Senior Key Account Manager - Midrand at Vodafone Global Enterprise

Role purpose:

• They run the end-to-end Key Account Management of key business partners within the CBU Sales Channels.

Your responsibilities will include:

Sales Planning and Execution

• Develop and implement the sales plan for respective channels aligned to the business strategy.
• Deliver sales presentations and proposals to executive levels and boards of directors.

Revenue and Margin Growth

• Develop and implement plans to increase net sales revenue across both prepaid and contract across relevant channels.
• Ensure margin growth by managing discounts, tariffs, and product/channel/segment mix.

Channel Partner Management

• Identify and propose new channel partners
• Manage and support existing channel partners.
• Oversight on channel partner operations, marketing & projects to ensure business models are profitable and in accordance with Vodacom standards.
• Assist with product knowledge and developing business acumen of Channel Partner.

Reporting and Feedback

• Accurate and timeous reporting with attention to detail and inclusive feedback of performance against targets.
• Monitor and track trends on BI report and dashboards and provide feedback and insights
• Manage and update P&L reporting per channel to ensure profitability and mitigate risks
• Manage the end-to-end tracking and reporting on Product forecasting, Product updates, order fulfilment and operational issues
• Proficiency in Excel & PowerPoint

Stakeholder and Relationship Management and Customer Service

• Build strong relationships through proactive interaction with customers at all levels.
• Oversee the calling plans of the outsourced Account Managers/Service Managers and CRC teams.
• Ensure a good Customer Experience with all customer interactions.
• Ensure that SLAs with customers are adhered to at all times;
• Internal stakeholder management with various business areas
• Regional relationship management with various regions

The ideal candidate for this role will have:

Must have technical / professional qualifications: 

• Matric
• Degree/ Diploma, with
• At least 3 years’ relevant experience
• OR
• Matric only, then must have
• At least 5 years’ relevant experience

Core competencies, knowledge, and experience:

• 3-5 years’ experience as a Senior Key Account Manager  
• Preferable knowledge in the telecoms arena
• Proven experience in building and maintaining relationships
• Forecasting and Planning is essential 
• Financial and commercial acumen 
• Preferable Project management experience
• Acute attention to detail and meticulous time management skills required