Senior Manager: Consumer Partnerships, Affinities & New Business Development at Telesure Investment Holdings (TIH)

Job Purpose

• Oversee the implementation of partnership strategy across Non-Life Consumer. Engrain the functional strategy which is centered on customer growth to enable TIH to grow market share. Contribute to the development of distribution channels to reach potential customers in spaces and moments where traditional channels cannot. Facilitate existing growth and ensure products and services are
• marketed under the partner brand to leverage brand affinity.

Responsibilities

Leadership and Direction

• Communicate the function's strategy and its relationship to the organisation's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organisation's business goals.

Functional Strategy Formation & Implementation

• Contribute to the development of the strategy for the function, anticipating complex issues, challenges and opportunities. Ensure the strategy is successfully implemented and meets medium-term business needs. Implement a comprehensive partnership model and strategy. Manage and oversee the tactical plans with specific industry / partner acquisition targets. Provide input for solution implementation, driven through technology to enable seamless integration. Manage partner onboarding and integration capability.

Strategic Partnerships

• Develop and implement a rigorous partner management framework. Intensify connectedness and form partnership with external partners to combine organisational capabilities in a distributed and enhance resource optimisation. Explore opportunities where the insurance Customer Value Proposition can create a competitive advantage and/or revenue for the partner. Build scale with the partners and focus on partners that deliver scale. Utilise partners with excellent brand affinity in the industry that exposes Non-life products to customer segments where market share can be developed. Develop partnership relationships and ensure alignment of corporate values. Ensure active and rigorous partnership management at both strategic and operational level.

Business Planning

• Develop and gain agreement to annual business plans for a function or substantial business area, ensuring alignment with strategy; quantify business outcomes (i.e. revenues or other key performance indicators); detail expense and headcount budgets; and develop business cases for key projects, ensuring cross-functional integration. Research opportunities where the insurance Customer Value Proposition can create a competitive advantage and/or revenue for the partner. Build scale with the partners and focus on partners that deliver scale. Leverage from partners with excellent brand affinity in the industry that exposes Non-life products to customer segments where market share can be developed. Manage partnership relationships and ensure alignment of corporate values. Ensure active and rigorous partnership management at both strategic and operational level.

Stakeholder Engagement (Internal and External)

• Identify and manage stakeholders up to top management level, finding out their needs/issues/concerns and reacting to these by leading and coordinating the development of stakeholder engagement plans to support the communication of business information and decisions to ensure the Customer Value Proposition for the partner is attractive and complements the business. The partnership team will work in collaboration with products, risk management, finance, IT and other departments to ensure partnership Customer Value Proposition and experience is mutually beneficial.

Commercial Management

• Manage commercial results of the function line by analysing customer and market trends, monitoring financial results, adjusting plan as necessary, and optimising use of resources. Contribute to the development of partner share commercial interest in the arrangement both on the potential benefits and drawbacks.

Product and Brand Positioning

• Assist in achieving brand positioning and lead on contributing ideas to brand proposition plans. Implement identified measures used to determine brand effectiveness and use the results to inform future activities. Support partners in branding/communication efforts at customer touch points including design, messaging, etc. to enable optimal growth. Ensure product visibility to customer and agent / digital alert on products available.

Operations Management

• Support the overall Non-Life partnership strategy by delivering operational plans and outcomes for a large portion of the business. Ensure a commercial and operating model is established in consultation with various stakeholders within the organisation. Ensure alignment that partner go-to-market strategy is such that the overall customer journey forms part of the great value proposition of the partner with seamless integration.

Performance Management

• Manage and report on the performance of the function; set appropriate performance objectives for direct reports and hold them accountable for achieving these; take appropriate corrective action where necessary to ensure the achievement of annual business objectives.

Personal Capability Building

• Act as subject matter expert in relationship management, commercial management and business development for the Non-Life partnership function. Maintain external accreditations and in-depth understanding of current and emerging technologies, external regulation, and industry best practices through continuing professional development, attending conferences, and reading specialist media.

Project Management

• Manage a portfolio of projects in line with overall Non-Life's project strategy.

Budgeting and Costing

• Manage budget plans for the department; involves development and delivery.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential); Business Degree (Essential); Post Graduate qualification in Business (Advantageous)

Experience

• 6 or more years proven experience in establishing and fostering partnerships (Essential); 3 years Senior Management Experience (Essential); Experience managing budgets (Essential) 3 or more years experience working in a financial services environment (Essential);  5 or more years planning and managing resources to deliver predetermined objectives as specified by more senior managers (Essential)