Senior Manager: Client intelligence at Nedbank

Job Purpose

To develop insights and identify opportunities that enable the acquisition of new and growth of existing markets in line with Nedbank Strategic objectives, through quantitative and qualitative analysis and research, enhancing the Nedbank brand and optimising revenue according to business objectives.

Job Responsibilities

• Identifying business opportunities through detailed reports and analysis, which will craft strategies for implementation.

• Provide unbiased analysis, insights, and strategic recommendations to support business planning processes

• Developed trusting / professional internal relationships to smooth the flow of work

• Management and enhancement of the client intelligence tool, providing support to businesses across CIB

• Conduct ongoing analysis of various data sources to derive insights regarding customers activities and performance

• Drive consumer centricity within the organisation

• Developed collaborative relationships with contractors / consultants / suppliers which meet business needs

• Develop analytical dashboards for effective measuring and monitoring using tools such as Power BI

• Provide understandable and actionable reports and insights that feeds into the strategy and business process

• Seeks out alternative/creative ways of meeting an information need, considering new techniques to address business challenges

• Take the lead on developing processes for effective data analysis and reporting

• Develop clear strategies to ensure internal understanding of customer insights

• Consistently ensure work completed to plan

• Delivered project results cost effectively on time and within risk parameters

• Management and development of direct reports to encourage continuous growth, cross-skill/ knowledge transfer and collaboration

• Supported team efforts to achieve transformation goals and established a culture conducive to the achievement of transformation goals

• Improvements to work methods; processes and systems were implemented successfully

• Analysed; researched; developed and implemented innovative ideas and solutions adding value to Nedbank

• Challenge and review the status quo to find ways to improve the analytical processes

• Optimising processes to ensure quicker turnaround/ building capacity to add additional value

• Continuously developed professional knowledge relating to field of expertise

• Identify training courses and career progression for self through input and feedback from management.

• Share knowledge and industry trends with team and stakeholders during formal and informal interaction

Essential Qualifications

• Professional Qualifications/Honour’s Degree

Preferred Qualification

• BCom Hons / B Bus Science (preferred in Maths, Finance or Statistics)

• CFA advantageous

Minimum Experience Level

• Minimum 8-10 years' working experience within the financial markets.

Type of Exposure

• Implementing a strategic plan

• Measuring client satisfaction

• Working with clients to solve client problems

• Investigating and reviewing processes to improve client satisfaction

• Coaching and mentoring others

• Providing constructive feedback to employees

• Communicating job requirements and performance standards to others

• Managing business risks

• Practical financial markets experience

• Communicating on public platforms

Technical / Professional Knowledge

• Financial Accounting Principles

• Governance, Risk and Controls

• Industry trends

• Operations planning

• Principles of project management

• Relevant regulatory knowledge

• Research methodology

• Strategic planning

• Business writing skills

• Technical Analysis

Behavioural Competencies

• Communication

• Continuous Learning

• Customer Focus

• Inspiring others

• Business Acumen

• Delegation and Empowerment

Employment Equity Statement

Preference will be given to underrepresented groups