Senior Manager: Flexicare Corporate at Discovery Limited

Key Purpose

• The Discovery Flexicare Corporate business is seeking an exceptional individual to play a central role in shaping, driving and executing the strategy for the Flexicare and Emergency Cover portfolio.
• This role is responsible for setting the strategic direction of the Flexicare and Emergency Cover Corporate portfolio, with a focus on expanding and retaining the existing corporate base. It also ensures that strategic priorities are effectively translated into measurable outcomes across customer experience, retention, and operational delivery.
• The successful candidate will support the Managing Executive in developing and advancing key growth initiatives. Working closely with senior stakeholders across the business, the Senior Manager will help shape the strategic direction of the portfolio and lead the execution of high-impact initiatives.
• We are looking for a highly capable, self-driven individual who thrives in a fast-paced, innovative environment, is passionate about solving complex business challenges, and can effectively influence execution across multiple teams. This role offers a unique opportunity to positively contribute to a growing and dynamic business while gaining exposure to strategic leadership within Discovery Health.

The Senior Manager: Flexicare Corporate will:

• Co-develop the Corporate business strategy
• Own and lead portfolio strategies, translating them into clear, actionable implementation plans
• Lead cross-functional teams to ensure delivery aligns closely with the strategic vision
• Identify opportunities to enhance customer value, business performance, and operational efficiency
• Design and lead the implementation of customer value management and retention strategies
• Develop proposals to support and secure strategic partnerships
• Develop and lead business sustainability initiatives
• Provide strategic insights, reporting and recommendations to executive leadership forums
• Support new business acquisition efforts and drive the delivery of key business-critical projects

Principal Accountabilities

The successful applicant will be responsible for but not limited to the following job functions:

• Analyse market trends, customer insights, and competitive dynamics to identify growth opportunities and ensure the retention of the existing corporate book.
• Preparation of proposals for strategic partnerships and new business opportunities for both internal and external distribution.
• Development of a Customer Value Management (CVM) framework leveraging key market insights and advanced analytics.
• Implement the CVM framework leveraging the key areas across the business.
• Pro-actively design, execute, and monitor strategic interventions/campaigns for retention, churn, and cross sell.
• Continuously optimise tactics to improve effectiveness in achieving targets.
• Regularly track and manage the performance of the CVM & retention interventions.
• Collaborate with teams such as health actuarial, marketing, sales, corporate services, and operations to ensure that the strategy and set standards are achieved.
• Input into operational design and process efficiencies.
• Project ownership and/or project management of strategic initiatives.
• Provide ongoing reporting, performance analysis, and actionable business insights.
• Support governance and business reporting requirements, including Exco, Board and regulatory engagements.

Competencies

• Ability to influence and negotiate with impact across divisions and teams at all levels, and with external stakeholders.
• Strong ability to craft business strategies and translate them into tactical plans for implementation by the execution teams.
• The ability to think creatively and pursue innovative, alternative approaches.
• Strong analytical, problem solving and research skills.
• An ability to deal with complexity, ambiguity, and constant change.
• A keen interest and deep understanding of business dynamics and strategic challenges.
• Sophisticated written and verbal communication skills for executive-level internal and external delivery.
• A passion for personal development and growth, with a high learning potential.
• A commitment to excellence and high-quality delivery.
• Energy, enthusiasm, and the need to want to find the “fun” in the work.
• High degree of ownership and accountability.

Education and Experience

• Bachelor’s degree or higher from an accredited university
• Honours degree (or equivalent NQF Level 8 qualification) in Business Management (Advantageous)
• A minimum of 7 years in Product or Portfolio Management and at least the last 3 years in a leadership role.
• Strong experience in leading cross functional teams, strategy development and execution.
• Advantageous: Experience in a B2B environment within the healthcare and/or insurance industry
• Advantageous: Discovery Health experience

Technical Skills or Knowledge

• Crafting of business strategies that enable business success
• Insights into the uninsured market
• Developing customer value management
• Analytical thinking and ability to formulate compelling business cases
• Expertise in Product Management strategy and leverage key insights and advanced analytics
• Excellent PowerPoint skills and communication skills