Senior Officer: Application Configuration Specialist (Post Level 9) at University of the Free State

Duties and responsibilities:
Technical Responsibilities

•    Test software against user specification.
•    Interpret user specification to system requirements.
•    Provide guidance and support to peers and subordinates.
•    Provide specialist (second line) user support of UFS applications and root cause analysis.
•    Responsible for access management of web applications and custom systems.
•    Configure and optimise web applications and custom systems.
•    Create and maintain user and administrative guides.
•    Responsible for application implementation, which includes system and web application evaluation and implementation.
•    Match specific application functionality to business requirements with the aim to optimise the use of UFS applications that is in use at the University. 
•    Transfer UFS application knowledge to the training division to optimise the use of UFS applications that is in use at the University.
•    Responsible for request management, including to: 
  •     Interpret business requirements.
  •     Match specific application functionality to business requirements.
  •     Evaluate whether the proposed solution meets the business requirements.
•    Responsible for quality assurance of custom-developed applications, including to: 
  •     Ensure that the developed application complies with the business requirements. 
  •     Recommend improvements in terms of functionality and usability. 
  •     Initial data/content population. 
•    Identify, communicate, track and report on possible impacts, risks and issues, and resolves it in a timely manner.
•    Responsible for the development life cycle to resolve any business-related issues.
•    Take part in the functional and or technical design sessions with the development teams.
•    Resolve application issues and/or liaise with the development team to resolve issues.  

Client Relationship Management

•    Respond to user email and or telephone inquiries.
•    Meet and liaise with clients to identify their needs, organisational goals and objectives.

Inherent requirements:

•    A Bachelor’s degree or an Advanced Diploma/B.Tech degree/Postgraduate Certificate on NQF level 7 in Computer Science/Information Technology/Information Science or a related field OR a relevant 3-year National Diploma on NQF level 6 in Computer Science/Information Technology/Information Science or a related field.
•    Minimum two (2) years’ relevant working experience related to the duties and responsibilities.

Recommendation: 

•    Two (2) years’ experience in one or more of the following areas:  
  •     Application administration.  
  •     End-user support of applications.  
  •     Quality assurance of applications.  
  •     Service delivery .

   Knowledge and experience of UFS applications, implementation and principles.

•    Knowledge of any of the following types and/or systems:
  •     Content management systems, preferably Sitefinity.
  •     Document imaging software, preferably ImageNow.
  •     Enterprise cntent management systems, preferably Mocrosoft SharePoint.
  •     Customer relationship management systems, preferably Microsoft CRM.
  •     IT service management, preferable ServiceNow