Senior Manager - Global Account Manager GAM.Group Strategy and Transformation at MTN

Responsibilities

Executive Engagement & Strategic Relationship Management

• Engage and build deep, trusted relationships with C-level decision-makers within premium multinational (MNC) clients across OpCos and regions.
• Represent MTN DataCo at executive forums, acting as a strategic advisor on geospatial solutions, enterprise data transformation, and AI enablement.
• Develop long-term partnership strategies that reflect a clear understanding of client priorities, digital maturity, and business drivers.

Strategic Account Ownership & Revenue Accountability

• Own and be accountable for the revenue, growth, and retention of large managed accounts, including full lifecycle responsibility from opportunity identification through to delivery and expansion.
• Deliver against financial and operational targets aligned to Group and DataCo’s revenue ambitions, while ensuring optimal cost-to-serve.
• Develop and execute comprehensive account plans and global growth strategies, with embedded cross-sell and upsell initiatives to expand share of wallet.

Pipeline Management & Commercial Execution

• Maintain a robust sales pipeline, using data-driven insights and industry benchmarks to forecast opportunities and prioritise high-impact pursuits.
• Manage opportunity qualification, bid coordination, pricing strategy, and RFP submission in collaboration with Bid Management, Legal, and Solution teams.
• Track and report sales pipeline KPIs, expected RFPs, win/loss ratios, and conversion timelines with clear reporting to leadership.

Client-Centric Solution Development & Delivery Assurance

• Translate client strategies into monetisable solutions using MTN’s portfolio of geospatial, behavioural, governance, and AI services.
• Collaborate with solution architects and delivery teams to design proof-of-value engagements that demonstrate measurable impact.
• Ensure quality assurance and service excellence across delivery touchpoints, including onboarding, support, billing, and post-sale value realisation.

Internal Alignment & Virtual Team Leadership

• Coordinate and lead virtual teams across OpCos (Global Account Managers, Service Managers, Sales Support, LAMs) to ensure unified account execution.
• Regularly brief MTN Group Exco, OpCo leadership, and Group EBU stakeholders on client health, risks, commercial posture, and growth opportunities.
• Serve as the escalation point for strategic client issues, coordinating rapid resolution across internal and external teams.

Competitive Intelligence & Value Articulation

• Monitor and respond to competitor moves by developing counter-strategies rooted in client insight and market intelligence.
• Collaborate with product and marketing teams to co-create sector-specific propositions and enablement assets tailored to client needs.
• Lead defensibility efforts by showcasing DataCo’s unique value and ensuring alignment with evolving industry standards (e.g., data privacy, AI regulation).

Governance, Reporting & Thought Leadership

• Adhere to MTN’s governance frameworks, compliance policies, and ethical sales practices in all client engagements.
• Provide inputs into the development of new propositions based on market feedback and evolving client use cases.
• Serve as a thought leader and spokesperson in client-facing and industry events, promoting MTN DataCo’s role in enabling AI-native transformation.

Qualifications

Education:

• 4 year degree in Business, Technology, Geography, or Analytics-related discipline (required)
• Postgraduate qualifications(Masters or higher) in Strategic Management, Data Science, or Digital Transformation, MBA, CA (advantageous)
• English, French

Experience:

• 5- 8 years of experience in B2B sales, solution consulting, or digital transformation roles, with a strong focus on the ICT, ISP, and telecommunications sector, including data and AI-led offerings.
• Demonstrated success in managing complex, multi-stakeholder global accounts, with a proven ability to grow MNC clients into high-value strategic relationships across multiple OpCos and geographies.
• Extensive experience in multinational and emerging markets, ideally within African or Middle Eastern commercial landscapes; experience working across diverse cultures and virtual teams is essential.
• Gold Certified Seller or equivalent credential (required within 12 months of onboarding as per MTN Sales Academy Certification process).
• Strong understanding of data platforms, geospatial solutions, and the enterprise data lifecycle, enabling consultative solution framing without sole reliance on technical pre-sales.
• Proven capability in virtual team management, including coordination of Global Account Managers (GAMs), Local Account Managers (LAMs), Service Managers, Bid teams, and Sales Engineers to deliver a seamless client experience.
• Experience in leading and developing account management teams, including coaching, performance optimisation, and collaborative planning.
• Ability to translate customer strategy and business drivers into monetisable, solution-driven roadmaps across governance, AI, cloud, and migration domains.
• Solid understanding of sales performance management, including pipeline reporting, RFP conversion, revenue forecasting, and governance oversight.
• Excellent communication skills, with experience presenting at CxO level and crafting compelling, insight-led proposals and strategic briefs.
• Track record of exceeding revenue targets and delivering measurable business impact across accounts and regions.
• Fluency in French is highly desirable, given MTN’s pan-African footprint and MNC engagement landscape.
• Deep familiarity with MTN products, solutions, and internal engagement processes, with the ability to independently frame opportunities, drive cross-sell, and navigate the solution landscape confidently.

Competencies:

• Strategic Account Leadership – Owns the long-term vision, performance, and defensibility of client portfolios
• Solution-Oriented Thinking – Frames MTN solutions to solve real-world, cross-industry challenges
• Commercial Acumen – Drives revenue targets while aligning value delivery to measurable outcomes
• Cross-Functional Influence – Leads without authority across matrixed internal and OpCo teams
• Client-Facing Agility – Adapts approach based on client maturity, sector dynamics, and buying behaviour
• Resilience and Energy – Thrives in fast-paced, high-pressure environments with a strong work ethic and performance mindset
• Learning Agility – Demonstrates curiosity and eagerness to understand emerging ICT, AI, and data solutions
• Mentorship and Coaching – Supports capability uplift through structured and informal coaching to junior sales members
• Mobility and Adaptability – Willingness to travel locally and internationally based on strategic client or operational needs

Apply Before 10/13/2025