Senior Network Engineer at Faircape Group

Duties will include but are not limited to the following:

• Administer and monitor network infrastructure, ensuring optimal performance and reliability.
• Proactively monitor and troubleshoot all systems, escalating issues to relevant departments when necessary.
• Identify, plan, and implement network changes and upgrades to improve efficiency and performance.
• Configuring/planning networks at new sites.
• Routing and Switching: Proficient with routing protocols and switching technologies.
• Perform ongoing maintenance of systems and networks, supporting both commercial and residential clients within the group.
• Manage and execute scheduled changes, ensuring minimal disruption to operations.
• Assist in overseeing and establishing timelines for major IT projects, including system updates, upgrades, migrations, and planned outages.
• Identify and prioritise key infrastructure growth areas that align with the business unit's objectives.
• Collaborate with the team to develop innovative strategies for expanding the customer base footprint.
• Work closely with other business units to understand and meet IT requirements for various projects.
• Oversee GSuite administration and ensure seamless integration with other systems.
• Manage software backup processes, ensuring all backups are regularly tested and function optimally.
• Administer the VOIP platform, maintaining clear and reliable communication channels.
• Ensure the overall health of the network by regularly monitoring and addressing any issues.
• Maintain accurate and up-to-date network documentation for reference and compliance purposes.
• Recommend technical solutions with clear completion timelines to meet project and operational needs,
• Ensure that the network remains current and up to date thereby  giving our users the best possible connection experience 

Qualifications

• Bachelor's Degree in Computer Science, Information Technology, or related fields.  A master’s degree would be advantageous
• Networking certification in Mikrotik advantageous

Experience and knowledge

• Proven experience in IT technologies
• Experience with ISP or telecommunications
• Experience with brands such as Juniper, Mikrotik, Cisco, Dell, HP, Ubiquiti
• Layer 2 protocols such as Vlans and including QinQ  and STP
• IPv4 and IPv6 addressing and subnetting
• Routing protocols, e.g. OSPF
• VPN’s with non-traditional use , e.g. EOIP / PPTP etc.
• Technical IT based experience (Analog Phones, OS’s such as ChromeOS and MacOS , fundamental understanding of computer operations, VoIP, WIFI etc)

Skills and attributes

• Network Design and Architecture: Expertise in designing, implementing, and managing both local area networks (LANs) and wide area networks (WANs).
• Network Security: Knowledge of firewalls, VPNs, intrusion detection systems (IDS), and intrusion prevention systems (IPS).
• Cloud Networking: Skills in cloud services integration, including knowledge of cloud platforms such as Google Cloud.
• Software-Defined Networking (SDN): Understanding of SDN architectures and related technologies like NFV (Network Functions Virtualization).
• Troubleshooting Expertise: Ability to diagnose and resolve complex network issues effectively and efficiently.
• Performance Tuning: Skills in optimising network performance through traffic management and quality of service configurations.
• Attention to Detail: Precision in network configurations and documentation
• Team Collaboration: Ability to work collaboratively in a team environment, providing guidance and mentoring to junior engineers.
• Adaptability: The ability to adapt to new technologies and rapidly changing environments.
• Innovative Thinking: A mindset geared towards continuous improvement and innovation in network management.
• Excellent communication skills (verbal and written)