Senior Manager Market Conduct at Absa South Africa

Job Description

About the Role

• The Senior Manager Market Conduct will play a pivotal role in driving the Group’s market conduct and customer fairness agenda across the Group and will lead the design and implementation of conduct risk frameworks, metrics, and insights that ensure products, services, and distribution channels deliver fair outcomes and meet regulatory and ethical standards.
• This role requires deep expertise in market conduct risk, regulatory frameworks (e.g., FSCA, Treating Customers Fairly, Conduct Standard for Banks), and emerging global conduct trends such as data-driven oversight, algorithmic fairness, and customer vulnerability management.
• The successful candidate will leverage advanced data analytics to identify conduct hotspots, support predictive risk management, and provide strategic insights to senior leadership, while partnering with Compliance, Risk, and Business Units to embed a culture of integrity and customer-centricity across the Group.

Key Responsibilities

• Lead conduct risk assessment and monitoring across all business units, identifying emerging risks and recommending mitigations.
• Develop and maintain conduct risk frameworks, metrics, and reporting tools that integrate with the Group’s risk management system.
• Analyse conduct data to provide predictive insights, identify trends, and inform proactive management interventions.
• Support regulatory engagements and thematic reviews, ensuring alignment with global best practices.
• Partner with business and compliance teams to strengthen customer outcomes, product suitability, and culture of integrity

What We’re Looking For

• Education: Bachelor’s degree in Risk Management, Data Science, Economics, Law, Behavioural Science, or related field. NQF Level 8 and professional designations (e.g., Compliance Institute of SA) are advantageous.
• Experience: 7–9 years in compliance, risk management, and analytics within financial services.
• Skills: Strong stakeholder engagement, regulatory advisory, and data analytics, Familiarity with ethical AI and machine learning is a plus.

​​​​​​​Why Join Us?

• Be at the forefront of ethical banking and customer protection.
• Collaborate with cross-functional teams and senior leadership.
• Influence strategic decisions and regulatory engagement.
• Drive innovation using cutting-edge analytics and modelling tools.

​​​​​​​Key Competencies

• Deep understanding of market conduct, customer fairness, and ethical banking principles.
• Analytical and data-driven, with proficiency in tools such as Power BI, Tableau, or Python for conduct data insights.
• Strong stakeholder management and communication skills, with ability to influence Exco and Board-level decision-making.
• Strategic mindset with operational execution ability; able to design, test, and embed conduct controls across business lines.
• Excellent knowledge of global conduct risk trends, including digital conduct, ESG-linked conduct, and culture metrics

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

End Date: November 3, 2025