Senior Manager: Credit Risk and Customer Analytics - Cape Town at Truworths

Job Description    

• Based at our Head Office in Cape Town, this position requires that you to find innovative ways to leverage the vast amount of data and information at your disposal to create customer strategies that drive up profit within constraints. Work within the Risk and Analytics department to enhance Truworths’ company performance by providing information, analyses, reports and technical support for the development and implementation of strategic solutions. Must have a broad range of experience.

Key Responsibilities
Duties and Responsibilities include but are not limited to the following:

• Lead a team of analysts to design build and track credit and loyalty optimisation strategies to grow profit within constraints set by the board.
• Work closely with a broad range of colleagues to identify ideas/opportunities, explore which have merit and then build a testing framework to learn what works best and roll-out to the business.
• Present new strategies with expected outcomes to the board / senior executive management with recommendations on how to test these on the portfolio

Qualifications and Experience    
Qualification/s:

• Bachelor of Business Science or Commerce Degree preferred

Experience / Knowledge:

• 8+ years in retail credit, ideally store card.
• Candidate has personal experience in building predictive models for example, credit scorecards and/or marketing response models and/or propensity score and/or machine learning models.(Mandatory)
• Experience in analytics programming language highly advantageous e.g., SAS, Python, R
• Experience in using predictive models in a framework to balance costs with revenue to drive profit.
• Project manage the implementation of strategy changes into live systems
• Coding (Retailer experience)
• Mathematical optimization experience highly advantageous

Competencies    

• Task driven and ability to handle work pressure;
• Excellent planning and time management skills;
• Creative mind-set and proactive
• Must grow team with relevant support, training programs and be seen as a mentor/coach.
• Must have good communication skills