Administrator - Rewards.Human Resources at MTN

Responsibilities

Operational Delivery 

Lifestyle claims:

• Review and approve all lifestyle benefit claims within defined turnaround times.
• Monitor and respond to all queries relating to lifestyle benefits

Administer of benefit and reward programmes and systems

• Administers the recognition system by updating of employees, monitoring and arranging funding, bulk messaging.
• Administers the canteen subsidy by preparing monthly schedules for payment and payroll uploads, arrange funding, reconciliation and query resolution.
• Monthly volume statistics on the utilisation of above benefits and programmes.
• Monitor and respond to all queries relating to kudos/shine, meal subsidies.
• Regular capture or update of reward data on relevant systems, such as terminations on the external share system.

Tactical project support

• Support the planning and execution of events, such as Global Appreciation Week, 21 days of Yello Care, Career & Wellbeing week, HR Townhalls, etc.

MTNSAReward mailbox

• Monitor, respond to or allocate queries on the MTNSAReward email, YPYW email and Service Now.

Administration

• Co-ordinate payments of 3rd party invoices.
• People (Learning & Growth) Perspective
• Contribute to a high performing team by sharing knowledge, training and development in subject matter expertise.
• Ensure open communication channels with team members, contribute and participate in change management interventions where necessary.
• Aim to achieve and meet KPIs and ensure regular performance feedback is received, and performance related perspectives is provided to Performance Manager that will enhance performance standards.
• Continuously seek self-professional development to hone skills and capabilities in a versatile and evolving digital landscape.
• Track and self-evaluate performance and identify training and development requirements and opportunities to continuously improve stakeholder collaboration, quality of work and productivity.

Qualifications

Education

• Minimum Requirement - Matric
• Diploma in Human Resources / Industrial Psychology or related

Experience

• Minimum 1 year experience that includes customer service and administration.
• Experience with HR processes such as Recruitment, Termination, HR administration, IR, Remuneration, legislation relevant to employees.

Apply Before 10/10/2025