Datacentrix is an ICT solutions provider that uses leading solutions to deliver sustainable value to corporate and public sector organisations. We strategically partner with our customers, equipping them with valuable insight and helping them to align their technology undertakings with their business strategy.
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Datacentrix is looking for a Senior Ivanti Heat Administrator with at-least 5+ years of experience. The candidates must be ITSM certified and will be responsible for the provision of day-to-day Heat administration and support in a large corporation with a multiple Heat environment, including resolution of Heat problems, data backup and restore, and the production of Heat performance statistics. Includes the installation, configuration, upgrade, administration, and monitoring of Heat Modules and associated software products, in support of operational systems and the development environment. Ensures data integrity across multiple modules and ensures consistent data structure, data recovery, maintenance, data integrity, and space requirements for physical database are met through implementation of policies, procedures, and standards relating to database management. Able to interrogate databases using an appropriate programming/query language.
Required Qualifications:
Matric & relevant Degree/Diploma in IT
ITSM Certificate
MCSA / MSCE – Solutions Associate / Expert
Responsibilities:
Operational Support:
Analyse options, risk, and impact to business processes and recommendations
Analyse business requirements by conducting information-gathering sessions with clients, analysing the information and prioritizing the requirements to gain understanding of the business needs.
Ensure that all calls are assigned/ reassigned timeously and resolved within Service Target.
Assist 1stLine Support ITSM and relevant departments when required, to get requests/ incidents resolved on time.
Meeting objective and taking responsibility, apply Best Practice and Standards to proceed
Provide governance and stewardship in order to provide direction, focus and set priorities.
Implement ITIL best practices for Service Support and Service Delivery
Maintaining an effective Service Level Management (SLM) process by defining SLA, OLA and UC.
Updating the existing SLA, OLA or UC when required Evaluate and coordinate process enhancements
Grow and Implement Service Request Management. Enable the IT customers to define offered services, publish those services in a service catalogue
Foundation Data
Business Time Segments
Configure Assignments
Data Management tool
Organizational Structure
Product and Operational Catalogues
People Management
Incident Management:
Full Application Administration
Data Management
Incident Templates
Notifications and Milestones
Decision Tree Configurations
Service Level Management:
Service level management Incident Management
Service level management Change Management
Service level management Request Management
Creating service targets for all of the above
Change Management:
Configuring Change Management
Configuring task assignments
Risk Factors
Configuring Task Management System
Setting application preferences and options
Configuring approvals
Configuring Release Management
Change Templates
Service Request Management:
Set up the framework for Service Request Management Module
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