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Job Description

• The Human Resources Partner executes the Business Unit or Region HR frontline implementation, enablement and delivery of the people agenda.

Responsibilities

Key Deliverables

The HR Partner will be accountable to achieve the following objectives:

• Governance
• Tactical Meetings
• Provide input in tactical meetings when required
• Provide inputs into the business / function unit or Region transformation initiatives when required
• Provide inputs into the risk mitigation and controls
• Prepare documentation required for sign-off / making decisions regarding tactical changes

Escalations

• Escalate issues that will result in severe time, scope, productivity, and cost or resource impact
• Provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery within the delegations of authority framework

Performance

• Ensure execution in alignment with divisional or Regional strategy
• Provide input into SLA approval and exception performance review

Reporting

• Report on a regular basis to reporting manager relating to progress made within business / function unit or Region and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary
• Operational Delivery

Assist the HR Consultant to manage, localize and implement the people strategy and agenda relating to:

• Organization Design
• Workforce Planning and Analytics
• Performance Management
• Talent Management
• Leadership & Career Management

Employee Relations

• Facilitation of disciplinary hearings, grievances, and appeal hearings
• Implementation of related processes, policies and guidelines as per MTN policies and related labour legislation framework
• Continually monitor effectiveness and compliance with guidelines
• Create open communication channels regarding ER issues
• Advise & guide the line managers & employees on consistent application of the Disciplinary & Grievance Processes

Human Capital Management (Recruitment, Selection and onboarding of candidates & Exit)

• Support management of headcount within the business or Region inline business goals and budgets
• Assess employees’ levels of Competence against the relevant profiles/frameworks
• Assist in compilation of competency based questionnaires to be used in the interview
• Facilitation of the interviews and taking an active role in the overall selection of the candidates
• Ensuring appointed candidates are settled with regard to HR related activities i.e. getting the necessary information to make informed decisions on things like funds to belong to, medical aid options etc.
• Support employee induction and orientation
• Ensures internal controls are complied with to minimise recruitment risk
• Input into succession planning and influence decisions around key posts earmarked for successors, and thus ensuring logical and managed career progression, designed to meet future resourcing requirements
• Ensure compliance to set Employment Equity targets and policies
• Provide support to line management in managing the staff exit process
• Conduct exit interviews and produces a quarterly report on trends

Performance and Talent Management

• Facilitate the implementation of Performance Management Process in the respective Business Units and Region
• Ensure compliance on Integrated Performance Framework (IPF) as per the agreed policies and timelines
• Support clarification of roles and responsibilities for both line managers and employees regarding the IPF
• Support the facilitation of action plans being put to place regarding performance improvement for under performers as identified and performed by line management;
• Actively Monitor Succession Planning and Ensure the Development of Key Talent;
• Guide and facilitate career path process together line and individual employees
• Implementation of talent management strategies and policies

Organisational Design and Learning & Development

• Have an understanding of how to develop Job Profiles in accordance to MTN Methodology
• Coordinate all OD, culture alignment and Learning & Development interventions and any other approved interventions
• Management of BU organisational structures and manpower balancing
• Facilitation of feedback sessions (focus groups) regarding surveys and other any other Organisational Development intervention, feedback and proposed way forward

Human Resources policies and procedures

• Communicate and educate the Business units on all HR policies, procedures and processes
• Provide advice and ensure compliance on HR policies, procedures and processes i.e. Employee Relations, Recruitment, etc.

Relationship Management

• Undertakes and participates in interventions (e.g. workshops) to transfer HR knowledge to the line managers, so that managers are suitably equipped to maximise HR capacity in their areas of responsibility
• To promote and ensure fair employee practices and people culture development
• To facilitate and promote a positive climate of mutual trust and respect

Remuneration

• Support line management on remuneration issues related to the day-to-day management of staff, as well as other more specific initiatives such as 'key staff'
• Manages remuneration costs in relation to the contribution to business objectives (includes being up to date with the latest information through published salary surveys and other related sources)
• Through payroll processing area, ensures an efficient payroll service to line
• Monitors overtime trends and if necessary implements corrective action

Regional Support

The Human Resources Partner is expected to:

• Provide support to all business and functional units based in the Region
• Execute the key deliverables, governance, reporting, etc in the context of the Region
• Act as key HR generalist support role within Regions representing all HR verticals and COE functions in execution of the people agenda (Reward, Employee Experience, Employee Relations, Service Operations)
• Operate in a matrix organization that requires strong alignment and collaboration with HR Business Partner peers and COE functions on the people agenda
• Ensure alignment with the Senior HR Business Partner and implement the vertical business / function business agenda and people plan

Qualifications

• Minimum of 3 year tertiary degree / diploma (Human Resource/ Behavioural Sciences/ Business Studies / Management and/or Equivalent)
• Minimum of 3 years’ experience in working in the HR domain in telecommunication environment with specific focus on OD, performance management, talent management and workforce planning 
• Demonstrated experience partnering with clients on solving business/operational issues through the application of progressive people systems (Human Resources) practices.
• Project management experience
• Worked across diverse cultures and geographies
• Experience working in a medium to large organization

Competencies:

Functional Knowledge

• Business/ Financial Acumen
• Telecom Operating Model, Business and Market knowledge
• Knowledge of HR polices and processes
• Talent Sourcing
• Workforce Planning and Analytics
• Organization Design and effectiveness
• Performance Management
• Employee Relations and applicable labour legislations
• Leadership and Career Management
• Functional KPI design
• Functional skills and competencies

Skills

• Strong consultative skills (influencing, assessment, facilitation, expectation setting, relationship building)
• Analytical and Data interpretation
• Excellent verbal and communication skills
• Demonstrated time management and priority setting skills
• Possesses flexibility to work in a fast paced, dynamic environment
• Project management
• Reporting & Presentation Skills
• People Management
• Dealing with ambiguity and complexity
• Conflict Management
• Negotiation skills
• Numerical skills
• Ability to operate in a matrix organization

Behavioural

• Accountable
• Adaptable
• Confidence
• Agile
• Culturally aware
• Gets work done
• Innovation
• Inquisitive

Apply Before 10/15/2025

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Responsibilities

The Senior Manager: Regulatory Affairs will be accountable to achieve the following objectives:

• Provide leadership in regulatory affairs and ensure that the business is prepared to respond to diverse issues arising from regulatory frameworks, environments and competitive markets
• Prepare policy submissions on matters involving regulatory instruments and public policy relating to the countries in which MTN operates as well as regional and global regulatory issues
• Development of regulatory strategy, issue management and power mapping frameworks
• Provide regulatory input into business strategy 
• Monitoring and analysis of pending legislation and regulations that may impact the company’s operations and MTN Group, and alerts management 
• Provide input into proposed regulatory policies/legislation along with the OpCos and/or platforms ensuring MTN’s Group and operational interests are taken into account
• Influence the telecommunications sector competition policies to advocate for regulatory parity
• Monitor and review regulatory issues including regulatory compliance with reference to 
• interconnect agreement and all interconnect related issues affecting the business.
• infrastructure sharing guidelines/ agreements and national and international roaming agreements.
• MTN Group and Opco agreements and other arrangements impacting regulatory issues, prescriptions and policies
• Address and provide satisfactory resolutions of regulation issues pertaining to:
• the impact, proactive development of strategy relating to interconnection as they pertain to mobile operators
• analysis of international and domestic telecom pricing and cost studies for the purpose of rendering requisite support to the MTN business to determine accuracy and the resulting impact on MTN’s business goals and strategy 
• market trends and conducting evaluation of data researched and identifying potential risks / threats / opportunities 
• tariff analyses in both retail and wholesale markets including cost studies to establish cost-based tariffs and regulation 
• keeping abreast of regulatory economics and developments in ICT competition regulation
• Provide advice and regulatory support on issues pertaining to consumer and services regulation including consumer protection issues, consumer rights, data protection, privacy and sovereignty, and products and services offered
• Monitor, review and keep MTN Group abreast of developments; bills, and new policies, within the global MTN Group and operational legislative/ regulatory arena
• Provide detailed research and benchmarking for purposes of developing MTN Group’s position in response to legislative and policy changes from time to time and providing support to OpCos and platforms in respect of their positions
• Driving industry initiatives through industry bodies and with industry stakeholders including
• Making presentations to key pertinent stakeholders’ relevant fora
• Building and maintaining relationships with key stakeholders and co-ordinating lobby efforts with the relevant stakeholders
• Assisting in negotiations with mid-level regulatory authority professionals and government stakeholders 
• Supporting regulatory initiatives through engagement and relationships with key industry stakeholders and industry bodies 
• Promoting the development of sensible regulatory frameworks for MTN amongst government and regulatory authorities in all markets that would lead to productivity gains
• Participating in proactive engagement with senior-level regulatory authorities, governments, stakeholders and industry fora to influence regulatory policies
• Assess impact of proposed regulatory frameworks on sustainability of business operations
• Develop mitigation strategies for issues as and when they arise
• Establish a centre of excellence for advice on regulatory matters within MTN
• Any other regulatory issues that may from time to time arise

Key Deliverables

• Business opportunities and threats presented by current and pending regulations and legislation are identified and appropriate recommendations are made
• Pertinent opinions, position papers, submissions and toolkits
• Implementation of Group Regulatory strategy including economic and service regulation
• Monitoring of licencing frameworks across the Opco’s
• Regulatory compliance to regulations and legislations
• Supporting effective capacity building interventions and self-development opportunities for regulatory affairs unit

Qualifications

Education:

• Law (LLB degree), or minimum 4-year Tertiary degree in Economics, Politics or International Relations 
• Masters or sector-related certifications advantageous
• Relevant certification / accreditation / membership with professional body as required for degree and/or role  
• Fluent in English. Proficiency in other African languages/French advantageous

Experience:

• 5- 8 years’ experience in a regulatory affairs function/activity preferably in a telecoms environment
• 5 years’ progressive regulatory experience in telecoms environment including “hands-on” regulatory compliance strategy experience 
• In depth experience and understanding of the ICT industry and regulatory framework 
• Effective stakeholder relationship management experience in a telecoms regulatory environment
• Strong and effective business communications (verbal and written) skills
• Worked across diverse cultures and geographies advantageous
• Experience working in a medium to large organization

Apply Before 10/13/2025

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Responsibilities

• The Senior Manager Youth Segment, will support the General Manager: Pricing, Planning and Global Value propositions and will be fully accountable to achieve the following objectives:

Strategy Development and Implementation

• Reignite brand relevance and affinity among Youth by addressing the disconnect between current offerings and evolving expectations.
• Develop and launch youth-centric propositions across voice, data, digital, and fintech products, tailored to the diverse needs and behaviours of young people across MTN’s footprint.
• Drive base acceleration and digital adoption, contributing directly to MTN’s commercial growth and long-term brand equity.

Key Responsibilities

• Conduct a comprehensive review of existing youth propositions across MTN’s operating companies, identifying gaps in pricing, features, and campaign effectiveness.
• Support the Group and operating companies with deep understanding of Youth market dynamics and Digital trends
• Lead the design and rollout of a simplified, sharper youth value proposition that reflects the aspirations, digital lifestyles, and cultural nuances of Africa’s youth.
• Collaborate with cross-functional teams to integrate insights, product innovation, and competitive intelligence into a cohesive youth strategy.
• Support Opco teams with strategic product bundling and pricing within the Youth segment
• Champion youth engagement through digital channels, social platforms, and experiential marketing.

Impact and Outcomes

The successful candidate will:

• Reposition MTN as the most admired and relevant brand among Africa’s Youth.
• Deliver measurable improvements in customer acquisition, retention, and lifetime value.
• Strengthen MTN’s leadership in digital and fintech innovation, ensuring youth are at the centre of the Group’s transformation journey.

Governance 

• Adhoc, operational and tactical meeting
• Set up/ participate in adhoc and operational meetings 
• Participate and provide input into tactical meetings
• Report at process and functional level

Escalations

• Manage and resolve escalations that have impact on critical path of service delivery
• Escalate issues that will result in significant time, scope, employee/customer or cost impacts if not resolved
• Manage and provide solutions to issues that require formal resolution

Performance

• Review performance against agreed KPIs and compliance to SLAs
• Create and monitor plan for continuous improvement
• Regulary review and provide performance updates of Opco’s vs agreed KPIs

Reporting

• Report on a monthly basis to management relating to progress made within the sub-division and in accordance with the measurement metrics set by the organisation
• Report on an ad hoc basis on specific projects as and when necessary

Budgets 

• Manage sub-divisional budgets in line with business objectives
• Manage project or initiative budgets in line with business objectives 

Role Dependencies

• Opco Youth segments teams
• Group and Opco Technology teams
• Group and Opco Marketing teams
• Other Group Commercial teams
• Group Finance

Qualifications

Education:

• Minimum Bachelor’s degree in Marketing, Communications, Economics
• Post-graduate degree 
• MBA advantageous

Experience:

• 5 - 8 years of relevant work experience in a global / multinational business environment (understanding of emerging markets advantageous)
• 5 - 8 years in Telecommunications industry 
• 5 - 8 years of experience in a supervisory / managerial role
• Experience in segments, developing and implementing value propositions
• Experience in continuous improvement through the implementation of best practices

Competencies:

• Segment and Value proposition creation
• Brand Management
• Ambiguity in the workplace
• Change management
• Decision making processes
• Empowering others
• Excel and powerpoint 
• Project management
• Relationship/stakeholder management
• Risk management
• Telecommunications industry
• Value proposition creation

Apply Before 10/13/2025

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Responsibilities

Product Vision and Roadmap

• Define and maintain the product vision and strategic roadmap aligned to DDO and DataCo priorities.
• Prioritise features and backlogs in collaboration with business and technical leads.

Stakeholder Engagement

• Translate market and client feedback into actionable product requirements.
• Engage with OpCos, partners, and internal business units to align product delivery with commercial needs.

Agile Delivery Leadership

• Lead product squads using agile practices to ensure timely, high-quality output.
• Drive continuous iteration and validation through MVPs, user feedback, and PoV engagements.

Product Governance and Compliance

• Ensure products are developed in accordance with Group security, privacy, and governance standards.
• Support documentation of product lifecycle, risk assessments, and data access models.

Commercial Enablement and Market Activation

• Define product value propositions and contribute to pricing and packaging strategy.
• Support go-to-market activities, including enablement of sales and consulting teams.

Performance Monitoring and Optimisation

• Define and monitor product success metrics including adoption, revenue impact, and usage.
• Identify areas for improvement and drive iterative refinements.

Qualifications

Education:

• 4  year degree in Computer Science, Business, Product Management, or related field (Master’s preferred).

Experience:

• Minimum 5 – 8  years in product management or product ownership roles.
• Demonstrated success in leading data or analytics product development.
• Experience in agile delivery environments and stakeholder management across business and technical domains.

Competencies:

• Product Strategy: Develops and communicates a compelling vision with measurable business outcomes.
• Agile Execution: Delivers efficiently in iterative environments with agile and scrum methodologies.
• Technical Acumen: Understands data platforms, APIs, ML/AI concepts, and integration patterns.
• Stakeholder Influence: Builds alignment and trust across commercial, technical, and legal teams.
• Compliance Mindset: Applies knowledge of privacy, ethics, and governance in product design.

Key Deliverables:

Internal:

• Roadmaps, backlogs, and prioritised feature documentation.
• Product success metrics dashboards and adoption reports.
• Playbooks, sprint retrospectives, and compliance assessments.

External:

• Solution briefs and enablement content for go-to-market teams.
• Client-specific roadmaps and value narratives for PoVs.
• Product documentation packs for consulting and delivery use.

Apply Before 10/13/2025

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Responsibilities

Pipeline Design & Optimisation

• Take full ownership of the design, development, and maintenance of real-time and batch data pipelines that power telco, geospatial, and behavioural analytics across the enterprise.
• Leverage tools such as Spark, Kafka, SQL, and Python to build high-performance pipelines that meet business SLAs for latency, throughput, and resilience.
• Drive continuous improvement in pipeline architecture to optimise cost, scalability, and cross-system efficiency in hybrid cloud environments.
• Act as the key integration point between IT systems and the DataCo analytics ecosystem, ensuring seamless data flow across platforms.

Big Data Infrastructure Management

• Lead the operation and optimisation of MTN’s large-scale data infrastructure, including Hadoop, Spark, Databricks, and other distributed computing frameworks.
• Manage ingestion and processing of high-volume telco data (e.g., CDRs, DPI, trace data, mobility signals), ensuring consistency, availability, and security.
• Partner with IT and infrastructure teams to pre-empt system constraints and deliver scalable solutions that meet OpCo and Group data needs.

Data Quality & Validation

• Proactively embed end-to-end data quality controls into ingestion workflows, including validation, anomaly detection, and cleansing pipelines.
• Champion standardisation of metadata, lineage tracking, and access control across pipelines in collaboration with governance and security teams.
• Ensure adherence to MTN Group’s data privacy, compliance, and Responsible AI policies, enabling trusted internal and external data use.

Analytics & AI Readiness Enablement

• Deliver ML- and analytics-ready feature datasets with strong version control and reproducibility across markets and use cases.
• Partner with Data Science, BI, and GIS teams to co-create structured data layers for predictive models, dashboards, and industry-specific insights.
• Establish reusable components (e.g., curated tables, transformation logic, catalogues) that accelerate time-to-value across OpCos.

DevOps & CI/CD Integration

• Implement automated deployment pipelines using CI/CD tooling (e.g., GitLab CI, Terraform, Azure DevOps), enabling agile and reliable delivery of data engineering assets.
• Lead monitoring and observability practices across pipelines, using performance dashboards, alerts, and health checks to ensure system uptime and recovery readiness.
• Work hand-in-hand with IT platform teams to streamline deployment in hybrid and federated environments, accelerating delivery cycles and reducing operational friction

Qualifications

Education:

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a related technical discipline (required)
• Master’s degree in Data Engineering, Cloud Infrastructure, or Big Data Architecture (advantageous)
• Industry certifications in cloud platforms (Azure, GCP, AWS), big data frameworks (Spark, Hadoop), or DevOps/DataOps tools are strongly advantageous

Experience:

• Minimum of 5- 8 years of experience in data engineering, with at least 3+ years in a senior or lead capacity, managing high-throughput data environments
• Demonstrated experience designing and optimising real-time and batch pipelines across cloud and on-prem infrastructures
• Proven track record in telco-scale data processing, including handling of CDRs, DPI logs, mobility signals, or similar high-volume signals
• Experience driving cross-functional delivery in partnership with platform teams, IT infrastructure, governance, and product squads
• Familiarity with data monetisation, data productisation, or data enablement in platform or consulting contexts is preferred

Competencies:

• Data Pipeline Mastery: Expert in building and scaling real-time and batch data pipelines using Spark, Kafka, SQL, and Python
• Big Data Infrastructure Leadership: Deep knowledge of distributed systems (Hadoop, Databricks, Hive) and hybrid cloud environments
• Cloud & DevOps Integration: Skilled in CI/CD, containerisation (Docker, Kubernetes), IaC, and observability tools for data systems
• Governance & Compliance Alignment: Designs pipelines that embed data lineage, security tagging, access control, and policy enforcement
• System Optimisation: Drives performance tuning, cost efficiency, fault tolerance, and workload automation at scale
• Team Enablement: Mentors data engineers, drives capability uplift across OpCos, and standardises reusable engineering components
• Cross-functional Influence: Proactively engages with IT, security, architecture, and analytics functions to accelerate delivery and integration

Apply Before 10/13/2025

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Responsibilities

Executive Engagement & Strategic Relationship Management

• Engage and build deep, trusted relationships with C-level decision-makers within premium multinational (MNC) clients across OpCos and regions.
• Represent MTN DataCo at executive forums, acting as a strategic advisor on geospatial solutions, enterprise data transformation, and AI enablement.
• Develop long-term partnership strategies that reflect a clear understanding of client priorities, digital maturity, and business drivers.

Strategic Account Ownership & Revenue Accountability

• Own and be accountable for the revenue, growth, and retention of large managed accounts, including full lifecycle responsibility from opportunity identification through to delivery and expansion.
• Deliver against financial and operational targets aligned to Group and DataCo’s revenue ambitions, while ensuring optimal cost-to-serve.
• Develop and execute comprehensive account plans and global growth strategies, with embedded cross-sell and upsell initiatives to expand share of wallet.

Pipeline Management & Commercial Execution

• Maintain a robust sales pipeline, using data-driven insights and industry benchmarks to forecast opportunities and prioritise high-impact pursuits.
• Manage opportunity qualification, bid coordination, pricing strategy, and RFP submission in collaboration with Bid Management, Legal, and Solution teams.
• Track and report sales pipeline KPIs, expected RFPs, win/loss ratios, and conversion timelines with clear reporting to leadership.

Client-Centric Solution Development & Delivery Assurance

• Translate client strategies into monetisable solutions using MTN’s portfolio of geospatial, behavioural, governance, and AI services.
• Collaborate with solution architects and delivery teams to design proof-of-value engagements that demonstrate measurable impact.
• Ensure quality assurance and service excellence across delivery touchpoints, including onboarding, support, billing, and post-sale value realisation.

Internal Alignment & Virtual Team Leadership

• Coordinate and lead virtual teams across OpCos (Global Account Managers, Service Managers, Sales Support, LAMs) to ensure unified account execution.
• Regularly brief MTN Group Exco, OpCo leadership, and Group EBU stakeholders on client health, risks, commercial posture, and growth opportunities.
• Serve as the escalation point for strategic client issues, coordinating rapid resolution across internal and external teams.

Competitive Intelligence & Value Articulation

• Monitor and respond to competitor moves by developing counter-strategies rooted in client insight and market intelligence.
• Collaborate with product and marketing teams to co-create sector-specific propositions and enablement assets tailored to client needs.
• Lead defensibility efforts by showcasing DataCo’s unique value and ensuring alignment with evolving industry standards (e.g., data privacy, AI regulation).

Governance, Reporting & Thought Leadership

• Adhere to MTN’s governance frameworks, compliance policies, and ethical sales practices in all client engagements.
• Provide inputs into the development of new propositions based on market feedback and evolving client use cases.
• Serve as a thought leader and spokesperson in client-facing and industry events, promoting MTN DataCo’s role in enabling AI-native transformation.

Qualifications

Education:

• 4 year degree in Business, Technology, Geography, or Analytics-related discipline (required)
• Postgraduate qualifications(Masters or higher) in Strategic Management, Data Science, or Digital Transformation, MBA, CA (advantageous)
• English, French

Experience:

• 5- 8 years of experience in B2B sales, solution consulting, or digital transformation roles, with a strong focus on the ICT, ISP, and telecommunications sector, including data and AI-led offerings.
• Demonstrated success in managing complex, multi-stakeholder global accounts, with a proven ability to grow MNC clients into high-value strategic relationships across multiple OpCos and geographies.
• Extensive experience in multinational and emerging markets, ideally within African or Middle Eastern commercial landscapes; experience working across diverse cultures and virtual teams is essential.
• Gold Certified Seller or equivalent credential (required within 12 months of onboarding as per MTN Sales Academy Certification process).
• Strong understanding of data platforms, geospatial solutions, and the enterprise data lifecycle, enabling consultative solution framing without sole reliance on technical pre-sales.
• Proven capability in virtual team management, including coordination of Global Account Managers (GAMs), Local Account Managers (LAMs), Service Managers, Bid teams, and Sales Engineers to deliver a seamless client experience.
• Experience in leading and developing account management teams, including coaching, performance optimisation, and collaborative planning.
• Ability to translate customer strategy and business drivers into monetisable, solution-driven roadmaps across governance, AI, cloud, and migration domains.
• Solid understanding of sales performance management, including pipeline reporting, RFP conversion, revenue forecasting, and governance oversight.
• Excellent communication skills, with experience presenting at CxO level and crafting compelling, insight-led proposals and strategic briefs.
• Track record of exceeding revenue targets and delivering measurable business impact across accounts and regions.
• Fluency in French is highly desirable, given MTN’s pan-African footprint and MNC engagement landscape.
• Deep familiarity with MTN products, solutions, and internal engagement processes, with the ability to independently frame opportunities, drive cross-sell, and navigate the solution landscape confidently.

Competencies:

• Strategic Account Leadership – Owns the long-term vision, performance, and defensibility of client portfolios
• Solution-Oriented Thinking – Frames MTN solutions to solve real-world, cross-industry challenges
• Commercial Acumen – Drives revenue targets while aligning value delivery to measurable outcomes
• Cross-Functional Influence – Leads without authority across matrixed internal and OpCo teams
• Client-Facing Agility – Adapts approach based on client maturity, sector dynamics, and buying behaviour
• Resilience and Energy – Thrives in fast-paced, high-pressure environments with a strong work ethic and performance mindset
• Learning Agility – Demonstrates curiosity and eagerness to understand emerging ICT, AI, and data solutions
• Mentorship and Coaching – Supports capability uplift through structured and informal coaching to junior sales members
• Mobility and Adaptability – Willingness to travel locally and internationally based on strategic client or operational needs

Apply Before 10/13/2025

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Job Description

Global Influences:

• Accelerated adoption of geospatial analytics across industries for customer targeting and infrastructure optimisation.
• Integration of spatial data with AI/ML and big data platforms to drive business intelligence

Industry Drivers:

• Telcos are leveraging location data to unlock new commercial value streams and insights
• Cross-sector demand for spatial intelligence solutions in retail, transport, FMCG, and government

Organisational Mandate: 

• MTN DataCo aims to enable insight-driven decision-making and revenue-generating data products, with geospatial analytics as a core capability. The role supports this by advancing GIS frameworks, tooling, and data assets, and by positioning these in consulting and platform solutions to external clients.
• Organization Values: At MTN we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life. Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.
• As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
• Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.

Responsibilities

Spatial Analytics Design and Enablement

• Lead spatial analysis, geolocation modelling, and enrichment using telco, geographic, and behavioral data.
• Develop and maintain reusable spatial models and thematic layers (e.g., population, income, footfall, network performance).
• Ensure models are scalable across OpCos and applicable to diverse sectors such as FMCG, public services, finance, and infrastructure planning.

Consulting and Monetisation Support

• Collaborate with Business Development and Solution Consulting to scope spatial PoVs and client engagements.
• Translate spatial insights into business outcomes for planning, segmentation, targeting, and infrastructure optimisation
• Guide commercial packaging and use case framing for spatial analytics offers

Spatial Platform Integration

• Ensure geospatial assets are integrated with DataCo’s core architecture and available in hybrid environments (e.g., Hadoop, Databricks, Azure, GCP, etc)
• Contribute to platform design and data pipeline enablement for real-time and batch spatial workloads

Partner Data and Enrichment Coordination

• Manage relationships with third-party data providers (e.g., demographic vendors, mapping providers)
• Oversee ingestion and validation of external layers and harmonisation with telco data assets

Governance and Standards

• Promote standard GIS data models, metadata practices, and spatial quality controls
• Ensure geospatial data and models align with Group security, privacy, and compliance policies

Capability Building and Evangelisation

• Drive GIS maturity uplift across OpCos via enablement sessions, playbooks, and knowledge-sharing.
• Represent MTN spatial capabilities in industry forums, research publications, and strategic client engagements.
• Explore emerging spatial analytics techniques (e.g., geospatial ML, spatial-temporal graph analytics) and lead internal innovation pilots.

Qualifications

Education:

• Minimum 4 year degree in computer science, Information Systems, Data Engineering, or related technical field (mandatory)
• Degree in Geoinformatics, GIS, Spatial Planning, Data Science, or related field
• Master’s degree or higher advantageous.
• GIS certification or postgraduate qualification (preferred)
• Certification in geospatial tools (e.g., ESRI, QGIS, PostGIS) or spatial data science is advantageous.

Experience:

• Minimum 6+ years of experience in spatial analytics, GIS implementation, or location intelligence roles
• Prior experience in telco, urban planning, consulting, or retail analytics domains
• Demonstrated track record of translating spatial insights into commercial or operational outcomes

Competencies:

• Strategic Framing : Aligns spatial solutions to commercial goals and customer outcomes.
• Geospatial Analytics: Expert in geolocation modelling, thematic mapping, and spatial visualisation tools (e.g., QGIS, ArcGIS, PostGIS)
• Insight Translation: Strong ability to convert spatial patterns into actionable insights for commercial and operational use
• Technical Acumen: Familiarity with cloud-based spatial data systems and integration with big data platforms
• Consulting Orientation: Skilled in communicating complex spatial concepts to business and technical audiences
• Tooling and Frameworks: Knowledge of geospatial APIs, mobility datasets, routing models, and 3rd-party enrichment layers
• Governance and Quality: Ensures accuracy, lineage, and compliance of spatial models and insights
• Innovation Drive: Applies emerging spatial techniques to unlock new use cases.
• Data Integration: Merges telco, geographic, and partner data into enriched spatial products.
• Compliance Stewardship: Ensures spatial practices are privacy-preserving and policy aligned.

Key Deliverables:

Internal:

• Group-standard geolocation models and spatial layers
• Documentation of spatial use cases and client-ready PoV templates
• GIS enablement plans and community of practice coordination

External:

• Spatial components of PoV packages and consulting deliverables
• Integration reference docs and deployment guides for platform teams and partners
• Strategic insight dashboards or visualisation prototypes for client engagements

Apply Before 10/13/2025

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Responsibilities

Model Design & Development: 

• Lead the development of advanced machine learning models and AI frameworks that leverage telco, geolocation, and behavioural signals.
• Define modelling standards and promote reuse of pipelines, features, and architectures across multiple use cases.

AI Solution Packaging: 

• Architect AI-enabled components that can be operationalised as scalable products or consulting accelerators across OpCos.
• Guide the modularisation of ML solutions for deployment in different sectors (e.g. financial services, retail, government).

Use Case Leadership & Translation:

• Engage with executive and business stakeholders to identify high-impact use cases aligned to commercial and operational KPIs.
• Define the success criteria, data requirements, and validation frameworks that underpin each AI initiative.

MLOps and Deployment: 

• Partner with Engineering and DevOps to ensure seamless model deployment into production environments using modern CI/CD, containerisation, and MLflow/Kubeflow pipelines.
• Embed traceability, auditability, and scalability as core principles of ML deployment practices.

Model Monitoring & Ethics:

• Lead efforts to track model health, bias, drift, and fairness in accordance with Responsible AI and ethical governance frameworks.
• Define audit protocols and escalation paths for AI risk mitigation and regulatory compliance.

Cross-functional Collaboration: 

• Serve as the AI representative within multidisciplinary squads, aligning workstreams across Data Engineering, Product, Governance, and Commercial teams.
• Translate technical complexity into strategic narratives that influence senior leadership and client stakeholders.

Leadership & Innovation Expectations

• Champion a data science culture of experimentation, intellectual curiosity, and measurable business value.
• Drive innovation in AI use cases, including real-time intelligence, geospatial modelling, and deep learning frameworks.
• Build communities of practice for AI excellence across MTN OpCos.
• Represent MTN DataCo in regional and global forums to promote leadership in responsible and impactful AI applications

Qualifications

Job Requirements (Education, Experience and Competencies)

Education:

• 4 year degree in Computer Science, Statistics, Applied Mathematics, Data Science, or a related quantitative field (required)
• Master’s degree or PhD in Machine Learning, Artificial Intelligence, or a relevant discipline (preferred)
• Certifications in machine learning, cloud AI services (e.g. GCP ML, Azure AI, Databricks), or Responsible AI frameworks (advantageous)

Experience:

• Minimum of 5 - 8 years of progressive experience in data science, AI/ML solution development, or advanced analytics, with a proven record of production-grade deployments
• At least 3+ years in a senior leadership or team lead role guiding AI initiatives in enterprise settings
• Demonstrated success in developing and scaling AI/ML solutions using telco, location, or behavioural datasets
• Strong experience working in cloud-based MLOps environments (e.g. Azure ML, GCP Vertex AI, Databricks, MLflow/Kubeflow)
• Exposure to cross-sector AI deployments, including financial services, retail, or public sector use cases, is highly advantageous
• Proven track record of working in agile, cross-functional teams, ideally in platform, product, or consulting environments
• Prior experience in telco, urban planning, consulting, or retail analytics domains
• Demonstrated experience with big data datasets in customer behaviour, geospatial, etc.
• Proven ability to deploy models into production and monitor at scale

Competencies:

• ML & AI Expertise: Deep understanding of supervised/unsupervised learning, time series, recommendation systems, classification, NLP, and spatial ML
• Solution Packaging: Ability to abstract models into reusable components, APIs, or solution accelerators
• MLOps Proficiency: Practical experience with model versioning, testing, orchestration, and monitoring in production
• Responsible AI & Ethics: Working knowledge of fairness, bias detection, explainability, and AI risk governance
• Strategic Translation: Strong business acumen with ability to align technical work to commercial and operational outcomes
• Technical Leadership: Capable of mentoring junior data scientists and leading architectural discussions
• Communication & Influence: Clear communicator who can engage C-level audiences and simplify technical concepts for non-technical stakeholders

Key Deliverables:

Internal:

• Enterprise-grade ML Models: Deployed predictive and prescriptive models that directly inform business-critical decisioning across Group and OpCos (e.g., churn prediction, product affinity, fraud detection).
• Reusable AI Pipelines: Production-ready ML pipelines and feature stores, complete with automated retraining, performance monitoring, and MLOps documentation to support cross-functional reuse and scalability.
• Strategic AI Use Case Portfolio: Curated catalogue of prioritised, high-impact AI use cases mapped to business KPIs, with supporting artefacts (problem statements, data assets, success metrics, and outcome reports).
• Responsible AI & Governance Artefacts: Integrated bias assessment reports, fairness validations, and model documentation aligned to MTN’s AI governance standards.

External:

• Client-ready AI Assets: Sector-specific AI solutions (e.g., footfall prediction, customer lifetime value, geospatial targeting) embedded in MTN’s PoV and consulting engagements.
• Commercialised AI Offerings: Packaged machine learning modules and APIs contributing to MTN DataCo’s product catalogue and monetisation platforms.
• Thought Leadership Contributions: Insight briefs, client presentations, and published use cases that position MTN as a pan-African leader in responsible and applied AI.
• Partner Integration Support: Technical documentation and onboarding artefacts enabling secure and scalable integration of AI components into client or partner environments.

Apply Before 10/13/2025

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Responsibilities

Operational Delivery 

Lifestyle claims:

• Review and approve all lifestyle benefit claims within defined turnaround times.
• Monitor and respond to all queries relating to lifestyle benefits

Administer of benefit and reward programmes and systems

• Administers the recognition system by updating of employees, monitoring and arranging funding, bulk messaging.
• Administers the canteen subsidy by preparing monthly schedules for payment and payroll uploads, arrange funding, reconciliation and query resolution.
• Monthly volume statistics on the utilisation of above benefits and programmes.
• Monitor and respond to all queries relating to kudos/shine, meal subsidies.
• Regular capture or update of reward data on relevant systems, such as terminations on the external share system.

Tactical project support

• Support the planning and execution of events, such as Global Appreciation Week, 21 days of Yello Care, Career & Wellbeing week, HR Townhalls, etc.

MTNSAReward mailbox

• Monitor, respond to or allocate queries on the MTNSAReward email, YPYW email and Service Now.

Administration

• Co-ordinate payments of 3rd party invoices.
• People (Learning & Growth) Perspective
• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.

Qualifications

Education

• Minimum Requirement - Matric
• Diploma in Human Resources / Industrial Psychology or related

Experience

• Minimum 1 year experience that includes customer service and administration.
• Experience with HR processes such as Recruitment, Termination, HR administration, IR, Remuneration, legislation relevant to employees.

Apply Before 10/10/2025

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Responsibilities

The Reward Specialist/Analyst will be accountable to achieve the following objectives:

Data Analysis & Reporting:

• Extract, analyse and prepare all internal and external total reward reports on a monthly, quarterly & annual basis, or as and when required:
• Pay equity analysis, identifying trends and anomalies
• Annual increase and bonus process data preparation and support
• Recognition and incentive programmes
• Participation and utilisation for all benefits and retirement plans
• Increase mandate
• Union negotiations

Research:

• Conduct market benchmarking and compensation surveys to analyse external competitiveness. This includes draft responses, submission and managing the relationship with benchmark providers.
• Provide insights and data analysis to the reward team regarding compensation and benefits.

Operational delivery

• Execute processes to validate reward-related data.
• Investigate reward and benefit queries
• Consult and collaborate with internal stakeholders regarding compliance and regulatory requirements in relation to reward and report on issues identified and recommend corrective measures.
• Provide support to the Reward team

Record keeping

• Maintenance of efficient and effective record keeping.
• Co-ordinate and maintain updating of reward policies and procedures.
• Assist with audits and compliance documentation

People (Learning & Growth) Perspective

• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.

Qualifications

Education

• Bachelor’s degree majoring in a numeric-relate field.
• Global Reward Professional (preferred).

Experience

• 2-3 years work experience applying analytics and reporting.
• 2 years in reward (advantages).

Apply Before 10/10/2025