Senior Manager: Product & Enterprise Operations - TicketPro - Sandton at Blue Label Telecoms

JOB PURPOSE

The primary purpose of the role is to oversee and optimise the seamless integration of product development processes with broader enterprise operations. This involves strategising and implementing efficient workflows that enhance product delivery, quality, and overall organisational effectiveness. The Senior Manager is responsible for aligning and prioritising product development initiatives with the overarching business objectives, ensuring that products not only meet high standards but also contribute to the company's growth and profitability.

RESPONSIBILITIES

Product Development Oversight

• Effectively manage and be involved in the entire product development lifecycle
• Ensure alignment with strategic objectives, overseeing cross-functional collaboration between teams, and maintaining a keen focus on timelines and
  resource allocation
• Drive innovation, optimise processes, and deliver high-quality products that meet or exceed customer expectations
• Implement successful agile methodologies and the continuous improvement of development workflows.

Operational Efficiency

• Streamline and optimise processes across the entire operational spectrum
• Identify areas for improvement, implement lean methodologies, and  overall workflow efficiency
• Reduce operational costs, improve resource utilisation, and increase productivity within the product and enterprise operations

Strategic Planning

• Develop, communicate, and execute a comprehensive strategic plan aligned with the enterprise's goals
• Effectively translate high-level objectives into actionable plans, ensuring that product operational activities seamlessly align with and contribute to the broader strategic vision
• Evaluate market trends, identify growth opportunities, and make informed decisions that enhance the organisation's competitive position

Team Leadership

• Create and nurture a high-performing and cohesive team
• Inspire, motivate, and guide cross-functional teams towards the successful execution of operational and product initiatives
• Measure the team's cohesion, productivity, and the achievement of strategic objectives
• Cultivate a positive team culture, promote collaboration, and provide clear direction to ensure that each team member's skills are effectively utilised
• Motivate project success but also to the professional development and job satisfaction of individual team members

Cross-Functional Collaboration

• Promote breaking down silos, facilitate effective communication, and promote collaboration across various departments involved in product and enterprise operations
• Facilitate the integrated efforts from different functional areas, resulting in streamlined processes, accelerated project timelines, and innovative solutions to complex challenges
• Create a collaborative culture, where diverse skills and perspectives are harnessed to achieve common goals

Performance Monitoring and Analysis

• Create, track and evaluate key operational metrics
• Implement robust monitoring systems, analyse performance data, and derive actionable insights to enhance overall operational efficiency
• Proactively identify areas for improvement, optimize processes, and address potential bottlenecks
• Ensure that key performance indicators align with strategic objectives, facilitating data-driven decision-making within the enterprise

Risk Management

• Identify, assess, and mitigate potential risks that could impact the organisation's performance
• Develop and implement effective risk management strategies, ensuring resilience and adaptability in the face of uncertainties
• Foster a risk-aware culture within the enterprise, aligning risk management practices with overall business objectives, and facilitating the integration of risk considerations into decision-making processes

Budget Management

• Work within the strategic oversight of financial resources allocated to achieve operational goals. Develop, monitor, and optimize budgets, ensuring fiscal responsibility and alignment with organisational objectives
• Identify cost-saving opportunities without compromising operational efficiency
• Forecast financial needs, control expenses, and demonstrate a judicious approach to budgetary decisions

Organisational Capability Building

• Evaluate the capabilities of staff within the department to identify gaps and prioritise development activities
• Implement the organisation's formal development frameworks within the area of responsibility
• Coach and mentor others to support the development of the organisation's talent pool.

Portfolio Management

• Plan and manage the delivery of projects within an area of professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved

Application Software Roadmap

• Define and maintain a road map to facilitate application software development and ensure the development work is prioritized in line with business
  requirements

Performance Management

• Manage and report on the performance of a substantial, diverse team
• Set appropriate performance objectives for direct reports or project / account team members and hold them accountable for achieving these
• Take appropriate corrective action where necessary to ensure the achievement of team / personal objectives

Personal Capability Building

• Act as subject matter expert in an area of technology, policy, regulation, or operational management for the team
• Maintain external accreditations and in- depth understanding of current and emerging external regulation and industry best practices through continuing professional development, attending conferences, and reading specialist media

Requirements

BEHAVIOURAL COMPETENCIES 

• Business Insight
• Ensures Accountability
• Drive Results
• Cultivates Innovation
• Plans and Aligns
• Manages Complexity
• Manages Complexity
• Decision Quality
• Communicates Effectively
• Collaborates
• Balances Stakeholders
• Action Oriented
• Manages Conflict

SKILLS

• Planning and Organizing
• Action Planning
• Adaptive Mindset
• Stakeholder Expectation Management
• Backlog Management
• Managing Change
• Prioritizing
• Project Communications Management
• Project Management
• Verbal Communication
• Analyze Current State/AS-IS State
• Business Requirements Analysis
• Commercial Acumen
• Customer and Market Analysis
• Workflow Management
• Product/Services Management Development
• Market Research and Analysis

EDUCATION

• Matric
• Bachelor’s degree in Technology, business administration, management, operations management, or a related field
• MBA an advantage
• Other relevant technology certificates e.g ITIL, Cobit, Prince 2, PMBok

EXPERIENCE

• 8- 12 years experience in technology, operations management, business process improvement, or a related field is essential
• Have a deep understanding of the events and transport industry
• Experience of planning and managing resources to deliver predetermined objectives as specified by more senior managers (over 6 years)