Job Opportunities at The Shoprite Group of Companies

Purpose of the Job

• The responsibility of the Technical Lead is to lead the IT Enterprise Monitoring and Event Management systems team in delivering technical support and systems engineering solutions within a range of IT Enterprise Monitoring and Event Management systems in order to maintain high-performing software systems for a large systems infrastructure, high volume user and consumption of team services. This role leverages advanced system engineering knowledge and expertise to provide technical leadership, team coaching, and mentorship to a team of systems engineers, and ensure high-quality systems engineering and administration practice and performance, whilst driving efficient technical support, systems improvement, documentation, and recommendations of technical solutions

Job Objectives

Systems Engineering and Administration Technical Leadership

• Provide technical leadership in the overall execution of system engineering and administration activities within the team such as troubleshooting, quality assurance, configuration, integration, maintenance, deployment, etc., including defining, developing, documenting, implementing, and/or optimizing technical processes, standards, and best practices.
• Drive overall team efficiency in providing technical support (problem analysis and resolution) services, system administration of Event and Alarm Management Systems and applicable IT Enterprise Monitoring toolset (I.e., CA Spectrum, Network Performance Monitor, Network Flow Analyzer, Logic Monitor, etc.), and ensure team adherence to SLA timelines.
• Drive overall system efficiency and availability, fit-for-purpose solutions, technological maturity, and advancement, including the resolution of problems issues within the applicable systems, in conjunction with relevant IT and business stakeholders and external technology partners where necessary.

Team Leadership

• Lead, coach, and mentor the Enterprise Monitoring and Event Management team to ensure high competence and delivery of individual and team output, removing impediments and ensuring the team is motivated to achieve individual and collective objectives.
• Drive overall team maturity and adequately resourcing to efficiently deliver tasks, identifying and encouraging areas for growth and/or improvement.
• Maintain high standards of application support by establishing good practice and cohesiveness.
• Initiate or participate in the team capacity planning, staff requisition, and recruitment processes, including the new team member onboarding and stakeholder engagements.
• Partner with the Team Manager and internal People Partner (HR) teams to manage team performance, driving training and knowledge sharing for and within the team.

Accurately represent the business units’ needs to the project/program team:

• Validate the requirements and deliverables that describe the products and/or services that the project/program will produce.
• Guide other professionals on the project/program to ensure the content is accurate.
• Present improvement ideas, analyse requests for change,  draft and update system design documentation, understand and implement approved system change requests under change guidance, interface with users, support testing, and provide demos of the changes incorporated.
• Assist in the creation\updating of Enterprise Systems Monitoring Tools documentation.
• Guide the design and implementation of the collaboration and learning activities, including on-the-job coaching, workshops, and training.

Resolve issues relevant to project/program deliverables within their area of expertise:

• Understand requisite knowledge that underlies effective decision-making and is able to describe where anomalies or flaws may occur in the decision-making for the area of expertise.
• Ability to coordinate across teams, working closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues.
• Define and maintain IT’s component, capacity, and application performance monitoring and reporting strategy (processes, tools, & templates); develop enhanced reporting capabilities through standardisation and automation.
• Analyse and recommend performance improvements for enterprise, capacity, availability, and performance monitoring.
• Recommend ideas to streamline operations, improve operations and create processes to proactively determine potential issues.

Vendor Management:

• Liaise and Manage 3rd party vendors to perform installations, upgrades, or resolve logged incidents.
• Ensure the vendors comply with Shoprite standards and best practices.
• Ensure the vendor provides relative feedback to queries or requests as per the agreed SLA.
• Manage the relationships with relevant suppliers to ensure delivery of work requests.
• IT Enterprise Monitoring (Business Activity Monitoring; Capacity Monitoring; Application Performance Monitoring):
• In-depth knowledge of monitoring industry standards and infrastructures and working knowledge of other system components and how they interact.
• Manages internal customer requirements, initiatives, and requests.
• Validates project deliverables, and defines hardware and software requirements for new business initiatives.
• Focuses on the design, implementation, support, and maintenance of large appliances and monitors systems status to ensure operational readiness and complete monitoring of all environments and layers.
• Configures highly available, scalable, secure monitoring infrastructures and modifies settings to ensure proper functionality.

Qualifications

• Degree/Diploma in IT, Information Systems, Systems Support, or related field - (essential).
• ITIL foundation certification or demonstrable experience in ITIL practice – (preferred).
• Project Management Foundation Certification - (desired).
• Industry Certification: Logic Monitor, Splunk, AppDynamics, Solarwinds, Datadog, SAP, Dynatrace, Oracle or related (Desired)

Experience

• +2 years experience in a team leadership capacity or similar with demonstrable experience leading and efficiently managing a team delivery of a high-performing and large enterprise monitoring and event management infrastructure system - (essential).
• Solid experience with specific exposure to mentoring and coaching a team, providing technical leadership, and driving high performance within the context of systems engineering- (essential).
• Strong systems, process, and incidents documentation experience - (essential).
• Knowledge and Skills
• Strong knowledge of enterprise systems monitoring and event management system engineering and administration, including relevant tools - (Essential).
• Solid technical knowledge of systemic problem analysis and resolution practice within IT operations - (essential).
• Well-rounded knowledge of broader IT operations (I.e., networking, system integration, end-user management, IT asset management, etc.) - (essential).
• Solid working knowledge of IT Service Management systems (BMC Helix, JIRA, Remedy, etc.) - (essential).
• Knowledge and experience in API integration - (highly beneficial).

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Purpose of the Job

The purpose of the ITFS Warehouse Coordinator is to provide efficient administrative support in coordinating the delivery, reception, maintenance, repair, or replacement of IT equipment, as well as executing admin-related query support for IT warehouse operations and producing monthly stock take records. This role closely co-operates with IT maintenance suppliers, whilst applying extensive knowledge in the reconciliation of hardware repair and replacement and the billing thereof to enable efficient IT warehouse services to the stores. The role helps to manage the flow of IT equipment and stock, ensuring efficient and accurate processing, organizing, and safe storing of inventory, including the physical handling of IT equipment from Receiving Bay through to warehousing and dispatch. This role interacts with relevant warehouse systems and processes for logistics and stock management to effectively capture continuous updates regarding IT equipment. The ITFS Warehouse Coordinator will assist with screening current INCs and REQs in the call management system and assign these tasks to the relevant owners. The role will also assist with first-line checks and set up appointments with end-users. The role will also be required to request quotes from cabling vendors and submit them to FSM/TL. The ITFS Warehouse Coordinator will also assist with Pool Cars, Tools, and Equipment checks assigned to the FSEs. The role will collect and submit fuel slips and fines to the FSM/TL.

Roles outcomes:

• Logistics
• Physical offloading, processing, packaging, and dispatch of IT equipment according to agreed standards and timelines. 
• Taking inventories of stock and products, ensuring that they are safely and properly stored. 
• Execute correct stock selection as requested on the issues documentation and packing stock according to the agreed layout. 
• Scheduling of stock provisioning to the staging area for imaging. 
• Assist with shipping equipment, packing, labeling, and palletizing during peak times. 
• Maintain turnaround of secondhand or returned equipment with the provisioning officer, label and catalog returned equipment. 
• Execute basic tests and refurbishments on equipment to properly separate and allocate usable equipment from e-waste and prepare e-waste donations to CSI. 
• Execute good housekeeping of work area and maintenance of the warehouse aisles and shelves as per safety and load requirements ensuring. 
• Perform proper stock handling in equipment maintenance, packing material stock holding, and PPE maintenance. 
• Ensure stock rotation on stock issued. 
• Complete monthly stock take counts.
• Capture receiving delivery documentation on SAP when requested by receiving, and track stock movements on the main warehouse stock system. 
• Provide stock counts for cyclic and regular stock takes. 
• Update and capture the stock dispatch sheet and various project stock sheets with stock quantities, SOH, stock issued, and stock received. 
• Update secondhand stock sales and donations dispatch system. 
• Update receiving sheet with e-waste and reusable equipment received in warehouse 2.

Reporting

• Participate in weekly and monthly stock takes. 
• Provide special stock counts to specific projects as requested.

Qualifications

• Matric/ Grade 12 - essential
• A+ certification - preferred

Experience

• +2 years experience in a warehouse administration, or similar role with good knowledge and experience of receiving, issuing, and dispatching stock, and managing communications between freight companies and warehouse customers with proven experience within warehouse operations picking, packing, and scanning orders – (essential).
• Experience working with data entry software (e.g., SAP) – (preferred)
• Experience in an IT warehousing environment – (preferred).

Knowledge and Skills

• Knowledge of warehouse operations and processes and inventory management – (essential). 
• Proficiency in MS office 365 with a foundational knowledge of Excel – (essential). 
• Driver’s license (essential)

go to method of application »

Purpose of the Job

The purpose of the ITFS Warehouse Coordinator is to provide efficient administrative support in coordinating the delivery, reception, maintenance, repair, or replacement of IT equipment, as well as executing admin-related query support for IT warehouse operations and producing monthly stock take records. This role closely co-operates with IT maintenance suppliers, whilst applying extensive knowledge in the reconciliation of hardware repair and replacement and the billing thereof to enable efficient IT warehouse services to the stores. The role helps to manage the flow of IT equipment and stock, ensuring efficient and accurate processing, organizing, and safe storing of inventory, including the physical handling of IT equipment from Receiving Bay through to warehousing and dispatch. This role interacts with relevant warehouse systems and processes for logistics and stock management to effectively capture continuous updates regarding IT equipment. The ITFS Warehouse Coordinator will assist with screening current INCs and REQs in the call management system and assign these tasks to the relevant owners. The role will also assist with first-line checks and set up appointments with end-users. The role will also be required to request quotes from cabling vendors and submit them to FSM/TL. The ITFS Warehouse Coordinator will also assist with Pool Cars, Tools, and Equipment checks assigned to the FSEs. The role will collect and submit fuel slips and fines to the FSM/TL.

Roles outcomes:

• Logistics
• Physical offloading, processing, packaging, and dispatch of IT equipment according to agreed standards and timelines. 
• Taking inventories of stock and products, ensuring that they are safely and properly stored. 
• Execute correct stock selection as requested on the issues documentation and packing stock according to the agreed layout. 
• Scheduling of stock provisioning to the staging area for imaging. 
• Assist with shipping equipment, packing, labeling, and palletizing during peak times. 
• Maintain turnaround of secondhand or returned equipment with the provisioning officer, label and catalog returned equipment. 
• Execute basic tests and refurbishments on equipment to properly separate and allocate usable equipment from e-waste and prepare e-waste donations to CSI. 
• Execute good housekeeping of work area and maintenance of the warehouse aisles and shelves as per safety and load requirements ensuring. 
• Perform proper stock handling in equipment maintenance, packing material stock holding, and PPE maintenance. 
• Ensure stock rotation on stock issued. 
• Complete monthly stock take counts.
• Capture receiving delivery documentation on SAP when requested by receiving, and track stock movements on the main warehouse stock system. 
• Provide stock counts for cyclic and regular stock takes. 
• Update and capture the stock dispatch sheet and various project stock sheets with stock quantities, SOH, stock issued, and stock received. 
• Update secondhand stock sales and donations dispatch system. 
• Update receiving sheet with e-waste and reusable equipment received in warehouse 2.

Reporting

• Participate in weekly and monthly stock takes. 
• Provide special stock counts to specific projects as requested.

Qualifications

• Matric/ Grade 12 - essential
• A+ certification - preferred

Experience

• +2 years experience in a warehouse administration, or similar role with good knowledge and experience of receiving, issuing, and dispatching stock, and managing communications between freight companies and warehouse customers with proven experience within warehouse operations picking, packing, and scanning orders – (essential).
• Experience working with data entry software (e.g., SAP) – (preferred)
• Experience in an IT warehousing environment – (preferred).

Knowledge and Skills

• Knowledge of warehouse operations and processes and inventory management – (essential). 
• Proficiency in MS office 365 with a foundational knowledge of Excel – (essential). 
• Driver’s license (essential)