Senior Manager: Corporate Quality and Process Management at South African Maritime Safety Authority

Description

• Provide strategic direction on the design, implementation and maintenance of a ISO 9001 compliant Quality Management System (QMS)
• Ensure integration of Quality in all SAMSA functional areas
• Ensure that a Quality Policy is developed
• Ensure that QMS documentation (processes, procedures and standard operating procedures) is developed and maintained
• Manage the design of an Integrated Process Quality Documentation System
• Drive the set up and implementation of a Business Process Centre of Excellence
• Lead SAMSA into the Business Process Management (BPM) approach to improve corporate performance
• Ensure benchmarking with industry best practices is conducted
• Provide strategic direction on business process improvement
• Lead and coordinate BPM maturity assessments
• Ensure process mapping and modelling standards are developed
• Ensure strategic alignment of business processes
• Ensure a departmental annual operational plan is developed
• Oversee internal and external audits
• Monitor compliance to processes and procedures by all internal functions and Quality department staff
• Ensure process risks are systematically identified and mitigated
• Ensure and coordinate Management Review meetings
• Ensure performance reporting is done as required
• Induction, Training and Awareness
• Ensure all staff has attained awareness and knowledge of key quality and compliance processes and standards
• Ensure performance of systematic induction of new staff and re-induction of all staff annually
• Ensure a training record of all staff is kept up to date
• Ensure process owners, managers and performers are trained on their different roles
• Ensure promotion of customer focus throughout the organisation
• Drive Voice of the Customer (VOC) surveys
• Develop and maintain a systematic customer complaint handling process
• Ensure adequately qualified and competent staff is recruited for the department
• Ensure preparation of short- and long-term plans and KPIs to attain departmental objectives
• Ensure staff is performing at the level required, if not, address through feedback and review process
• Provide direction and training to staff to ensure they are competently performing their role within the team
• Ensure promotion of communication, tea work and harmony within the Department
• Ensure a departmental budget is developed and managed
• Oversee benchmarking initiatives

Requirements

QUALIFICATIONS

• Bachelors degree or Advance Diploma (NQF 7) in relevant studies
• Postgraduate qualification in Quality Assurance would be an added advantage

KNOWLEDGE AND EXPERIENCE

• 7 years related experience; 3 years of which should be at supervisory/management level