Senior Manager: Relationship Management - Avo B2B at Nedbank

Job Purpose

To lead sales activation and enablement efforts and manage a team of Relationship/ Account Managers. The role is located within Avo B2B (Business to Business), which is a double-sided platform supporting suppliers and their customers with procure-to-pay processes (sales automation and order management) and working capital optimisation.

Job Responsibilities

• Manage Financial and Business Results
• Lead the onboarding and enablement of strategic partners (e.g., suppliers/ sellers) onto the Avo B2B platform
• Lead acquisition of buyers (e.g. supplier’s debtors) onto the Avo B2B platform
• Lead the change management and onboarding of buyers 
• Lead the onboarding of buyers on the platform
• Manage client experience for strategic partners, suppliers and buyers
• Overall relationship management for strategic partners, suppliers and buyers, and drive cross sell of Avo propositions
• Ensure that all individual and department results are delivered within budget to deadlines
• Ensure budget targets are met by effectively executing and complying to Divisional billing requirements and target
• Ensure that transparent transfer pricing for provision of products and services for the business area are  being followed through
• Ensure that all individual and department results were delivered within budget to deadlines
• Deliver services to client expectations and Nedbank standards
• Quality projects / processes / systems delivered on time and were fully aligned to Nedbank's business requirements
• Manage matrix stakeholder relationships
• Deliver services on client expectations and Nedbank standards  by ensuring the Service Level Agreement, Operational level agreements ,  contractual agreements,  and project schedules are met as stipulated
• Advise and consult to clients by providing professional solutions that meet the requirements of the clients business needs
• Ensure that professional solutions delivered within agreed parameters and timelines
• Ensure that professional solutions demonstrate a balance of best of breed and return on investment for the client
• Enable the building of commercially viable relationships with clients by providing quality advice to clients
• Monitor and manage client, service providers/ vendors, partners and  other stakeholder expectations 
• Delivered best practice services to client expectations
• Monitor and managed client, service providers, partners and other stakeholder expectations, built long term relations
• Operationalise Divisional Strategy by ensuring all supervisors and first line managers understand and prioritise work in alignment to Divisional Strategy
• Empower First line managers and effective performance measures that are empowering and aligned to strategy by clearly defining their roles and responsibilities
• Ensure professional field is leveraged to enable strategy and that proposed solutions related to field are embedded in strategy
• Essential Qualifications - NQF Level
• Advanced Diplomas/National 1st Degrees
• Essential Certification
• Business Development
• Sales Effectiveness 
• Scaling Digital Businesses 

Preferred Qualification

• Bachelors degree, preferably in sales related studies, or equivalent

Minimum Experience Level

• 10 years in a sales and client services role in any Business to Business environment, and minimum 3 years in a leadership/ managerial role

Types of Exposures

• Account Management 
• Sales Enablement 
• Relationship Management 
• Change Management  
• Client Support
• Technical / Professional Knowledge
• Budgeting
• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Diversity management
• Employee training/development
• Stakeholder management
• Strategic planning
• Talent management
• Workforce planning
• Business writing skills
• General Communication Skills
• Organisational structure
• Influencing

Behavioural Competencies

• Building Partnerships
• Facilitating Change
• Inspiring others
• Business Acumen
• Building partnerships
• Driving for Results
• Selecting Talent