Senior Manager - Commercial Operations and Delivery Excellence.Commercial Operations SA at MTN

Job Description

• To lead commercial planning activities, enablement and execution across channels & regions in line with the commercial operations strategy and so as to continuously improve sales performance
• To drive sales and channel enablement with aim to ensure sales teams are well-resourced with the resources, training, and knowledge of available products & services to actively drive sales across channels

Strategic Input

• Support and contribute to the development of the functional strategy in line with the overarching business goals
• Ensure effective implementation of the strategy by means of providing direction, structure, frameworks, models, plans and roadmaps
• Conduct regular review of the functional strategy and roadmap to ensure its alignment with the changing dynamics of the internal and external ecosystem

Responsibilities

Operational Delivery Management: Commercial Operations & Planning

• Manage the yearly planning cycle. Drive all activities related to the planning cycle ( pans, budgets) in collaboration with stakeholders
• Ensure effective sales performance reporting across commercial operations sales channels and regions
• Build diagnostic reports that provide insights to predictive business performance across channels:
• Sales and pipeline management reports
• Targeting & Forecast reports
• Regional revenue performance reports
• Drive End-to End Channel Business planning activities for commercial operations in collaboration with commercial operations finance business partnering community
• Provide Channel Sales Management with insightful analysis and decision making support
• Define and manage commission and incentive processes

Sales Execution

• Develop, Facilitate and track Sales Execution strategies across channels against business plans
• Set-up, manage and execute Route-To-Market Projects for Sales Channels and Regions, including implementation
• Set-up and support Sales Execution improvement programs, tools and materials
• Manage the capability development needs for sales community. Ensure sales teams are adequately resourced with the resources, training, knowledge of the available products & services to actively drive sales across the channels
• Accountable for creating sales execution and channel look of success (DAVE)
• Ensure overall Trade Execution is aligned to the business strategy
• Provide support to both the channels and Regions to achieve business objectives
• Manage Trade Promotional activities
• Manage the deployment of Point of purchase/promotional material
• Manage Market execution against standards (look of success)
• Manage New product launches
• Compile and issue analytical reports on execution opportunities and gaps

Continuous Improvement

• Develop and foster best practices and lessons learned with business leaders
• Ensure that the relevant analysis of market knowledge, trends and competitive information is gathered and assimilated
• Ensure competitors benchmarking and gap analysis is performed as appropriate and incorporated into commercial operations
• Initiate change to continually improve all aspects of sales execution and drive continuous improvement as an important element of service delivery

Governance

• Define governance programmes and mechanisms in order to track and measure adherence thereto
• Prepare and participate in key governance forums and committees
• Raise and escalate issues affecting portfolio and governance as appropriate
• Develop and implement processes and systems to enhance effectiveness and ensure achievement of Commercial Operations targets
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Promote a ‘MTN centric’ and ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance

Budget Management

• Forecast, plan, develop and review the Commercial Operations budget, ensuring that it provides MTN with return on investment, and obtain approval thereof
• Manage , optimise and communicate the budget, expense report, ensuring that all expenditure is in line with the budget and reforecast
• Monitor costs and determine initiatives to optimize resources. Ensure cost effectiveness by maximising cost/benefit ratios
• Identify opportunities to generate additional revenue
• Base annual budgets on the identification of trends and patterns within the current operations and extrapolate these over the next planning cycle taking any known changes in new products or services into consideration
• Manage project or initiative budgets in line with business objectives
• Ensure that the cost of operations are reduced, in line with a least cost operating strategy stemming from the business drivers

People Leadership/ Management

• Attract, develop and retain appropriate talent. Build talent by identifying and developing new leaders for the respective environment
• Create and implement personal development plans
• Define the divisional KPAs and KPIs that will be cascaded down to each area
• Manage Performance and identify training needs. Coach and guide subordinates
• Enable and model healthy employee relations and collaborative teamwork
• Manage diversity, develop, and embed an Employment Equity plan for the business area
• Contribute to building a culture of continuous evaluation and improvement. Drive a culture of high performance, accountability and consequence management
• Act as an ambassador for the CPA team by living the Brand values and vital behaviours and changing and influencing employees’ behaviour
• Make the environment the best place to work. Foster professionalism, loyalty and commitment to the organization. Build the Company’s brand to be the employer of first choice

Qualifications

Education

• Minimum of 4 year tertiary degree (Marketing, Communication and/or Business)
• Masters advantageous

Experience

• Min 8 years of relevant work experience in a global / multinational business environment (understanding of emerging and mature markets advantageous)
• Manager track record of 5 years or more, with at least 3 years in Telecoms or FMCG
• Deep understanding of Trade Marketing and Sales Execution business models and industry related best practices
• Track record in Commercial/Sales Planning

Apply Before 08/31/2025