Senior Manager: ICT Infrastructure at Border Management Authority

Description

The successful candidate will be expected to perform the following duties:

Functional Management

• Lead the design and implementation of the organization's ICT infrastructure, including networks, servers, storage, and data centres for BMA Head office and 71 Ports of Entry.
• Ensure infrastructure projects are delivered on time, within budget, and meet quality standards.
• Collaborate with internal teams and external vendors to deploy and integrate infrastructure components.
• Ensure the stability, availability, and performance of ICT infrastructure systems and services.
• Develop and implement proactive monitoring and maintenance processes to prevent and resolve issues.
• Manage service-level agreements (SLAs) with vendors and service providers to ensure effective support and timely incident resolution.
• Manage SITA contracts.
• Develop and maintain disaster recovery and business continuity plans for ICT infrastructure systems and services.
• Regularly test and update the plans to ensure their effectiveness in minimizing downtime and data loss.

Stakeholder Management Support  

• Build and maintain relationships with all BMA business units for the purposes of expectations management and knowledge sharing.
• Represent and participate in the organisation’s committees and tasks teams when required.
• Convene and attend meetings and present findings and business cases to relevant stakeholders when required.
• Implement timeous communication on progress and challenges in achieving the tactical work plans to impact stakeholders.
• Attend industry related forums, conferences, and workshops to gain industry insight for the purpose of business improvement.

Governance, Risk and Compliance 

• Ensure the development and implementation of the risk register.
• Analyse and evaluate the internal controls to determine their effectiveness in mitigating risks.
• Assist in the development of the risk register.
• Update risks register in partnership with relevant stakeholders.
• Ensure compliance with the relevant legislation and regulations.

Financial Management 

• Provide input in the planning and compilation of the business unit’s annual budget aligned to the operational plans to support the implementation of set objectives.
• Ensure the effective implementation, management, monitoring of the business unit’s budget, and mitigate and report on any variances.

• Monitoring financial control, budget management and the procurement process to ensure compliance with the legislation e.g. (PFMA, PPFA, and BBBEE).
• Ensure the deployment of proper financial controls to manage the business unit budget.
• Report on and communicate any costs improvements and shortfalls

People Management 

• Build and lead an effective and cohesive team through the effective management of divisional resources.
• Drive the implementation of talent acquisition, succession planning, development, and retention strategies for the division.
• Ensure the enhancement of relevant knowledge and skills through continuous coaching, mentoring and nurturing of talent in the business unit.
• Create a high-performance culture and manage team performance effectively by translating and communicating the annual performance goals and measures into individual work plans based on agreed upon objectives.
•  Ensure the working environment contributes to improving employee engagement, recognition and increased productivity.
• Ensure the management of poor performance and disciplinary matters in line with the BMA’s policies and procedures 

Requirements

Minimum Qualifications 

• Matric (Grade 12)
• Bachelor's degree or Be Tech (NQF Level 7) in computer science, information technology, or a related ICT field.
• ITIL Certificate
• Networking related Certificate
• Office 365 related certificate or Cloud Certificate will be an added benefit 

Minimum Experience

• 5 years’ experience at middle management in ICT Infrastructure.

Knowledge

• Server Management
• ECT Act
• Border Management Authority Act,2020.
• ICT Infrastructure

Other requirements

• Flexibility in working hours will be required to meet demands of the role.
• May be required to work overtime.
• Valid driver’s License. Extensive travelling across the Country