Senior Manager: Customer Review ARO at Absa Group Limited (Absa)

Job Summary

• Bring your analytical expertise to the fight against financial crime.
• At Absa Group, we are committed to safeguarding our customers and the financial system from illicit activity.
• We are seeking a Senior Manager: Customer Review ARO to join our Financial Crime team, with a strong focus on Customer, data analytics, data mining, and financial crime risk analysis.

Job Description

Key Responsibilities:

• Lead the design and implementation of data-driven processes to support customer reviews in line with AML policies, FATF guidance, and regulatory requirements.
• Perform advanced data analysis on customer review outputs to identify risk patterns, emerging typologies, and potential threats.
• Develop and maintain dashboards and reporting mechanisms to monitor the effectiveness of customer review processes and ensure compliance with internal standards.
• Conduct comparative and trend analysis of review statistics to identify inefficiencies and propose enhancements.
• Collaborate with stakeholders across IT, Compliance, and Business Units to ensure seamless integration of analytics into operational workflows.
• Provide subject matter expertise in financial crime risk identification, prioritisation, and mitigation through data insights.
• Support governance forums with actionable intelligence and insights derived from customer review data.

What We’re Looking For:

• A National Diploma or Higher Certificate (NQF Level 5) in Anti-Money Laundering, Compliance Management, and or within Data Analytics.
• Minimum 5 years’ experience in Anti-Money Laundering, Fraud, Financial Crime Risk Investigations, or Compliance.
• Proven experience in data analytics, data mining, and the use of analytical tools to support compliance and risk functions.
• Strong understanding of FICA, AML regulations, and corresponding banking laws.
• Advanced skills in analytical thinking, risk management, and regulatory compliance.
• Ability to translate complex data into clear, actionable insights for decision-making.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: July 17, 2025