Senior Manager: Fintech & Bank Partnerships at MTN

Mission/ Core purpose of the Job

• The SM Fintech & Bank partnerships will lead and oversee the development of financial services such as saving, investment, lending, bank/MFI integrations and other financial products and services ensuring alignment to business strategy.
• The SM Fintech & Bank partnerships will also be responsible for continuous improvement and tracking key performance indicators of these services across the MTN Mobile Money footprint.
• Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA's)

Strategy Development and Implementation

• Lead creation of sub-divisional strategy in line with overarching divisional goals with emphasis on client experience (internal and external)
• Ensure effective implementation of sub-divisional strategy by means of providing direction, structure, business plans and support

Governance

• Adhoc, operational and tactical meeting
• Set up / participate in adhoc and operational meetings
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Consumer Business Operational

• Set up and manage project
• Review and identify key risks, issues, and dependencies and set mitigation actions
• Manage budgets
• Sign off / make decisions regarding operational changes

Consumer Business Tactical

• Provide input into the review of all projects initiated
• Review key risks, issues, and dependencies and set mitigation actions
• Manage budget

Performance

• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Review performance of teams

Reporting

• Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Budgets

• Manage sub-divisional budgets in line with business objectives
• Manage project or initiative budgets in line with business objectives

Operational Delivery

• Develop & roll out the next services in terms of partner engagement, project management and OPCO implementation
• Ensure OPCOs focus on implementing and driving MTN’s Mobile Financial Services strategy
• Job Requirements (Education, Experience and Competencies)

Education

• Minimum of 4-year tertiary qualification
• MBA or Masters (advantageous)
• Fluent in English

Experience

• Senior Management track record of 5 years
• Understanding of emerging markets, financial services and fintech
• Worked across diverse cultures and geographies advantageous
• Relevant experience in mobile money and or mobile banking
• Strong analytics skills

Competencies

• Functional Knowledge
• Ambiguity in the workplace
• Building future talent pools
• Change management
• Complex structures
• Consumer support
• Decision making processes
• Empowering others
• Information processing
• Project management
• Relationship management
• Risk management
• Sponsorship
• Stakeholder management
• Telecommunications industry
• Mobile Money
• Mobile Banking
• Banking

Skills

• Analytical
• Conflict management
• Continuous improvement
• Data interpretation
• Decision making
• Leadership
• Negotiations
• People management
• Executive Presentation