Senior Manager: Cloud Delivery at MTN

Mission/ Core purpose of the Job

• The Senior Manager: Cloud Delivery is part of the MUNIC Cloud Centre of Excellence team who is responsible for the design, development, implementation, and management of MTN’s Cloud Services business.  The team are focused on delivering all aspects of Cloud from private and public infrastructure to application modernization leveraging cloud native technologies group wide across our operating markets.  The role will lead the implementation of the Cloud Delivery strategy in line with overarching Group Technology goals. The role must ensure effective implementation of the Cloud Delivery strategy by means of providing Technology Architecture directives, solution architecture standardization, structure, business plans and support.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)
The Senior Manager: Cloud Delivery will be accountable to achieve the following objectives:

• Apply and maintain standards, principles, and processes for overall management of Cloud Delivery.
• Provide technical leadership on projects involving Cloud Delivery and provide input into the review of all projects initiated.
• Review key risks, issues, and dependencies relating to Cloud Delivery, and set mitigation actions as required.
• Report on a monthly basis to management relating to progress made within Cloud Delivery and in accordance with the measurement metrics set by Group Technology and the Business.

Architecture and Delivery

• Establish and document the CCOE processes and standards including governance model
• Manage the delivery of cloud initiatives and architecture aligned to the established CCOE standards
• Drive adoption of CCOE governance and processes
• Provide inputs into and review recommendations for continuous improvement of processes and governance
• Conduct reviews of implementation projects, identify issues and determine root cause, and improve processes to prevent recurring issues
• Work with product line leads and architects to develop and oversee Cloud release plans
• Work cross functionally with other BUs to align Cloud activities and deliverables
• Create detailed migration strategy and define migration approaches and processes in line with the CCOE strategy for rollout of each initiative
• Lead the migration team to document migration requirements including project planning, load scheduling and testing
• Develop plans for the rollout in conjunction with the cloud providers and the internal IS teams
• Monitor and prepare progress reports for implementation of the Cloud initiatives

Innovation

• Provide inputs to the CCOE strategy based on new features/innovations released by providers
• Recommend improvements to the strategy based on lessons learnt during implementation

Staff

• People management of CCOE teams providing guidance, and oversight of the initiatives.
• Work closely with IS/PMO leads on schedules and overall deployment support to sites

Vendors

• Manage SLA/OLA with cloud providers and provide inputs to improve contractual terms
• Explore and evaluate new technologies to increase the business value of products and services received

Role Dependencies

• Active support from the General Manager: Cloud Centre of Excellence
• Deep understanding of the MTN business strategy
• Understanding of the OpCo technology, business and regulatory context
• Timely decision making and reporting
• Alignment of OpCo and Group strategy initiatives
• Establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
• Close collaboration with Group Procurement and sourcing counterparts

Job Requirements (Education, Experience and Competencies)
Education:

• Minimum 4-year Academic Degree with Honours (B Eng / BSc Degree Preferred)
• MBA / Masters advantageous
• English, French and Arabic (advantageous)
• Relevant certification/accreditation/membership with professional body as required for role

Experience:

• Minimum 5 years’ Senior Management experience
• Minimum 3 years’ relevant sector/industry/area of specialisation
• Work across diverse cultures and geographies
• Proven track record of business improvement and strategy development
• 5+ years architecting and implementing of any public cloud infrastructure and topologies.
• 5+ years’ experience migrating applications from the enterprise to public cloud providers.
• 10+ years of the overall experience, including a minimum of 5 years of enterprise, full lifecycle in Architecture in the professional IT/Software Development services industry.
• Experience helping development teams build and deploy microservices-based applications in the public cloud with Continuous Integration & Continuous Deployment (CI/CD) tools and processes such as Jenkins.
• Experience with Docker, Kubernetes, and other Container Orchestration and API exposure platforms.
• API experience with APIgee or other API exposure platforms.
• Understanding of Identity and Access Management, user and system authentication methods and certificates, tokens and certificate management.
• Associate or higher-level certification of public cloud providers.
• Proficiency in Infrastructure as a Service, Infrastructure as Code and related concepts on the public cloud.
• Understanding of digital advertising, analytics and the impact of the combination of cloud and analytics over businesses, end-users and cloud providers.
• Understanding of emerging technologies and end-user needs.
• Self-starter with in-depth hands-on work experience with large-scale implementations of public cloud platforms.
• Knowledge of standard sales disciplines, specifically solution presentation and RFP management.
• 5+ years’ experience with at least one of the following hyperscaler platforms (GCP, AWS, Azure, Oracle, Alibaba)
• 8+ years of relevant consulting or industry experience and large scale, enterprise-class consulting or systems integration experience
• 8+ years of experience managing project delivery, client outcomes, and stakeholder relationship

Competencies:

• Business Acumen, Problem Solving, Information processing, Influencing others
• Data interpretation, Judgement, Continuous improvement, Reporting
• Get it done, Communication, Innovative, Agile, Accountable

Other:

• Regional and international travel