update secondhand stock sales and donations dispatch system. 
• Update receiving sheet with e-waste and reusable equipment received in warehouse 2.

Reporting

• Participate in weekly and monthly stock takes. 
• Provide special stock counts to specific projects as requested.

Qualifications

• Matric/ Grade 12 - essential
• A+ certification - preferred

Experience

• +2 years experience in a warehouse administration, or similar role with good knowledge and experience of receiving, issuing, and dispatching stock, and managing communications between freight companies and warehouse customers with proven experience within warehouse operations picking, packing, and scanning orders – (essential).
• Experience working with data entry software (e.g., SAP) – (preferred)
• Experience in an IT warehousing environment – (preferred).

Knowledge and Skills

• Knowledge of warehouse operations and processes and inventory management – (essential). 
• Proficiency in MS office 365 with a foundational knowledge of Excel – (essential). 
• Driver’s license (essential)