Careers at Discovery Limited

Job Purpose

• In this role you will be involved in creating opportunities that delight our customers by leveraging Discovery’s vast clinical, demographic and operational data. Using this data with predictive modelling and machine learning techniques you will have a direct impact on strategic initiatives to support Discovery’s world-class operations. The successful applicant will be working within a highly specialized and growing team investigating ways to optimize and improve client services for Discovery’s client schemes.

Key Outputs / Job Responsibilities may include but are not limited to

• Connecting with a multitude of stakeholders to understand the data in a healthcare and operational context
• Mining large structured and unstructured datasets to find new insights to inform operational efficiency and ‘member- delight’ interaction strategies
• Research and application of the most up to date machine learning algorithms and AI techniques
• Collaborate with product owners, project managers, and executive stakeholders to identify and prioritize business problems that can be solved with LLMs.
• Conduct desktop research into the state-of-the-art in LLMs and Generative AI and apply findings to real-world applications (either requested by business or suggested by yourself).
• Present data and model findings in a way that provides actionable insights to business users
• Monitoring model performance
• Improve processes and databases where opportunities arise

Personal Attributes and Skills

• Expert in data science programming languages such as R, Python, Scala
• Expert in data manipulation skills including SQL to extract, transform and load data
• Experience in interactive data exploration and data-driven story telling
• Understanding and application of Big Data and distributed computing principles
• Hands on experience with Big Data systems will be preferred
• Strong analytical and statistical knowledge with an understanding of the latest machine learning algorithms for both structured and unstructured data
• Ability to adapt to emerging technologies and tools
• Proficiency in version control systems such as Git for collaborative coding and maintaining code integrity
• Ability to formulate problem statements and develop a plan for tackling the problem
• Strong ability to communicate findings and recommendations from data (visual, verbal and written)
• Integration and implementation experience
• A passion for data exploration and analytics
• Self-starter
• Willingness to learn and grow exponentially
• A restless curiosity towards data and uncovering unknown correlations
• Ability to work cohesively in a team environment and balance multiple priorities
• A team player who can work alone when required and without supervision
• High level of attention to detail, resilience, enthusiasm, energy and drive

Education and Experience

• Honours or Master’s degree in Computer Science with solid experience in statistical modelling, data mining and machine learning, OR
• Honours or Master’s degree in either Data Science, Statistics, or Applied Mathematics with some experience in software engineering, computer science or working with big disparate sets of data
• Other analytical qualifications will also be considered if accompanied by the relevant experience
• A minimum of 2 years’ work experience in a data science position
   

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

• The successful applicant will be based in Durban. 

Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

The following requirements are advantageous:

• 1 – 2 years ICU experience
• Knowledge of DH SOP’s and Process experience (internal only)
• Provider payment arrangements (internal Only)
• Clinical coding knowledge of ICD-10 and/or CCSA
   

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Key Purpose of the role

• This Learnership leads to a nationally recognised FETC: Long Term Insurance NQF Level 4 qualification; which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

• Call Centre: Medical Aid client servicing, claims, new business and health benefits administration

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.

Education and Experience

Grade 12 is essential.

• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60% )
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 25 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel & MS Outlook
   

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• Group Compliance is looking for a dynamic individual to join the Group Product Compliance team. The core purpose of the Group Compliance department is to ensure that Discovery Group’s core purpose and reputation is protected.  The immediate 3-year ambition of the Group Compliance department is to be the most respected and trusted compliance practice in the financial services sector.  The department must be visible, trusted and respected.

Areas of responsibility may include but not limited to

• To design and build compliance risk management programs for multiple entities: insurers, investment providers, administrators, medical schemes, wellness programs.
• Managing and constantly improving the compliance framework.
• Advising the business on suitable control frameworks to implement regulatory obligations.
• Providing guidance to senior management to ensure that business objectives is aligned to the regulatory framework and exposure profile of the business.
• Understanding and analysing the strategic impact of regulatory requirements on the business and make recommendation to business.
• Engage with and influence a broad array of stakeholders such as the board(s), board committees, directors, senior management, and others.
• Draft and maintain regulatory policies.
• Review of Group Policies to ensure alignment with the policy standards and regulatory requirements
• Provide input to the Regulatory Training Calendar
• Ensure governance requirements across all entities are in place
• Establish appropriate mechanisms to ensure the effective oversight to
• coordinate and drive compliance across the business.
• monitor and enforce effective control, governance, and compliance standards.
• engage with business on any incidents and exposures and ensuring that these are dealt with in line with regulatory requirements.
• ensure policies, standards and frameworks are appropriate for the business.
• implement appropriate monitoring of compliance with regulatory requirements.
• provide comprehensive reports and feedback to senior management and committees
• Managing regulatory changes
• analyse changes and evaluate the impact on business and communicate to business.
• providing strategic guidance and support to business on the implementation of new and amended regulatory requirements.
• engage with business to draft comments on proposed Bills and amendments to Regulation.
• Managing regulatory changes
• Provide tactical steer and optimise the use of resources to achieve departmental goals.
• Set objectives to improve overall performance.
• Ensuring strict adherence to compliance standards and methodology.
• Prepare business plans and budgets

Education and Experience

• A Postgraduate degree in Law or Law and Commerce
• Extensive experience in applying the compliance methodology within a Group Compliance Function in a multi-disciplinary environment.
• Experience in an operational compliance environment advantageous.
• Experience in overseeing the drafting and implementation of compliance frameworks, processes and operating models that are fit for purpose in respect of their different business areas.
• Experience and demonstrable excellence in analysing and interpreting data, identifying gaps, and supporting the design of appropriate management actions across multiple disciplines as well as the impact to the Group.
• Experience in managing a senior management team and compliance professionals.
• Experience and a proven track-record of executing cross-disciplinary strategies to meet regulatory requirements.
• Extensive knowledge of the regulatory universe particular to their dedicated areas.  Good interpretational skills and understanding of what is required to meet the intent of regulatory requirements considering the changing compliance landscape from rules based to outcomes based
   

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Key Purpose

• The Discovery Flexicare Corporate business is seeking an exceptional individual to play a central role in shaping, driving and executing the strategy for the Flexicare and Emergency Cover portfolio.
• This role is responsible for setting the strategic direction of the Flexicare and Emergency Cover Corporate portfolio, with a focus on expanding and retaining the existing corporate base. It also ensures that strategic priorities are effectively translated into measurable outcomes across customer experience, retention, and operational delivery.
• The successful candidate will support the Managing Executive in developing and advancing key growth initiatives. Working closely with senior stakeholders across the business, the Senior Manager will help shape the strategic direction of the portfolio and lead the execution of high-impact initiatives.
• We are looking for a highly capable, self-driven individual who thrives in a fast-paced, innovative environment, is passionate about solving complex business challenges, and can effectively influence execution across multiple teams. This role offers a unique opportunity to positively contribute to a growing and dynamic business while gaining exposure to strategic leadership within Discovery Health.

The Senior Manager: Flexicare Corporate will:

• Co-develop the Corporate business strategy
• Own and lead portfolio strategies, translating them into clear, actionable implementation plans
• Lead cross-functional teams to ensure delivery aligns closely with the strategic vision
• Identify opportunities to enhance customer value, business performance, and operational efficiency
• Design and lead the implementation of customer value management and retention strategies
• Develop proposals to support and secure strategic partnerships
• Develop and lead business sustainability initiatives
• Provide strategic insights, reporting and recommendations to executive leadership forums
• Support new business acquisition efforts and drive the delivery of key business-critical projects

Principal Accountabilities

The successful applicant will be responsible for but not limited to the following job functions:

• Analyse market trends, customer insights, and competitive dynamics to identify growth opportunities and ensure the retention of the existing corporate book.
• Preparation of proposals for strategic partnerships and new business opportunities for both internal and external distribution.
• Development of a Customer Value Management (CVM) framework leveraging key market insights and advanced analytics.
• Implement the CVM framework leveraging the key areas across the business.
• Pro-actively design, execute, and monitor strategic interventions/campaigns for retention, churn, and cross sell.
• Continuously optimise tactics to improve effectiveness in achieving targets.
• Regularly track and manage the performance of the CVM & retention interventions.
• Collaborate with teams such as health actuarial, marketing, sales, corporate services, and operations to ensure that the strategy and set standards are achieved.
• Input into operational design and process efficiencies.
• Project ownership and/or project management of strategic initiatives.
• Provide ongoing reporting, performance analysis, and actionable business insights.
• Support governance and business reporting requirements, including Exco, Board and regulatory engagements.

Competencies

• Ability to influence and negotiate with impact across divisions and teams at all levels, and with external stakeholders.
• Strong ability to craft business strategies and translate them into tactical plans for implementation by the execution teams.
• The ability to think creatively and pursue innovative, alternative approaches.
• Strong analytical, problem solving and research skills.
• An ability to deal with complexity, ambiguity, and constant change.
• A keen interest and deep understanding of business dynamics and strategic challenges.
• Sophisticated written and verbal communication skills for executive-level internal and external delivery.
• A passion for personal development and growth, with a high learning potential.
• A commitment to excellence and high-quality delivery.
• Energy, enthusiasm, and the need to want to find the “fun” in the work.
• High degree of ownership and accountability.

Education and Experience

• Bachelor’s degree or higher from an accredited university
• Honours degree (or equivalent NQF Level 8 qualification) in Business Management (Advantageous)
• A minimum of 7 years in Product or Portfolio Management and at least the last 3 years in a leadership role.
• Strong experience in leading cross functional teams, strategy development and execution.
• Advantageous: Experience in a B2B environment within the healthcare and/or insurance industry
• Advantageous: Discovery Health experience

Technical Skills or Knowledge

• Crafting of business strategies that enable business success
• Insights into the uninsured market
• Developing customer value management
• Analytical thinking and ability to formulate compelling business cases
• Expertise in Product Management strategy and leverage key insights and advanced analytics
• Excellent PowerPoint skills and communication skills

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Key Purpose 

• The Human Resources Manager at Discovery Insure partners with business leaders to enable a high-performance, values-driven culture aligned to Discovery’s purpose.
• The role is responsible for delivering strategic and operational HR support across Personal Lines Operations (or relevant business area), ensuring effective talent acquisition, talent management, organisational capability, and compliance with South African labour legislation, while driving Discovery Insure’s transformation and Employment Equity (EE) objectives.

Key responsibilities

Strategic Business Partnering

• Partner with Operations and functional leadership teams to align people strategy to business objectives
• Act as a trusted advisor to leaders on organisational design, workforce planning, and people-related decision-making
• Translate business strategy into actionable HR plans that support growth, efficiency, and customer experience
• Support leadership in driving Discovery’s culture, values, and performance standards

Talent Management and Talent Reviews

• Lead and facilitate Talent Review processes, ensuring quality inputs, calibration, and outcomes
• Drive succession planning and pipeline development for operational and critical roles
• Identify high-potential talent and ensure targeted development interventions are in place
• Support internal mobility decisions, ensuring alignment to EE and transformation targets
• Provide insights on talent risks and retention strategies

Employee Relations and Compliance

• Provide expert guidance on employee relations matters (disciplinary, grievance, incapacity, misconduct)
• Ensure consistent application of Discovery policies and adherence to South African labour legislation
• Manage ER cases with sound judgement and fairness
• Proactively identify and mitigate people-related risks

Performance and Capability Management

• Drive the performance management process and ensure consistent application across teams
• Support leaders with performance improvement interventions and difficult conversations
• Identify capability gaps and partner with Learning and Development to implement solutions
• Coach leaders to build effective, high-performing teams

Organisational Effectiveness and Insights

• Analyse people data (attrition, absenteeism, engagement, performance trends) to inform business decisions
• Lead organisational design and restructuring initiatives where required
• Provide proactive insights and recommendations to leadership

HR Operations and Governance

• Oversee delivery of end-to-end HR processes (recruitment, onboarding, promotions, transfers, exits)
• Ensure data accuracy and governance across HR systems and reporting
• Support grading, job profiling, and alignment to REM frameworks
• Ensure audit readiness and compliance with HR policies and governance standards

Culture, Engagement and Employee Experience

• Drive initiatives that enhance employee engagement and wellbeing
• Partner with leadership to embed Discovery’s values and high-performance culture
• Support change management initiatives across the business
• Act as a culture champion, ensuring a consistent employee experience

Key Relationships

• Personal Lines Operations Leadership Team (or relevant BU)
• Strategic Enablement / HR Leadership (e.g. Talent, EE, L&D, ER)
• HR Shared Services
• Finance and Reward teams
• External partners (where applicable)

Qualifications and Experience

• Degree in Human Resources, Industrial Psychology, or related field (Essential)
• 5+ years’ HR generalist experience, with strong exposure to HR Business Partnering (Essential)
• Proven experience in Talent Reviews, Employee Relations, and talent acquisition (Essential)
• Sound knowledge of South African labour legislation (Essential)
• Experience operating in a fast-paced, operational environment (preferably financial services/insurance) (Essential)
• Experience within Discovery or a similar high-performance, values-led organisation (Advantageous)
• Exposure to EE reporting and transformation initiatives (Advantageous)
• Experience supporting large operational environments (Advantageous)

Skills and key Competencies

• Strong business and operational acumen
• Influencing and stakeholder management at senior levels
• Decision-making and sound judgement
• Analytical thinking and interpretation of people data
• Ability to manage complexity and ambiguity
• High level of professionalism and confidentiality

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Key Purpose

• Work closely with a passionate development team to design, develop and maintain Java based solutions for a dynamic, multi-national company that sets the benchmark in its industry.
• Must be a team player and have the ability to work with both vertical and horizontal colleagues both in a formal and informal setting. 

Areas of responsibility may include but not limited to

• Develop, test, and maintain high quality application software.
• Analyse, maintain and enhance existing application and troubleshoot issues. 
• Assist with the production of technical specifications and designs.
• Promote new technologies and share knowledge within the team.  
• Recommend improvements to development processes, contribute to implementation plans, and assist in rollout.
• Adhere to coding standards and know best practices
• Perform code reviews.

Personal Attributes and Skills

• Passionate about technology and development
• Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem solving skills
• Ability to deal with complexity and migrate between detailed and high level requirements
• Self-starter who takes ownership and accountability, and is able to work with minimal supervision
• Excellent written and verbal communication skills

Education and Experience

Education:  

• Matric/Grade 12 and formal Java qualifications
• IT related Degree or Diploma (BSc/BTech or similar).

Experience:

• 5 years Java systems development experience.
• Experience in Presentation layer development (HTML5, CSS, JSP, TypeScript / JavaScript, Spring MVC, Angular 1 & 2)
• Solid understanding of Java 1.6 and later
• SDLC
• Experience in application frameworks (Spring Framework)
• Unit testing and mocking frameworks.
• Integration experience
• Spring Framework 3.0 or later, Angular2
• Weblogic 10 & 12
• Maven
• Hibernate/JPA experience
• JMS, Tibco EMS experience.
• Oracle and PL/SQL knowledge.

Optional:

• ElasticSearch or SOLR experience
• Experience with Business Rules Management Frameworks.
• Experience using formal modelling languages (UML, ArchiMate etc) and modelling tools (Enterprise   Architect, Visual Paradigm etc.)
• Exposure to Agile principles and methodologies, including Continuous Integration and Test Driven Development

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Job Purpose

• The primary purpose of a Retentions Consultant is to proactively engage with members  who are at risk of cancelling their products or services, with the goal of understanding their concerns, resolving issues, and offering suitable solutions to retain their business and demonstrate the value of Vitality. This role is vital in preserving customer loyalty, minimizing churn, and ensuring long-term revenue sustainability by delivering exceptional service, building trust, and reinforcing the value of the product or service offering.

Areas of responsibility may include- but is not limited to

• Inbound / outbound telephonic Conservation to existing Discovery Vitality clients, who have requested the cancellation of their policy with the goal of convincing them to stay
• Ensure all conservation targets are met
• Proactively determine the client’s needs and can resell products to members
• Proactively evaluate interactions with clients always providing dazzling service to internal and external clients
• Ensuring that all of the client’s concerns are addressed and resolved by the relevant areas
• Keep accurate statistics on all calls, contacts and clients spoken to and report findings to management
• Ensure that all administrate changes are done timeously, followed through, and monitored 

Personal Attributes and Skills

• Upholds ethics and values
• Demonstrates integrity
• Gains clear agreement and commitment from others by persuading, convincing and negotiating
• Easily establishes good relationships with customers and staff and relates well to people at all levels
• Writes clearly and correctly
• Works hard and puts in longer hours when necessary  
• Has sale abilities and persuasiveness
• Friendly, sincere, confident, and positive
• Be able to work well within a team
• Be self-managed
• Have excellent administrative skills and be extremely organized
• Have the ability to deal well with change
• Ability to maintain confidentiality
• Have excellent written and verbal skills
• Be self-motivated and pro-active
• Be able to prioritize, work well under pressure and manage deadlines
• Be professional at all times
• Display resilience
• Be service orientated and member centric
• Results driven 

Education and Experience   

• Matric
• 6 -12 months Call Centre experience
• At least 6 months sales or collections experience
• Relationship management

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Job Purpose 

• The role of the Retentions Team leader at Vitality South Africa is to lead and motivate a team of high-performing retentions specialists, in order to reduce the number of lapsed memberships and drive up member engagement.

Key Outputs may include but are not limited to: 

• Manage the Retentions Inbound & Outbound Contact Centre and administration functions
• Daily distribution of leads
• Monitor work allocation in order to drive performance and meet the relevant KPIs
• Relationship building with staff to achieve objectives
• Drive results and solutions through the team
• Responsible for the performance management of staff
• Build the team and identify talent
• Monthly assessing (QA’ing) of calls
• Use innovation to continually improve retentions and to achieve continuous improvements in business efficiency
• Daily/ weekly/ monthly coaching of team members
• To drive a positive team morale, growth within the team.
• Manage staff recruitment and training needs and also ensure team resourcing is adequate at all times
• Provide accurate and timely reporting to relevant business areas regarding lapses, and retention activities
• Keeping abreast of best practice across the group, and globally.

Education and Experience 

• Matric - essential
• Minimum 1 year experience in a leadership role;
• Business degree advantageous
• Minimum of 1 year conservations experience – Advantageous
• Proficient in MS Office
• Advanced Office - advantageous

Personal Attributes and Skills

• Passionate about Vitality, the Discovery group, and its strategic objectives
• Proven sales track record
• Retentions experience in a call centre environment
• Can lead and motivate a team
• Able to multitask and meet allocated deadlines daily
• Consistently meets deadlines
• Excellent interpersonal skills
• Excellent time management skills
• Results-focused & Target driven
• Sets the highest standards
• Takes initiative and works independently
• Provides others with clear direction
• Implements new and useful changes and ideas
• Accepts and tackles demanding goals and targets with enthusiasm
• Strong with numerical concepts and data analysis
• Excellent verbal and written communication skills
• Good formal presentation skills
• Good meeting and training skills
• Relationship building and Networking skills.
• Negotiation Skills
   

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Key purpose of the role

• The Special Projects Associate Specialist will support and manage strategic initiatives and special projects across various departments, directly supporting the CEO's office. This role involves coordinating resources, managing project timelines, and ensuring successful project completion. The Special Projects Associate Specialist will work closely with senior leadership to drive efficiencies, implement innovative solutions, and support strategic goals.

Areas of responsibility

The successful candidate will be responsible for, but not limited to, the following job functions:

• Project Support: Assist in planning, organizing, and managing high-risk projects to achieve specific objectives. Ensure all required business/project documentation is delivered.
• Compliance and Governance: Support governance-related responsibilities and ensure compliance with relevant legislation and internal policies.
• Data Analytics and Actuarial Analysis: Utilize statistical and actuarial techniques to support product design, innovation, and strategic decision-making.
• Strategic Initiatives: Participate in strategic debates, support the implementation of strategic initiatives, and drive efficiencies within the organization.
• Stakeholder Management: Collaborate with internal and external stakeholders to ensure project alignment and successful outcomes.
• Executive Support: Provide direct support to the CEO's office, including preparing reports, conducting research, and assisting with high-level decision-making processes.

Competencies

• Analytical Skills: Strong problem-solving and research abilities.
• Project Coordination: Good organizational and planning skills, with experience in supporting complex projects.
• Communication: Effective written and verbal communication skills for executive-level delivery.
• Technical Proficiency: Knowledge of SQL, statistical modelling tools (SPSS, R, Python), and advanced Excel.
• Strategic Thinking: Ability to think strategically and contribute to long-term planning.
• Adaptability: Ability to deal with ambiguity and continuous change.
• Executive Presence: Ability to interact confidently with senior leadership and present information clearly and professionally.

Education and Experience

• Education: Relevant tertiary qualification, nearly or newly qualified actuary preferred.
• Experience: 2-5 years of experience in project management, and / or data analytics within the financial services industry or 3 years experience in management consulting at a leading consulting/advisory firm

Personal attributes

• Self-Driven: A self-starter with a positive, can-do attitude.
• Team Player: Ability to work cohesively in a team environment and balance multiple priorities.
• Ethical: Maintain confidentiality and manage boundaries effectively.
• Innovative: Passion for personal development and growth, with a high learning potential.
• Professionalism: Demonstrate a high level of professionalism and discretion in all interactions.