Senior Manager Cluster (DOD) at SITA SOC (Ltd)

Key Responsibility Area 

• Manage and drive portfolio of customers in the assigned cluster to determine and assess existing customers’ needs with the desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within existing contractual constraints, policies and SITA commercial service catalogue. 
• In collaboration with service owners, including senior management and key stakeholders, oversee the implementation of targeted digital products and solutions for each cluster customer. 
• Build, manage and maintain strategic relationships with Government Departments including delivery partners (i.e. SITA service owners) to continuously sustain the SITA business. 
• Perform analysis on cluster needs and requirements in collaboration with Business Development team and other internal and external key stakeholders. 
• Perform SLA management, monitoring and review. 
• Keep CRMs abreast of the latest industry developments and appropriate technologies for knowledge management to ensure innovation and improved productivity. 
• Financial and business management; and 
• Human Capital Management. 

Qualifications and Experience 

• Minimum: Bachelor’s degree in information technology or computer science OR Bachelor Degree in Commerce OR Marketing OR Business Administration OR Economics / B.Tech (NQF 7). 
• Experience: 8 + years professional experience in the engagement management/ relationship management and or project management at a senior management level of managing IT business inclusive of an experience as Manager in a corporate/public sector organisation. At least 4 years’ experience in the industry or working in a leadership role in a similar industry with proven technical skills to develop ICT solutions.