Senior Manager Infrastructure and Networks at The National Student Financial Aid Scheme

RESPONSIBILITIES: 

Lead ICT infrastructure projects.

• Project manage all ICT infrastructure projects and direct projects to reengineer business processes.
• Monitor project SLA for service providers, manages their contracts and reviews their performance.
• Lead, plan, organize and manage the ICT Infrastructure team to ensure stability, scalability, capacity and availability within the area.

Effectively manage the budget and resources.

• Negotiate for resources by considering business and development priorities from vantage point of NSFAS.
• Consider business needs, managers input, trade-offs and leverage to allocate resources to priority areas of Section.
• Monitor spend according to plan and make necessary adjustments.
• Identify wasteful expenditure and challenges inappropriate work practices and attitudes to resolve this.
• Make case for change for business process improvement through proposals and business cases.

Ensure compliance, monitoring, evaluation and sound reporting

• Ensure adherence to approved ICT governance principles and policies.
• Handle reports on performance and compliance.
• Use of standard reporting templates and tools and make recommendations for improvements over time.
• Monitor compliance of section and direct reports with compliance needs of the APP service unit plans.
• Submit performance and compliance reports timeously and to required standards.
• Constructive use of standardized reporting tools and templates.
• Awareness of APP requirements.
• Sound compliance reporting.

Analyse Cybersecurity related threats, ensure cybersecurity readiness

• Conduct threat assessments and perform vulnerability scanning of ICT systems.

Leading high-performance teams

• Set, control and report on key performance areas and performance contracts.
• Coach, mentor and train the team and develop reports for performance improvement, career progression and recognition purposes.
• Maintain compliance, consistency, and take corrective action when needed.
• Participate in HR and organisational recruitment processes
• Train business as necessary on data operational activities.
• Provide positive and professional guidance, advice, and support to staff within NSFAS and across the organization.
• High performance team.
• Personal development plans implemented

Reporting & Accountability

• On unit strategic KPIs progress
• On the unit operational plan progress
• On strategic stakeholders’ issues and interventions management
• On internal and external audit and risk
• On any other work in the mandate of the ongoing student support unit

DESIRED SKILLS AND EXPERIENCE

Minimum requirements:

• NQF Level 7 in Information Technology, Computer Science or related.
• 10 years’ ICT experience of which at least 5 years should be in team management
• Microsoft, Networking, and security certifications
• ITSM and/or governance certifications
• Information Technology Service Management (ITSM) tools and processes experience
• Experience working in the financial services sector
• Knowledge of Higher Education sector, the NSFAS Act, NCA and PFMA
• Experience in a complex organization preferably within the Public Sector
• Knowledge of business strategy and ICT operations
• ICT Infrastructure monitoring tools
• Knowledge of Hardware (Intel based servers, storage arrays)
• Knowledge of Backup technologies
• Knowledge of Network and server Security
• Duplication Cloud technologies skills, e.g., Windows Azure or AWS
• Basic Networking skills (routers, switches, communication protocols, Internet, firewalls)

Preferred

• Post graduate qualification in ICT related field
• Knowledge of Networking
• knowledge or experience of Business system and ERP System
• Knowledge of Microsoft O365
• Knowledge of ISO27001, NIST