MTN Group Limited entered the telecommunications scene at the dawn of South Africa’s democracy, in 1994. In 1998, we began our expansion by acquiring licences in Rwanda, Uganda and Swaziland. Since then, we continued to grow, with a view of bringing world-class telecommunications and digital services to markets across Africa and the Middle East. Through ou...
Senior Manager - UX and Design House Group Digital
The Senior Manager UX & design Bl will be accountable to achieve the following objectives:
Collaborate with SM: Segments and Portfolio, SM: Analytics and BI and Understand product specifications and user psychology.
Apply design thinking and best practice design standards (advocate for user-centered design solutions)
Leverage insight and data, such as market analysis, customer feedback, user research and analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience.
Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
Conduct concept and usability testing of sample applications, websites and software to Assess user experience and ease of design.
Build storyboards to conceptualize designs to accurately convey project plans cross functions and markets.
Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on business unit websites and products
Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed
Collaborate across functions and markets to establish minimum standards to be adhered across websites and assets
Enhance user experience by creating seamless navigation through various digital programs and interfaces within the business unit
Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork
Collaborate with various Group & OpCo teams to ensure consistent principles are maintained across multiple device, channels, and platforms.
Contribute to the knowledge repository for cross functional and cross market knowledge share compile and constantly refine the MTN data management principles
Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
Build a culture and capability of continuous improvement in the Digital Services team and in the organisation more broadly
Track user experience metrics, and reports on the success of UX improvements including analytics
QUALIFICATIONS
Minimum Job Requirements
Education:
4 year Bachelors ( BA, BSc, BEng, etc) degree or equivalent
User experience design certification
Post Graduate Qualification
Master’s degree would be advantageous.
Experience:
5 – 8 years’ experience in UX design
Proficient with visual design programs such as Adobe Photoshop and others
Ability to work effectively in a collaborative environment to create top-performing interfaces for clients
Experience with coding and ability to troubleshoot using HTML, CSS and comparable languages
Continued education and research into UX trends and current design strategy and technologies
20 Initiatives to Boost Employee EngagementAre you struggling with improving employee engagement at work? This article covers everything from better communication to building a strong workplace culture.
30 Common Interview Mistakes to AvoidThis piece examines 30 of the most common mistakes applicants make at interviews, so you know how to better avoid them.
Gmail
Yahoomail