Senior ITSM Change Manager at EOH Human Capital Solution

The Role

Are you a seasoned IT professional with a passion for change management? We're looking for a Senior Change Manager with a proven track record in IT Service Management (ITSM) to oversee our change processes and drive continuous improvement. In this role, you'll have the opportunity to leverage your expertise in implementing and optimizing ITSM frameworks such as ITIL (Information Technology Infrastructure Library) to ensure the successful delivery of IT services.

Skills and Experience

What you’ll do:

• Develop and implement comprehensive change management strategies and processes aligned with ITSM best practices, with a focus on minimizing disruption and maximizing efficiency.
• Lead and facilitate change management activities across the organization, including assessing change impacts, identifying stakeholders, and developing communication and training plans.
• Collaborate closely with cross-functional teams, including IT operations, development, project management, and business stakeholders, to ensure effective coordination and alignment of change initiatives.
• Provide guidance and support to project teams and stakeholders in implementing changes, including assessing change readiness, identifying potential roadblocks, and developing mitigation strategies.
• Monitor and measure the effectiveness of change management processes, analyzing metrics and KPIs to identify areas for improvement and implementing continuous improvement initiatives.
• Serve as a subject matter expert on change management principles and practices, providing training and mentorship to team members and fostering a culture of change readiness and adaptability.
• Stay abreast of industry trends and best practices in ITSM and change management, leveraging insights to enhance organizational capabilities and drive innovation.

Your Expertise: 

• Proven experience (8+ years) in a senior change management role within a complex IT environment, with a strong understanding of ITSM frameworks and methodologies.
• Demonstrated expertise in designing and implementing change management processes and procedures, including change impact assessment, stakeholder analysis, communication planning, and training strategies.
• Excellent communication and interpersonal skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
• Strong analytical and problem-solving abilities, with a focus on data-driven decision-making and continuous improvement.
• Experience leading cross-functional teams and managing complex change initiatives from inception to implementation.
• Proficiency in ITSM tools and platforms (e.g., ServiceNow, BMC Remedy) and familiarity with project management methodologies (e.g., Agile, Waterfall).
• Self-motivated and proactive with a strong commitment to delivering high-quality results in a dynamic and fast-paced environment.

Qualifications Required:

• Bachelor's degree in IT, Computer Science, Business Administration, or related field; advanced degree or relevant certifications (e.g., ITIL Expert, Change Management Practitioner).